24 customer service jobs in Melbourne

Eightcap is an Australian online financial trading Company that specialises in foreign exchange (Forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria. Quickly becoming a leader in its field, the Company has gone from strength to strength, experiencing rapid growth. Because of this, we are looking for a Customer Service Representative to join the Customer Support Team. Key Responsibilities Provide inbound and outbound client support via phone, email and live chat in a timely & professional manner. Manage administration of customer accounts Early identification of system outages and management of customer expectations. Ongoing assistance in the implementation of new systems and processes Meet KPIs and agreed to service standards. Who are you? Post-secondary education or the equivalent experience in the...

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for a Account/Relationship Manager to drive initiatives that support and grow our global network, working closely with internal stakeholders and regional/global teams. The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas. The Embedded Partnerships Manager will play a pivotal role in the growth and success of Eightcap’s network of Embedded partners. This position requires a strong background in business development, project management, and relationship-building, ideally within the trading and financial services industry. The ideal candidate will have a proven track record of establishing and nurturing long-term...

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for an experienced Account Manager to join our team to drive a culture of high performance and efficiency from our global sales teams based in APAC, Europe and Latin America. You will also work cross functionally across all facets of the application and onboarding process to drive efficiency gains in our sales conversion efforts. Key Responsibilities Manage clients within the APAC Region and ensure the highest level of satisfaction Working with prospective clients (warm leads) to transition them through the sales pipeline Work towards achieving specific KPIs/Sales Targets. Maintaining relationship with new and existing clients including premium clients, with goals to increase...

Principal Duties and Responsibilities • Identifying and targeting clients in the Australia market • Building and maintaining relationships with clients through regular communication and high-touch service through phone calls, chats and email. • Providing exceptional service and support to both new and existing clients to ensure maximum satisfaction • Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise • Keeping up-to-date with industry trends and developments in the global financial markets and stay ahead of the competition • Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products. • Consistently achieve departmental and individual metrics • Coordinate and collaborate with managers from sales and other departments to work on different projects aiming to effectively improve the metrics and incentivize the growth of the...

Eightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bahamas, Guatemala, Philippines and Bulgaria. Quickly becoming a leader in its field, the Company has gone from strength to strength and experiencing rapid growth. Because of this we are looking for Global Head of Finance & Strategy (F&S) - a newly created role to join the team. As the Global Head of Group F&S, your day-to-day responsibilities will involve providing strategic guidance and support to the CFO. You'll be at the forefront of driving better performance management outcomes through strategic planning and outlook processes. Your role will also involve leading ad hoc analytical work to support executive-level decision-making. You'll be responsible for providing...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Technical Support Engineer to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools and collaborating with cross-functional teams to improve operational efficiency. Responsibilities Investigate and resolve service requests – describe, triage, and resolve clients requests Monitor System Health State, investigate abnormal system behaviour and escalate in case of component failure Automatization of manual tasks and design...

Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey! Your Mission :  We're searching for a Field Services Technician to join our nationwide team of Technicians responsible for traveling to our clients' sites and...

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for a Account/Relationship Manager to drive initiatives that support and grow our global network, working closely with internal stakeholders and regional/global teams. The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas. Key Responsibilities Cross-Selling products and services to partners Resolving partner queries in a professional and timely fashion Identifying and understanding customer needs Maintain exemplary levels of customer service Collaborate with internal teams Problem Solving Forecast and track key account metrics Continuously looking to improve the partnership and strengthen the...

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for an experienced Account Manager to join our team to drive a culture of high performance and efficiency from our global sales teams based in APAC, Europe and Latin America. You will also work cross functionally across all facets of the application and onboarding process to drive efficiency gains in our sales conversion efforts. Key Responsibilities Manage clients within the APAC Region and ensure the highest level of satisfaction Working with prospective clients (warm leads) to transition them through the sales pipeline Work towards achieving specific KPIs/Sales Targets. Maintaining relationship with new and existing clients including premium clients, with goals to increase...

Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 350+ team currently across 9 locations and 6 time zones. The Role  The Supplier Relationship Manager will be responsible for overseeing the full procurement lifecycle, from sourcing and contract negotiation to ongoing supplier performance management. This individual will work closely with internal stakeholders to ensure that the organization's supplier base is aligned with business needs, compliance requirements, and regulatory standards.    The ideal candidate will...

Eightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bahamas, Guatemala, Philippines and Bulgaria. Quickly becoming a leader in its field, the Company has gone from strength to strength and experiencing rapid growth. Because of this we are looking for Global Head of Finance & Strategy (F&S) - a newly created role to join the team. As the Global Head of Group F&S, your day-to-day responsibilities will involve providing strategic guidance and support to the CFO. You'll be at the forefront of driving better performance management outcomes through strategic planning and outlook processes. Your role will also involve leading ad hoc analytical work to support executive-level decision-making. You'll be responsible for providing...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Key Account Director - Melbourne CBD Office (4 days in the office, 1 day from home) Role Description The Key Account Director will have responsibility for promoting the growth of the Ebury brand into the country through independent research and campaigns, targeting larger SMEs to mid-level companies. Responsibilities Originate new business autonomously targeting Middle Market prospects. Collaborate with sales teams to cross-sell Ebury lending, cash management, FX hedging and payment products. Understand the client's business environments, strategies, and industry to provide the best solution for their situation. Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions....

About Us Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity . Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity . This role is aligned to Sentral , a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and...

Wisr is committed to building a supportive, inclusive and diverse workplace, and we strongly encourage applications from all backgrounds and identities. We’re happy to accommodate any reasonable adjustments to the interview process to ensure equal opportunity for all. If you require reasonable adjustments, please reach out to us via careers@wisr.com.au. Working at Wisr As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning!), you are empowered to own your role, your development and the space that you play in. We value psychological wellbeing and safety, fostering a high-performing culture which enables continuous learning and growth. Our hiring and interviewing process is designed for you to showcase your experience, skills...

Our business analysts are the drivers behind our continued growth and success. With our commitment to continuous innovation, it’s our BAs who seek out, develop, and help implement strategic initiatives for improved customer experience, efficiency and productivity. As a Senior Business Analyst in our specialist project team, your role will be varied, working on projects directly related to growth initiatives, pricing, customer experience, regulatory and compliance, product and process improvements. Day to day, you will work closely with the Product and Development teams to help prioritise and manage any backlog, facilitate workshops with operations, product, marketing, legal and compliance to elicit, analyse and validate business processes, systems, and requirements. Beyond this, working in collaboration with CX and UX to ensure the solution delivers best possible customer experience. Key responsibilities: Documenting business and functional requirements or user stories...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 350+ team currently across 9 locations and 6 time zones. The Role  Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach...

So, who are we? Hello, we’re IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We’re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your team This role is part of our Australian Marketing team – they are responsible for growing our business by building our brand, acquiring new Clients then engaging and retaining them. Your role in the Team’s...

We are seeking an experienced Senior Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for the configuration, management, and optimisation of Salesforce solutions to support our business needs. This role requires deep technical expertise, strong problem-solving skills, and the ability to collaborate effectively with business stakeholders to ensure the success of our Salesforce platform. The Senior Salesforce Administrator will work closely with cross-functional teams to improve workflows, implement custom solutions, and provide strategic recommendations. This role will also involve mentoring junior team members, providing training, and overseeing the day-to-day administration of the Salesforce environment. Key Responsibilities Manage the Salesforce platform to ensure it meets the needs of the organisation. Configure and customise Salesforce applications, including object creation, page layouts, workflows, validation rules, process...

Boost your career in an award-winning global trading brokerage! Prime CBD location, close to Southern Cross station Lux Health & Wellness Building Facilities About the Role We're looking for a dedicated Compliance Officer with a passion for compliance and risk management excellence to join our close-knit team at our Melbourne CBD Head Office! In this fully onsite role, you’ll support the close-knit Compliance team in upholding our compliance framework across multiple jurisdictions, ensuring our legislative, regulatory and contractual obligations are consistently met. This is your opportunity to make an impact, grow and shine with us! You'll play a key role in ensuring smooth compliance operations and efficient administration, delivering exceptional support through comprehensive compliance reviews, maintaining a strong regulatory structure and actively supporting and contributing to risk management initiatives. With your sharp attention to detail, proactive approach,...