36 customer service jobs in Kuala Lumpur

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You’ll Be Doing: Responsible for the daily management of customer service, complete various data...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and...

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You’ll Be Doing: Responsible for the daily management of customer service, complete various data indicators...

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You'll be Doing: Responsible for on-site real-time management, monitoring business changes, deploying manpower in...

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What We Look For In You: Bachelor degree or above, more than 8 years of customer service work experience,...

This job role is open to both junior and slightly experienced candidates. Fresh graduates and those with under 3 years of experience can apply for our junior consultant role with a base salary range of RM2.5k to RM4.0k whilst candidates with relevant sales experiences of 3 years or more can apply for our senior consultant role with a base salary range of RM4.0k to RM7.0k. You will also be paid out a monthly commission on top of your base salary based on your successful B2B onboardings and activations. Here Are a Few Other Key Responsibilities Successful candidates are expected to source, hunt, onboard and develop business customers for their international outbound money transfer requirements such as import payments. To prospect new clients whether organic or referral via sales calls, outdoor sourcing, inbound leads, direct mail, email and networking events To oversee and manage the entire corporate onboarding process at each stage from account acquisition to...

About Us Award - The Best FinTech Trading Platform of The Year 2019. Zeal group of companies (collectively Zeal Group) is a business portfolio of the parent company Zeal Holdings Limited, comprising regulated financial institutions and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology. We are a people focused business and our team of 400+ professionals globally are dedicated to maximizing the success of our employees and customers. Headquarter is located in the UK with global presence in 12 countries across Asia, Middle East, & Europe with 22 offices internationally. The estimated monthly trading volume in an average of USD 100B executed by 100,000 retail investors, professional traders, and financial institution clients. Customer Care Associate Job Description Compliance to customer care policies, procedures and regulations to ensure a satisfied customer base. Communicate with customers to...

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What We Look For In You Bachelor degree or above, more than 8 years of customer service work experience, experience in...

The Company GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 15+ years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members. GO Markets Support Sdn Bhd is our new support office in Kuala Lumpur, Malaysia. This office is our Asia Pacific Headquarters, providing Information Technology services, Marketing, and Customer Support service to our affiliates across the region. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people. Requirements • A university degree in Finance/ Economics/ Banking/ Business Administration is preferred. • Previous experience in client service or sales within the financial sector. • Strong negotiation skills and ability to close deals. • Excellent networking skills. • Ability to work on...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. The Customer Due Diligence Manager is responsible to review customer cases that have been identified through our onboarding...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the Opportunity: A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. The CDD...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. The Customer Due Diligence Manager is responsible to review customer cases that have been identified through our onboarding...

About OKX At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance. We invest in our people as much as we invest in technology. We are united by...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking an experienced Head of Operations to join our rapidly growing global workforce in our APAC hub in Kuala Lumpur. In this position, you will enhance the overall customer experience by improving the operational function of our current business lines, including but not limited to: CFDs, Cash Equities, FX, and Cryptocurrency. With direct management of the APAC Support, Onboarding and...

Boost’s mission to “Build a regional powerhouse that relentlessly simplifies access to financial services for consumers and businesses” is the guiding light behind what we do. We believe financial empowerment should be accessible to everyone. Boost is the fintech arm of Axiata that unifies financial services spanning payments, micro-financing, micro-insurance, cross border content services and merchant solutions. We combine best in-class software, in-house data and AI to meet growing and diverse needs of our customers and merchants across the region, with the aim of becoming a full-spectrum fintech player in Southeast Asia. Our businesses are streamlined into five core brands: Boost Life - The Boost eWallet & Lifestyle business that focuses on consumer lifestyle offerings such as online and offline retail payments, bill settlement, insurance and transportation & transit use cases with new features constantly introduced. Boost Biz - The...

About Us Award - The Best FinTech Trading Platform of The Year 2019. Zeal group of companies (collectively Zeal Group) is a business portfolio of the parent company Zeal Holdings Limited, comprising regulated financial institutions and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology. We are a people focused business and our team of 400+ professionals globally are dedicated to maximizing the success of our employees and customers. Headquarter is located in the UK with global presence in 12 countries across Asia, Middle East, & Europe with 22 offices internationally. The estimated monthly trading volume in an average of USD 100B executed by 100,000 retail investors, professional traders, and financial institution clients. Graphic Designer (China Market) The Graphic Designer job description encompasses the entire process of defining requirements, visualizing and creating graphics including...

Award - The Best FinTech Trading Platform of The Year 2019. Zeal group of companies (collectively Zeal Group) is a business portfolio of the parent company Zeal Holdings Limited, comprising regulated financial institutions and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology. We are a people focused business and our team of 400+ professionals globally are dedicated to maximizing the success of our employees and customers. Headquarter is located in the UK with global presence in 12 countries across Asia, Middle East, & Europe with 22 offices internationally. The estimated monthly trading volume in an average of USD 100B executed by 100,000 retail investors, professional traders, and financial institution clients. Job Description Key Responsibilities: Design and implement direct email marketing campaigns Analyze campaign performance and suggest improvements, run A/B tests Run single email campaigns...

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the Opportunity: The successful candidate will have prior AML transaction monitoring and...

Award - The Best FinTech Trading Platform of The Year 2019. Zeal group of companies (collectively Zeal Group) is a business portfolio of the parent company Zeal Holdings Limited, comprising regulated financial institutions and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology. We are a people-focused business and our team of 400+ professionals globally is dedicated to maximizing the success of our employees and customers. With a global presence in 12 countries across Asia, the Middle East, & Europe with 22 offices internationally. The estimated monthly trading volume in an average of USD 100B executed by 100,000 retail investors, professional traders, and financial institution clients. ZDigital Limited in the UK (ZDigital) is a contract service provider of administrative and ancillary activities for the benefit of Zeal Group and its affiliates. We are young, energetic, and rapidly expanding. Our UK entity...

Award - The Best FinTech Trading Platform of The Year 2019. Zeal group of companies (collectively Zeal Group) is a business portfolio of the parent company Zeal Holdings Limited, comprising regulated financial institutions and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology. We are a people-focused business and our team of 400+ professionals globally is dedicated to maximizing the success of our employees and customers. With a global presence in 12 countries across Asia, the Middle East, & Europe with 22 offices internationally. The estimated monthly trading volume in an average of USD 100B executed by 100,000 retail investors, professional traders, and financial institution clients. ZDigital Limited in the UK (ZDigital) is a contract service provider of administrative and ancillary activities for the benefit of Zeal Group and its affiliates. We are young, energetic, and rapidly expanding. Our UK entity...