25 customer service jobs in Kuala Lumpur

Role & Responsibilities Provide client support including technical, operational, and product-related queries. Responding to incoming inquiries from clients via email, live chat, and telephone in a timely and professional manner. Client relationship management with new and existing global clients. Providing assistance in implementing new procedures and processes. Adhere to revisions to existing compliance practices and procedures, as implemented by the Compliance Manager / Compliance Committee. Ensure risks and issues are handled and monitored across the team in line with agreed multi-jurisdictional policies and procedures and work on continuous improvement plans as required. Participate in projects that will enhance and improve the onboarding team’s efficiency and customer experience. Process and review account applications. Regular and ad-hoc report generation and analysis. Handle applicants’ inquiries regarding account opening via email in a timely and...

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You'll Be Doing: Responsible for receiving, following up, and solving difficult problems, ensuring that...

Who we are? Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy-to-use, affordable and secure. We are constantly expanding and diversifying our product offerings using the market segmentation and known as the quality market leader throughout the years. Today, Admirals team is over 350 professionals in 18 countries. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures....

IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010. With offices in Europe, LATAM, and Asia we are now expanding our Malaysian team and seeking for Business Development Managers. The selected candidates will lead initiatives to generate and engage with business partners to build new business for the company. They should be able to think critically when offering business deals and have a demonstrated ability to develop relationships and offer an excellent customer service. Responsibilities Identify Partnership/Introducing Brokers' opportunities and on- board them under the group. Maintain existing relationships with existing partners by providing an excellent service and assist them to increase their performance. Keep up to date with the financial markets in a daily basis and make suggestions to the Management in order to increase the business. Travel in a frequent basis to meet partners and organize educational...

Title: P2P Dispute Specialist Working Hour: Rotational Shift (5days work) What You’ll Be Doing: Attend to all disputes/inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc. Handle customer disputes and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location. Investigate each chargeback/fraud claim by customer, and provide analysis of loss trends. Detect fraud by analyzing customers’ trading and behavioural patterns and diligently report any suspicious account to prevent any loss. Liaise with both internal & external stakeholders, e.g.: product team, marketing team, etc. to handle complaints and feedback related to our products and services, e.g.: website, platforms, etc. Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers....

This job role is open to both junior and slightly experienced candidates. Fresh graduates and those with under 3 years of experience can apply for our junior consultant role with a base salary range of RM2.5k to RM4.0k whilst candidates with relevant sales experiences of 3 years or more can apply for our senior consultant role with a base salary range of RM4.0k to RM7.0k. You will also be paid out a monthly commission on top of your base salary based on your successful B2B onboardings and activations. Responsibilities Successful candidates are expected to source, hunt, onboard and develop business customers for their international outbound money transfer requirements such as import payments. Here are a few other key responsibilities: To prospect new clients whether organic or referral via sales calls, outdoor sourcing, inbound leads, direct mail, email and networking events To oversee and manage the entire corporate onboarding process at each stage from account...

Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 12.1 billion. As a heavily regulated (11 financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus. Role Overview We are currently seeking an experienced and...

Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 12.1 billion. As a heavily regulated (11 financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus. Role Overview: We are seeking a dynamic and experienced...

Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 12.1 billion. As a heavily regulated (11 financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus. Role Overview: We are actively looking for a Customer...

Responsibilities Provide efficient and excellent customer service support via live chat or email Be familiar with Company's platform and be up-to-date on general market conditions Diligently and effectively manage and follow up the enquiries/complaints of the current/prospective clients Understand customers ’needs and convert it constructive feedback to management Continuously seek improvement to enhance team’s performance and work efficiency Requirements Diploma and above in any discipline Proficient in English & Mandarin in communication and writing in order to liaise with Mandarin-speaking clients Great passion to develop knowledge and career in tech industry Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance Able to perform 5 days' shift work (onsite) including weekends & Public Holidays (8am-5pm；4pm-1am ; 12am - 9am) Benefits Shift allowance Transport allowance Bonus and...

FP Markets, a well-established and ambitious globally-regulated Australian CFD and forex broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies is expanding globally and is currently looking to recruit a Full-time Customer Support Payment Specialist for employment in Kuala Lumpur, Malaysia . An exciting opportunity to join an established but ambitious and rapidly growing company and be a part of a fast-paced multi-cultural environment with friendly and talented co-workers with a focus on high performance enabled by cutting-edge technologies. Responsibilities: Handle any client requests/complaints via different channels and perform a timely investigation Assisting Onboarding/Support in replying to client queries Handling and monitoring clients’ deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines Update the CRM and Platform systems with relevant information...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24 hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products, thus providing our clients with the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are looking for Client Onboarding Analysts proficient in English based at our Kuala Lumpur office. This role is part of our global support team. You will ensure efficient onboarding within SLAs, strict KYC, and AML checks, and support internal Compliance, Payments, Customer Services, and Sales teams with due diligence and transaction monitoring. Responsibilities: Review, process, verify, and...

About OKX At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance. We invest in our people as much as we invest in technology. We are united by...

It’s 2023, technology has undergone an accelerated phase as we lived through unprecedented times. The ‘tech-tonic’ shift has reshaped our day-to-day aspects and we, at Boost, aspire to shake things up further in the financial services scene. In the last 5 years, some of our highlights include: made paying for your roti canai directly from your phone screen, made obtaining your loans completely digital in just 3 minutes, made insurance bite-sized and customizeable (think – insurance for phone screens?!) The Boost-RHB consortium is building towards a Digital Bank, where we strive to make innovative financial services such as these convenient, transparent, and most importantly accessible to anyone and everyone. We want to enable better living for our customers through our inclusive financial services that can universally serve and be embedded in their daily lives. Your Role: As a Product Owner (Associate/ Senior Associate Level), you will play a crucial part in developing...

Company Description Discover the Unexpected Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done. Our 20k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Job Description Role Summary: This role is responsible at a portfolio level and accountable at a product...

Role & Responsibilities · Achieve growth and hit sales targets by successfully managing the sales team · Maintain ongoing client relationships and develop IB/affiliate base for the company's financial products, to meet sales target · Design and implement a strategic business plan that expands the company's customer base and ensures the company’s strong presence in the Indonesia region. · Making calls to new or potential clients to expand the client base and ensure prompt follow-up with clients · Perform non-advisory account management tasks such as placing trades, orders inquiries, margin calls, and management of market risks · Goal setting, coaching and performance monitoring of the sales team. · Present sales, revenue and expenses reports and realistic forecasts to the management team · Build a motivating and rewarding psychological work environment by providing various forms of rewards and recognition to team members to ensure continuous growth of individuals ·...

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the Opportunity: The successful candidate will have prior AML transaction monitoring and...

ABOUT US Matrixport is Asia’s fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe. Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing. “Get More From Your Crypto”. WHY JOIN US At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one...

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the Opportunity: The successful candidate will have prior AML transaction monitoring and...

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing Head of Sales to support our growth! We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology. We are looking for a passionate individual that can spearhead the growth of the company and lead our merchant acquisition efforts across Malaysia. Responsibilities: Develop, oversee and manage the sales process and team of sales executives. You’ll be the key driver in developing a scalable sales process as we grow the company. You’ll help to define the overall sales strategy and budget and to manage and lead a team of Sales Executives, with the aim of achieving monthly, quarterly and annual sales targets. Lead a cross functional team across Sales, Business Development and Customer Success. A successful...