GO Markets
Kuala Lumpur, Malaysia
Role & Responsibilities Provide client support including technical, operational, and product-related queries. Responding to incoming inquiries from clients via email, live chat, and telephone in a timely and professional manner. Client relationship management with new and existing global clients. Providing assistance in implementing new procedures and processes. Adhere to revisions to existing compliance practices and procedures, as implemented by the Compliance Manager / Compliance Committee. Ensure risks and issues are handled and monitored across the team in line with agreed multi-jurisdictional policies and procedures and work on continuous improvement plans as required. Participate in projects that will enhance and improve the onboarding team’s efficiency and customer experience. Process and review account applications. Regular and ad-hoc report generation and analysis. Handle applicants’ inquiries regarding account opening via email in a timely and...