34 customer service jobs in Singapore Singapore

About The Position Fireblocks will be prioritizing candidates who do not need visa sponsorships due to the immediate need and nature of the role. As a Technical Support Engineer @ Fireblocks you will provide technical support to worldwide customers. You will work closely with the R&D and Product teams and be part of a new and growing team. You will have the opportunity to learn the ins and outs of the worlds of cyber and digital assets and master our groundbreaking product while becoming a source of knowledge and expert of our system. The position will include dealing with all customer cases - from operational tasks to deep investigation of technical issues:  Giving fast and accurate technical support to our existing customers overseas, mainly via email and instant messaging in real-time due to the nature of our customers’ operations. Writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing feedback from the customers to...

About Currencycloud Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are an open & collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimising churn. *This role initially is a Maternity cover The Details......

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes over 20% of all global Bitcoin transactions, and supports over 400 coins and tokens. BitGo’s customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners. We are looking for a Technical Support Manager to lead our APAC Support team in initiatives, ensuring we are providing top tier support to our global clients. You will be responsible for Technical...

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing Merchant Operations Executive to support our growth! We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology. We are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order fulfilment, and timely customer support. If you have knowledge and keen interest in the area of POS and payment systems, operations or customer support, this role might be for you. Responsibilities: On a daily basis be a Qashier Expert! You'll gain product knowledge of Qashier's hardware, software and suite of services and help our merchants diagnose hardware and software issues. You will also prepare and setup merchant hardware before deployment, as well as inspect and assess the...

Fireblocks will be prioritizing candidates who do not need visa sponsorships due to the immediate need and nature of the role. As a Technical Support Engineer @ Fireblocks you will provide technical support to worldwide customers. You will work closely with the R&D and Product teams and be part of a new and growing team. You will be taking part in building a new team from the ground up. You will have the opportunity to learn the ins and outs of the worlds of cyber and digital assets and master our groundbreaking product while becoming a source of knowledge and expert of our system. The position will include dealing with all customer cases - from operational tasks to deep investigation of technical issues: Giving fast and accurate technical support to our existing customers overseas, mainly via email and instant messaging in real-time due to the nature of our customers’ operations. Writing knowledge base articles, user guides, and user guide adaptations, analyzing and...

About The Role We look for a sales professional to join our Singapore Sales Team focusing on the high-growth ASEAN market. You should have a passion for providing excellent customer service, be motivated to achieve set targets and be genuinely interested in learning about the FX and CFD markets. Sales experience in the financial industry is not necessary as training will be provided. This is a unique chance to build key transferable skills in the financial space, with plenty of growth and development opportunities available at OANDA. We also offer commission and flexible hybrid working arrangement and you will also have the opportunity to travel abroad to attend events and meet clients or partners in the ASEAN region. What will be your scope of duties? Calling and emailing prospective OANDA clients (100+ outgoing calls per day) from ASEAN region (Vietnam, Philippine, Malaysia etc.). Meeting or exceeding client conversion targets. Answering prospects questions...

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes over 20% of all global Bitcoin transactions, and supports over 400 coins and tokens. BitGo’s customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners. We are looking for a Technical Support Manager to lead our APAC Support team in initiatives, ensuring we are providing top tier support to our global clients. You will be responsible for Technical...

About Currencycloud Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are an open & collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. YOU will be working closely with the Marketing, Demand Generation, and Strategy Team to lead and drive the development of Currencycloud market segments. Through using various tools and resources, you will collaborate with other teams to validate the Product Market Fit (PMF) and help determine the Total Addressable Market of their specialist segment. The Details... Research and identify potential clients, identify decision makers & qualify leads to build a strong pipeline of relevant opportunities and deliver against sales targets Call and...

Delta Capita (“DC”), a division of the Prytek Group, is a leading global managed services, technology solutions, and consulting provider with a unique combination of experience in financial services and capability in technology innovation. We design and develop new services and tools and leverage the substantial FinTech portfolio from our parent company, Prytek. Our vision is to ‘Reinventing the Financial Services Value Chain’, by providing a Business Operating Platform-as-a-Service, a trusted mutualised service for Financial Services, enabling client’s business across the value chain. We help our clients reduce costs and improve processes and technology by moving them away from their existing propriety models towards mutualised managed services, enabling a healthier and more performant business. DC offers the following services: 1. Managed Services 2. Technology Solutions 3. Consulting Across these global business lines: • Structured...

Delta Capita (“DC”), a division of the Prytek Group, is a leading global managed services, technology solutions, and consulting provider with a unique combination of experience in financial services and capability in technology innovation. We design and develop new services and tools and leverage the substantial FinTech portfolio from our parent company, Prytek. Our vision is to ‘Reinventing the Financial Services Value Chain’, by providing a Business Operating Platform-as-a-Service, a trusted mutualised service for Financial Services, enabling client’s business across the value chain. We help our clients reduce costs and improve processes and technology by moving them away from their existing propriety models towards mutualised managed services, enabling a healthier and more performant business. DC offers the following services: 1. Managed Services 2. Technology Solutions 3. Consulting Across these global business lines: • Structured Retail Products • Client Lifecycle...

