28 customer service jobs in Singapore Singapore

Job purpose: This is a key role which connects the client with all teams within the Global Payments Business – Trading, Sales, Operations, IT as well as correspondent banking clients. The candidate will assume the role in the client management team in Singapore and help to support and oversee the day-to-day activities of the region. Primary Responsibilities : Leading on-boarding of new clients which includes communication of the products available along with live or web training as needed. Proactively engaging with all internal teams in the Global Payments Business to assist with resolving client issues and ensuring client satisfaction. Keeping clients up to date on all available system features and currency specific issues and requirements. Ensuring sufficient coverage to support continuous level of client service. Identifying and driving automation, bugs and enhancement request. Supporting development team with testing of allocated features, bugs and enhancement...

​ Strategic Account Manager – Singapore ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. Temenos enables growth for two-thirds of the world’s top 1,000 banks and 70+ challenger banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Strategic Account Manager will be part of the APAC Sales team with a focus on Singapore. With several marquee clients, an opportunity exists for a senior individual contributor to take the business to the next...

Role Summary: Primary, front-line point-of-contact for our customers and will handle all customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues. The scope of the job also includes processing of client applications and processing of client deposits and withdrawals. Responsibilities: Assist & educate customers in platforms offered by OANDA - features and benefits. Promote positive customer relations by consistently providing premier customer experience and satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Provide basic login troubleshooting assistance to customers having difficulty accessing the platform. Accurately processes all client cash transactions within Service Level timeframes while adhering to compliance and company policies and that any exceptions are addressed on a daily basis Own the end-to-end client application process management and at the same...

Job purpose: To Provides support, to brokers or external customer in collaboration with Operations teams to ensure the uptime of OMS Trading Platforms & Trading Venues offered by the firm. Primary Responsibilities : Day-to-day Trade Platform Support tasks and duties OMS User creation, limits & required setup to facilitate clients trading Respond first line to customer trading, system functionality questions and problems Record all queries in client related to trade support analysis Interact with traders & client to identify technical issues Manage client contacts as well as escalation path through problem ownership Ensure & escalate issues to internal resources when necessary Monitor actively and respond to alerts within trading system atmosphere Collaborate with various team members to accomplish firm goals On-boarding, of Trading Clients to various Exchange via Sponsored or FIX protocol & APIs Adhere to TPS policies and procedures...

? OANDA is a global leader in online multi-asset trading services, currency data, corporate payments, and FX services. Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award-winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player. ? Join us and: Work on an award-winning platform that processes billions of dollars every day. Boost up your career in FinTech industry, in company with 25+ years of market leadership. Have a key role in a high growth Singapore market. Contribute innovative ideas and be on a team that’s responsible for company-wide top priority projects. Improve yourself and learn about FX and CFDs from the industries best. Give yourself an opportunity to work with attractive commission system. ? How we work? Our global Relationship...

Job purpose: This is a key role which connects the client with all teams within the Global Payments Business – Trading, Sales, Operations, IT as well as correspondent banking clients. The candidate will assume the role in the client management team in Singapore and help to support and oversee the day-to-day activities of the region. Primary Responsibilities : Leading on-boarding of new clients which includes communication of the products available along with live or web training as needed. Proactively engaging with all internal teams in the Global Payments Business to assist with resolving client issues and ensuring client satisfaction. Keeping clients up to date on all available system features and currency specific issues and requirements. Ensuring sufficient coverage to support continuous level of client service. Identifying and driving automation, bugs and enhancement request. Supporting development team with testing of allocated features, bugs and enhancement...

? OANDA is a global leader in online multi-asset trading services, currency data, corporate payments, and FX services. Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award-winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player. ? Join us and: Work on an award-winning platform that processes billions of dollars every day. Boost up your career in FinTech industry, in company with 25+ years of market leadership. Have a key role in a high growth Singapore market. Contribute innovative ideas and be on a team that’s responsible for company-wide top priority projects. Improve yourself and learn about FX and CFDs from the industries best. Give yourself an opportunity to work with attractive commission system. ? How we work? In our global Sales...

eToro was founded in 2007 with the vision of opening up the global markets so that everyone can trade and invest in a simple and transparent way. The eToro platform enables people to invest in the assets they want, from stocks and commodities to cryptoassets. We are a global community of more than 16 million registered users who share their investment strategies; and anyone can follow the approaches of those who have been the most successful. Due to the simplicity of the platform users can easily buy, hold and sell assets, monitor their portfolio in real time, and transact whenever they want. This position presents an opportunity to grow in the fintech industry and be an integral part of the eToro team. As an account manager ('AM') in the customer facing department you will be responsible for retaining the relationships with the company's most valuable customers. Does this sound like you…? You love learning and working as part of a team You are passionate and curious...

