16 customer service jobs in Sofia

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are in search of a CRM Manager to join our rapidly growing global workforce in Sofia. You will be responsible for driving activation and retention of customers through email and other channels. Primary functions of this role include content planning and development, execution, segmentation, performance analysis, and reporting. As well, should be able to work across functional and global teams to...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria! We’re currently looking for a Customer Support Specialist - Arabic speaking to join our team and help spread our message. Key responsibilities: Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat,...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria! We’re currently looking for a Customer Support Specialist - Arabic speaking to join our team and help spread our message. Key responsibilities: Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat,...

Devexperts is looking for a new addition to the Account Management unit who will contribute to the retention, development and upsell of key accounts at the company. The Account Manager responsibility is to maintain great customer relations and to strategically develop the key accounts into larger revenue streams. We expect the Account Manager to: onboard, maintain and develop key accounts establish and maintain healthy business relationships with the customer company and its key decision-makers work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently maintain and increase customer satisfaction act as a point of escalation for the customer generate new opportunities with existing customers, pitch and present Devexperts products and conduct client demos negotiate pricing with clients and managing up-sale process to contract completion travel to meet with clients globally and use their industry knowledge to help refine...

We are seeking career minded, experienced and motivated individuals for full-time positions in our Operations department. Primary responsibilities includes (not limited to): Processing and activating new currency trading accounts Back office operations and processing transactions (withdrawals, transfers, deposits) Posting deposits (credit card, wires, online checks, bank checks) Translating documents, templates and communicating with foreign language/English speaking clients Performs special projects as necessary Qualifications: English – Fluent Level (written and verbal) Hebrew – Intermediate Must have knowledge of Adobe Acrobat, Microsoft Office Prior operational/back office experience or customer service a plus Excellent written and verbal communication skills Superior customer service skills Detail-oriented with a high level of organizational skills Able to multi-task and meet daily benchmarks/ deadlines in a fast-paced and dynamic business...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are in search of a Head of CRM to join our rapidly growing global workforce in Sofia. You will be responsible for setting the CRM function's strategy, creating execution plans, driving activation and retention of customers through email and other channels, as well navigating between the sales processes and technology across the organization. As well, should be able to work across functional and global...

We are looking for an experienced Business Development Manager to support the execution of the company's strategic growth plans. The fundamental purpose of the role is to support the expansion of Devexperts’ business in new regions, territories and segments of the industry. The essential part of the job is to generate and warm up leads, potential clients, partners.The role belongs to the Sales Administration Unit and it involves working closely with the Sales Representatives and Marketing Department. As a part of our team, you will be: performing in-depth research of market, products, segments, campaigns, key players and executives narrowing potential clients, partners and the respective decision-makers creating and maintaining a database of potential clients approaching clients via different communication channels continuous follow-up and assessment of contacted leads maintaining punctual documentation of lead progress and feedback preparation, execution and reporting...

Description emerchantpay is a leading online, mobile, and POS payment service provider. We help businesses of all sizes and sectors accept payments via multiple customer touchpoints. Designed to increase conversion, our offering includes robust payment processing technology, coupled with a vast number of alternative payment methods and a range of acquiring services. Currently, we are looking for an experienced Product Owner who is ready to join our Product Development team . They will be working with IT, product management and business stakeholders to ensure our e-Commerce solutions effectively address the corresponding needs of the market. In this highly collaborative position, Product Owner will strategize the best approaches to continue improving our payment products. Responsibilities Owns and manages the product backlog and clearly expresses Product Backlog items; Ensures that the Product Backlog is visible, transparent, and clear to all, and shows what...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a Trading Platform Administrator to join our rapidly growing global workforce in Sofia. We are looking for a results-driven individual with a passion for the financial markets who is highly motivated with outstanding interpersonal skills. A strong candidate will possess the aptitude to work under their own initiative and deliver only the very best service. You will need to be articulate,...

Job Description You are the first point of contact for customers, supporting them in taking back control of their payment process and giving them insight into the FX market. By taking them into the world of currencies, rates, hedging and how to implement this as efficiently as possible in their business, you help reduce risks and strengthen trust. What will you Do? In addition to our innovative technology and solutions, our people are vital to our success. Our team has the ambition to help internationally trading companies regain control of their payments by making the market open and transparent. By responding to the wishes and needs of the customer, you know how to translate our products into the best possible solution and use. By providing the customer with insight into exchange rates, various currencies and the simplicity of multi-currency payments, you give them the confidence to further strengthen and expand their international presence. You act as a sparring partner...

