10 customer service jobs in Melbourne

Position description Position title:  Customer Service Representative Department:  Customer Service Location:  The Rialto, South Tower Level 35 525 Collins St, VIC 3000 Reports to:  Head of Customer Service and Onboarding Company Overview Eightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria. Quickly becoming a leader in its field, the Company has gone from strength to strength and experiencing rapid growth. Because of this, we are looking for a Customer Service Representative to join the team. Purpose of the Position Provide inbound and outbound client support via phone, email and live chat in a timely & professional manner. Manage administration of customer accounts. Early identification...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 350+ team currently across 9 locations and time zones. The Role: We are looking for an IT Procurement Manager to play a pivotal role in shaping our IT procurement strategies and ensuring operational excellence in our global IT support functions. Reporting to our Chief Technology Officer, you will be responsible for the entire procurement lifecycle, overseeing activities such as proof-of-concept, request for information/proposal, contract negotiation, and vendor relationship...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We're looking for client services professionals, to join our Global Client Services team here in Melbourne! This team will be responsible for high-quality services and day-to-day operations at a global level. What You Will Do Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We're looking for a Junior to Mid level Compliance Associate to assist the local Compliance team by conducting testings and checks, reviewing existing procedures, and proactively driving through changes to improve the robustness of compliance controls. This role provides a great opportunity to enter into a compliance career within a heavily regulated environment. Duties and Responsibilities Assist the local Compliance team, with ensuring the company complies with its statutory and regulatory obligations where required, ensure requirements of ASIC and other regulators or bodies (i.e., AFCA, OAIC, AUSTRAC) are met Effectively conduct various...

PingPong Financial is a rapidly growing innovative payment service provider for cross-border e-commerce merchants across the world, which was founded by a group of payments and finance professionals in New York in 2015. Today, PingPong operates across 3 continents with over 1,000 employees. PingPong is committed to bring best-in-class services to merchants and to help them grow their business. OVERALL PURPOSE We are looking for a Compliance Officer (acting as a CO & MLRO) to support the Compliance program in all aspects, to ensure the business compliance with local applicable regulations and laws. This is a ground floor opportunity for a proven leader with a startup mentality who can roll up their sleeves, build our teams and grow the business. WORKING RELATIONSHIPS The Compliance officer will be a member of the PingPong global compliance team, reporting to Group & Regional Compliance Head. PRINCIPAL ELEMENTS & ACCOUNTABILITIES Oversee the Australia and...

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350+ team currently across 9 locations and time zones. The Role Pepperstone has a proud history of providing superior digital experiences, winning awards for customer satisfaction amongst our competitors, and cultivating passionate brand loyalty. As our Product Manager for Digital Platforms , you will be an experienced member of the Product team, responsible for developing, leading, and delivering our global product strategy. In this role, you will work...

About us We’re Littlepay - a fast growing fintech based in Melbourne, and the world's only payment processor specialising in the transit and mobility sector. We've developed a payments platform that enables customers to pay for public transport using any payment card, mobile wallet, or wearable device. Littlepay is now processing transactions in 12 countries and continuing to expand globally. Our Littlepay values: Trust and be trustworthy Embrace challenge Solve problems, together Deliver with speed and agility Be candid and kind About the opportunity We are looking for talented senior engineers to join our highly skilled team, delivering technical excellence on our exciting product roadmap and scaling our platform as we continue to expand across the globe. Engineering teams at Littlepay have end-to-end ownership of the work they deliver. As a Senior Software Engineer, you will take ownership for the delivery of products and insights, adding value for internal and...

About us Moula is a leading FinTech for small to medium businesses. We empower customers across Australia and New Zealand to grow their companies with a suite of Financial Products. We are seeking an experienced product manager to help us build and support products that delight customers. And in order to do that we need a deep understanding of those customers and a way to get the whole business empathising with their wants and needs. At Moula, we value learning, collaboration and clarity. You’ll find success here if you have the end user in the front of your mind in everything you do. You have a million tricks in your toolkit about how to understand the customer, build exactly what they need and measure your team’s success. If you think about any piece of work as an experiment and are passionate about making data driven decisions, ready to iterate or pivot frequently, then this is the right job to be looking at. You should be comfortable with distributed teams (as you’ll work...

We value collaboration and innovation and have lots of projects kickstarting and in play here at Latitude financial services. We have an immediate need for a Cloud Engineer to join us. The Cloud and Site Reliability (CSRE) Engineering team has a mission of enabling teams and initiatives to best utilise cloud, with a key focus on business objectives and customer experience. The team leverages the best of breed cloud native platform capability, and often is involved in extending these platform capabilities as the needs arise and facilitates establishing and improving on patterns and reference architecture for cloud-based infrastructure solutions. As a CSRE Cloud Engineer team member you will be working within a team under the guidance of the Lead Tech Cloud Engineers within streams, building and delivering platform capabilities to tenants and ensuring that the roll out is seamless and appropriate channels for assistance is provided. Key Responsibilities/Accountabilities...

About us We’re Littlepay - a fast growing fintech based in Melbourne, and the world's only payment processor specialising in the transit and mobility sector. We've developed a payments platform that enables customers to pay for public transport using any payment card, mobile wallet, or wearable device. Littlepay is now processing transactions in 12 countries and continuing to expand globally. Our Littlepay values: Trust and be trustworthy Embrace challenge Solve problems, together Deliver with speed and agility Be candid and kind About the opportunity We are looking for talented senior engineers to join our highly skilled team, delivering technical excellence on our exciting product roadmap and scaling our platform as we continue to expand across the globe. Engineering teams at Littlepay have end-to-end ownership of the work they deliver. As a Senior Software Engineer, you will take ownership for the delivery of products and insights, adding value for internal and...