Role Summary: Primary, front-line point-of-contact for our customers and will handle all customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues. Point of escalation for more complex queries and more involvement in projects and ad hoc requests from Management. Forms an important part of mentoring and training new employees. The scope of the job also includes the processing of client applications, processing of client deposits and withdrawals, and vendor management. Responsibilities: Assist & educate customers in platforms offered by OANDA - features and benefits. Identify and analyze customer needs to ensure high customer satisfaction, growth, and retention of business. Promote positive customer relations by consistently providing premier customer experience and satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Assist customers with more complex requests...

Role Summary: Primary, front-line point-of-contact for our customers and will handle all customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues. The scope of the job also includes processing of client applications and processing of client deposits and withdrawals. Responsibilities: Assist & educate customers in platforms offered by OANDA - features and benefits. Promote positive customer relations by consistently providing premier customer experience and satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Provide basic login troubleshooting assistance to customers having difficulty accessing the platform. Accurately processes all client cash transactions within Service Level timeframes while adhering to compliance and company policies and that any exceptions are addressed on a daily basis Own the end-to-end client application process management and at the same...

THE JOB The Global Product and Trade Support (GPTS) Operations Department’s purpose is to ensure a scalable and efficient Global Operation that enhances client experience across the full value chain and reduces cost and complexity. We require an experienced team member for our GPTS team based in Singapore, responsible for being the intermediary between Saxo’s Front Office and Processing teams, providing support to the Trading and Sales functions. GPTS provides the Segregation of Duties for Saxo’s operational functions, being Second line of defense for analysis, investigating and solving complex queries, managing trade booking breaks and improving procedures in general. Among others you will be responsible for: Being an effective point of escalation for our stakeholders, providing the link and knowledge to ensure issues are resolved efficiently. Assessing the risk of the tasks and knowledge in prioritising and escalating accordingly. Effective/Regular communication with...

About the job Liquid Group is a Major Payment Institution licensed in Singapore, specialising in cross border payment services for consumers and corporates based across Asia. It operates XNAP Network, an open API based QR payment acceptance network that enables the cross-border acceptance of bank and non-bank QR payment apps across multiple markets in the region; LiquidNow, a state-of-the-art payment platform providing global payment options at local payment prices for corporate clients; and LiquidPay, the go-to e-wallet for global money remittance services and QR payments with the markets best offered exchange rates. Website: www.liquidpaygroup.com www.xnap.network Job Title: Merchant Sales & Support Executive Responsibilities: Assist to drive merchant acquisition and retention, maintain and deepen merchant relationships by providing ongoing merchant and partner support and engagement activities Build and cultivate relationships with key accounts and retail...

Ready to shape tomorrow? In 2021 Currencycloud was acquired by Visa; we are somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are open & collaborative, living and breathing our company values: Be Human, Better Together and Own it. About the role... This role will act as the interface between TaaS and Visa and will be responsible for managing the relationships with senior leaders within Visa clusters and business lines, prioritising key markets and opportunities, driving support within the TaaS organisation to support initiatives and supporting on large customer opportunities. This will be a high profile, multidisciplinary role and will require an experienced candidate. Mapping out the relevant areas of the Visa organisation, Building strong commercial...

ABOUT US Matrixport is Asia’ fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe. Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing. “Get More From Your Crypto”. WHY JOIN US At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one...

Director/VP Network Development & Account Management (Asean & Oceania) About Thunes Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system. We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services. We are proud to power payments for the world’s fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly. Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to – and get paid in – every corner of the world. Instantly. Thunes is headquartered in Singapore with...

? OANDA is a global leader in online multi-asset trading services, currency data, corporate payments, and FX services. Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award-winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player. ? Join us and: Work on an award-winning platform that processes billions of dollars every day. Boost your career in a global, multicultural team. Improve yourself and your team through education and continuous learning. Contribute innovative ideas to improve the daily trading experience of thousands of Customers. ? How we work? The Business Operations Teams are a part of a global Risk Department. They work 24/5 and they are responsible for providing level 2nd support for internal and external stakeholders to support...

ABOUT US Matrixport is Asia’ fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe. Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing. “Get More From Your Crypto”. WHY JOIN US At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one...

Who We Are: At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance. We invest in our people as much as we invest in the...

Who We Are OKX is a world-leading cryptocurrency trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of coins & futures trading pairs to help traders to optimize their strategy. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop improving our customer experience. At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX...

ABOUT US Matrixport is Asia’s fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe. Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing. “Get More From Your Crypto”. WHY JOIN US At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the...