19 customer service jobs in Melbourne

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Melbourne, Australia! Key responsibilities: Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and...

About Us As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience. With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented individuals to contribute their...

This is an exciting opportunity for a sales and relationship management top performer currently working in a high revenue client-facing role to join IGs Premium department and demonstrate their ability to service and enhance our high value clients. The right individual will have proven success in their current role managing clients, be an excellent communicator and a dynamic self-starter. Working your own book of managed clients to develop sales opportunities, you will be hungry to outperform. You will also need to execute client trades and manage business risk exposure. So, who are we? Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe...

✅ WHAT ARE WE LOOKING FOR? Entry Level candidates can be considered for this role, however, there are a few must haves that the candidate must be able to demonstrate: Cantonese or Mandarin language required, with the ability to read and write Chinese Excellent voice and conversational skills, including engaged listening, empathy, respect, and professional written skills to a global customer base. Exceptional problem-solving skills and the foresight to respond to the core issues presented in contact scenarios. Proficiency in Excel and Salesforce (or other CRM solution), Outlook, slack and other administrative applications used for data entry, analysis, and reporting. Experience working with a complex process where attention to detail was necessary Excellent typing skills, verbal and writing communication with ability to respond in a clear and summarized way to our global clients Ability to leverage resources to figure out a problem (written material,...

Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex...

The Company GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 18 years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members. We believe our underlying culture built around integrity, innovation, compliance, passion, and teamwork, provides us with a competitive advantage to achieve our business vision and goals. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people. We are now seeking a motivated and confident Client Support Officer to join the team at our Head Office in Melbourne CBD. Duties/Areas of Responsibilities Provide client support including technical, operational and basic trading Respond to incoming enquiries from clients via email, live chat and telephone in a timely and professional manner Client...

We're Littlepay, a growing fintech company headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payment platform enables customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we're proud to move more people through better payment experiences. Our Littlepay values: Trust and be trustworthy Embrace challenge Solve problems together Deliver with speed and agility Be candid and kind About The Opportunity We are looking for a Service Operations analyst to provide comprehensive technical support, manage desktop environments, and ensuring the smooth operation of service delivery processes. This hybrid role combines the expertise of a Technical Support Engineer, Desktop Support Engineer, and Service Operations Analyst to optimize IT infrastructure, resolve technical issues, and enhance service performance. If...

Work with Zip’s top Gift Card & Affiliate Partners Partner with Marketing, Product, Commercial teams internally and externally Work flexibly from our Melbourne office Write your story with a career at Zip As a Strategic Growth Specialist in our Commercial team, you will be responsible for managing ongoing relationships with our top Gift Card & Affiliate Partners in ANZ. Your focus will be to increase growth associated with partner relationships, identifying, pursuing and executing commercial objectives. Interesting problems you’ll get to solve Be responsible for setting up, implementing and monitoring promotions across Gift Card and Affiliate channels, including documentation Support the growth of key relationships across your portfolio, executing operational requirements for key relationships across Zip’s Gift Card and Affiliate channels Be responsible for supporting strategic account planning including monthly updates, quarterly business reviews and annual...

Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex...

Position title: API/Integration Engineer Department: Engineering Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: CTO Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology direct to clients and via our network of strategic partners, we are looking for an experienced Integration Engineer to join our team to deliver growth across global markets. The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas. The Engineering team is essential in ensuring seamless system interoperability and enhancing operational efficiency across the organisation. Specialising in the design, implementation, and maintenance of software integrations, our Integration Engineers play a crucial role in connecting disparate...

Title: Fraud Investigator ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop. What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team. It’s an exciting time to be part of our growing team. Find out more...

Get to know us ? BANXA is a hyper-growth global Payment Services Provider that enables the purchase of digital assets and currencies such as Bitcoin or USDT using traditional currencies, such as Australian Dollars, Euros and Pounds (just to name a few)! Every 30 seconds someone purchases cryptocurrency with us ⏱ ! Our on-and off ramp product manages the entire value chain to provide a seamless, secure experience whilst being internationally compliant ✅ . Our mission is to connect the ‘old world' to the ‘new world', by onboarding the masses to digital currency! ? We're a global team spanning across 10 countries, with 4 offices, in Australia, USA, Lithuania & Philippines. The majority of the team sits in Melbourne at our headquarters in Cremorne however our connected and collaborative culture empowers our people to excel. As an up and coming tech- unicorn in our space, we are early adopters, progressive in our approach and adaptable to the ever changing landscape. Your New...

Get to know us ? BANXA is a hyper-growth global Payment Services Provider that enables the purchase of digital assets and currencies such as Bitcoin or USDT using traditional currencies, such as Australian Dollars, Euros and Pounds (just to name a few)! Every 30 seconds someone purchases cryptocurrency with us ⏱ ! Our on-and off ramp product manages the entire value chain to provide a seamless, secure experience whilst being internationally compliant ✅ . Our mission is to connect the ‘old world' to the ‘new world', by onboarding the masses to digital currency! ? We're a global team spanning across 10 countries, with 4 offices, in Australia, USA, Lithuania & Philippines. The majority of the team sits in Melbourne at our headquarters in Cremorne however our connected and collaborative culture empowers our people to excel. As an up and coming tech- unicorn in our space, we are early adopters, progressive in our approach and adaptable to the ever changing landscape. Your New...

Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. Check out our locations, benefits, and more at cash.app/careers....

Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. Check out our locations, benefits, and more at cash.app/careers....

Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex...

Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. Check out our locations, benefits, and more at cash.app/careers....

Get to know us ? BANXA is a hyper-growth global Payment Services Provider that enables the purchase of digital assets and currencies such as Bitcoin or USDT using traditional currencies, such as Australian Dollars, Euros and Pounds (just to name a few)! Every 30 seconds someone purchases cryptocurrency with us ⏱ ! Our on-and off ramp product manages the entire value chain to provide a seamless, secure experience whilst being internationally compliant ✅ . Our mission is to connect the ‘old world' to the ‘new world', by onboarding the masses to digital currency! ? We're a global team spanning across 10 countries, with 4 offices, in Australia, USA, Lithuania & Philippines. The majority of the team sits in Melbourne at our headquarters in Cremorne however our connected and collaborative culture empowers our people to excel. As an up and coming tech- unicorn in our space, we are early adopters, progressive in our approach and adaptable to the ever changing landscape. Your New...

Nium, the Leader in Real-Time Global Payments   At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support:  -Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance -190+ Pay Out Markets – 100+ in real time -35+ Pay In Markets -30+ Card Issuance Markets -100+ Supported Currencies  Today, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and...