Fireblocks
Singapore, Singapore
About The Position Fireblocks will be prioritizing candidates who do not need visa sponsorships due to the immediate need and nature of the role. As a Technical Support Engineer @ Fireblocks you will provide technical support to worldwide customers. You will work closely with the R&D and Product teams and be part of a new and growing team. You will have the opportunity to learn the ins and outs of the worlds of cyber and digital assets and master our groundbreaking product while becoming a source of knowledge and expert of our system. The position will include dealing with all customer cases - from operational tasks to deep investigation of technical issues: Giving fast and accurate technical support to our existing customers overseas, mainly via email and instant messaging in real-time due to the nature of our customers’ operations. Writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing feedback from the customers to...