Founded in 2015 to address the unmet financing needs of SMEs, Validus is today the largest online lending marketplace in Singapore and Indonesia , with a growing presence in Vietnam and Thailand. Well-funded and an award-winning Fintech, Validus uses data analytics and AI to provide growth financing to SMEs via funds from High-Net-worth Individuals and institutional investors via marketplace as well as balance sheet funding. Backed by global VCs, our mission is to drive financial inclusion for SMEs through technology, data and industry collaboration. Validus has also launched Neobanking to serve SMEs by offering them business accounts along with corporate cards. As with the SMEs we serve, we may be small but together we are a mighty force! Our success is dependent on what each of us does, how we do it, and our belief that we can always do better. In Singapore, we have a strong team of passionate and capable individuals who are committed to making Validus the best SME...

Delta Capita (“DC”), a division of the Prytek Group, is a leading global managed services, technology solutions, and consulting provider with a unique combination of experience in financial services and capability in technology innovation. We design and develop new services and tools and leverage the substantial FinTech portfolio from our parent company, Prytek. Our vision is to ‘Reinventing the Financial Services Value Chain’, by providing a Business Operating Platform-as-a-Service, a trusted mutualised service for Financial Services, enabling client’s business across the value chain. We help our clients reduce costs and improve processes and technology by moving them away from their existing propriety models towards mutualised managed services, enabling a healthier and more performant business. DC offers the following services: 1. Managed Services 2. Technology Solutions 3. Consulting Across these global business lines: • Structured Retail Products • Client Lifecycle...

Delta Capita (“DC”), a division of the Prytek Group, is a leading global managed services, technology solutions, and consulting provider with a unique combination of experience in financial services and capability in technology innovation. We design and develop new services and tools and leverage the substantial FinTech portfolio from our parent company, Prytek. Our vision is to ‘Reinventing the Financial Services Value Chain’, by providing a Business Operating Platform-as-a-Service, a trusted mutualised service for Financial Services, enabling client’s business across the value chain. We help our clients reduce costs and improve processes and technology by moving them away from their existing propriety models towards mutualised managed services, enabling a healthier and more performant business. DC offers the following services: 1. Managed Services 2. Technology Solutions 3. Consulting Across these global business lines: • Structured Retail Products • Client Lifecycle...

ABOUT HEX TRUST Hex Trust is Asia's leading provider of digital asset custody solutions for Banks & Financial Institutions, using leading-edge Blockchain technology. Led by innovators from the financial services industry, Hex Trust has built a proprietary platform that delivers a new way for financial institutions, asset managers, and corporations to safely and efficiently operate in the Blockchain ecosystem. Institutional adoption of digital assets and DeFi requires a fundamental shift in the way banks and financial institutions operate. Hex Trust is the link that connects the traditional financial world to the digital assets ecosystem. POSITION OBJECTIVE We have a newly created position of Lead Security Engineer to help us grow our Information Security Team. You will be embedded into Hex Trust's Developer environment, leading the DevSecOps efforts on our platforms. This role is technically hands-on and you, the applicant will need to bring your A game in...

Senior/Compliance Officer (AML) - Singapore About Thunes Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system. We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services. We are proud to power payments for the world’s fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly. Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to – and get paid in – every corner of the world. Instantly. Thunes is headquartered in Singapore with regional offices in London, Paris,...

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing Regional Compliance Lead to support our growth! We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology. We are looking for a passionate individual that can oversee Qashier’s compliance programme for our Payments division. This is an exciting regional role with oversight on compliance matters across our regional markets including Singapore, Malaysia, Thailand and the Philippines. Responsibilities: Take charge of end-to-end compliance matters for the Payments division including merchant onboarding/KYC, transaction monitoring and regulatory reporting Lead payment license applications and regulatory approvals for our key markets across Southeast Asia Developing the compliance framework for the business, including compliance...

Business Development Director - APAC About Thunes Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system. We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services. We are proud to power payments for the world’s fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly. Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to – and get paid in – every corner of the world. Instantly. Thunes is headquartered in Singapore with regional offices in London, Barcelona,...

Do you want to work with conducting Sanctions Screening within the Business AML function in a global organization seeking to change the payments industry landscape? If so, we offer you the chance to be a part of a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide, who are all passionate about creating next-generation mission-critical financial services infrastructure and leading the rise of a super-correspondent banking network. The position and why we need you At Banking Circle we want to make an impact that pioneers the industry and creates instant value for our clients. But we also want to be a best-in-class employer where innovation and career development is going hand in hand. To support that and our exciting growth journey, we are looking to hire a highly skilled Sanctions Screening Analyst, who is able to reinforce our Business AML team. This role will be based in Singapore and will include reviewing and releasing...

Do you want to start a career working with conducting Sanctions Screening within the Business AML function in a global organisation seeking to change the payments industry landscape? If so, we offer you the chance to be a part of a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide, who are all passionate about creating next-generation mission-critical financial services infrastructure and leading the rise of a super-correspondent banking network. The position and why we need you At Banking Circle, we want to make an impact that pioneers the industry and creates instant value for our clients. But we also want to be a best-in-class employer where innovation and career development is going hand in hand. To support that and our exciting growth journey, we are looking to hire a Junior Sanctions Screening Analyst, who over time will be able to reinforce our Business AML team. This role will be based in Singapore and will include...

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing Senior Compliance Manager to support our growth! We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology. We are looking for a passionate individual that can oversee Qashier’s compliance programme for our Payments division. This is an exciting regional role with oversight on compliance matters across our regional markets including Singapore, Malaysia, Thailand and the Philippines. Responsibilities: Take charge of end-to-end compliance matters for the Payments division including merchant onboarding/KYC, transaction monitoring and regulatory reporting Lead payment license applications and regulatory approvals for our key markets across Southeast Asia Developing the compliance framework for the business, including compliance...