SumUp enables businesses to get paid easily, process orders quickly, sell online instantly and manage their money more efficiently. We create the tools businesses need to make their business and their customer experience thrive! As a key member of the Global Bank tribe, you’ll play a key part in helping us build SumUp's own digital bank. You’ll be part of a global, autonomous, cross-functional team that takes an aspect of our product and perfect it from concept to execution. Becoming a part of the Global Bank Tribe means working alongside ~250 people with 32 nationalities across Cologne, Berlin, São Paulo, Santiago, Sofia and Vilnius who love to take ownership, work with purpose and help businesses thrive. As a Backend Engineer (Golang) , you will be responsible for supporting the transition from a localised setup with regional banks to a unified Global Bank. One of the main challenges will be to support the migration from a monolithic structure to Golang...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 25+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role The Revolut People team is pivotal to how we support our people and manage a seamless experience for them each day. From on-boarding flows to...

SumUp enables businesses to get paid easily, process orders quickly, sell online instantly and manage their money more efficiently. We create the tools businesses need to make their business and their customer experience thrive! As a key member of the Global Bank tribe, you’ll play a key part in helping us build SumUp's own digital bank. You’ll be part of a global, autonomous, cross-functional team that takes an aspect of our product and perfect it from concept to execution. Becoming a part of the Global Bank Tribe means working alongside ~250 people with 32 nationalities across Cologne, Berlin, São Paulo, Santiago, Sofia and Vilnius who love to take ownership, work with purpose and help businesses thrive. As a Backend Engineer (Kotlin) , you will be responsible for supporting the transition from a localized setup with regional banks to a unified Global Bank. This role is open to remote/hybrid within Bulgaria. What You’ll Do Collaborate with...

SumUp enables businesses to get paid easily, process orders quickly, sell online instantly and manage their money more efficiently. We create the tools businesses need to make their business and their customer experience thrive! As a DevOps Engineer in the Global Bank tribe, you’ll play a key part in helping us build SumUp's own digital bank. You’ll be responsible for building and setting reliable, secure, and easy-to-use toolings to support and empower our developer’s team. Helping them with reliability and scalability will also be part of your day. In this way, you’ll contribute to improving our customer's banking experience. We use modern technologies, techniques and patterns and invest deeply in our product vision and execution to ensure we are delivering the best possible banking solution to our merchants. Our main tools are: AWS, Linux, Docker, Kubernetes, Prometheus, Grafana, Terraform, PostgreSQL We're looking for someone who's excited about...

In the Global Bank tribe, we aim to create a business account for SumUp’s customers (our merchants) across the globe that offers services and products that are accessible to all and are offered in a fair, transparent and honest way. We want to do banking differently from how it has been done until now. We use modern technologies, techniques and patterns and invest deeply in our product vision and execution to ensure we are delivering the best possible banking solution to our merchants. We are looking for an Engineering Manager that will work with cross-functional teams to develop and support customer-facing technology products. We strive for end-to-end ownership in our teams and you will be working alongside the engineering and product teams, enabling them to be successful. You’ll support our engineers to reach their full potential, mastering their current skills and developing new competencies to advance their personal growth. What You’ll Do Help the teams to optimise their...

Plus500 is a successful global software company which offers a leading multi-asset trading platform. The company is public listed at the London Stock Exchange since 2013. The Group enables retail customers to trade CFDs in more than 50 countries and in more than 2,700 different underlying global financial instruments comprising equities, ETFs, foreign exchange, indices, options and commodities. Responsibilities: - Full administration of the remuneration of the Plus500 Bulgaria employees - Prepare statements and recaps for remunerations paid under civil and employment contracts - Process sick leaves and data for employees on maternity leave - Maintain correspondence with the NRA, NSSI, and other state institutions related to the tax and social insurance of employees - Prepare and submit the required declarations (Declarations 1 and 6, Report based on art. 73), notifications, inquiries, and reports to the relevant state institutions (NRA, NSSI, NSI, etc.) - Prepare reports and...