26 customer service jobs in Sofia

IT onsite expert`s role will be responsible for planning and establishment of IT prescriptions, procedures and standards in the Company. Candidates will need to possess knowledge of IT systems and tools, have excellent communication and organizational skills, managing details, deliveries and expectations. Responsibilities: ● Controls the allocation of the available IT resources and ensures their efficient use. ● Installs, configures and upgrades PC software and operating systems. ● Ensures security of data, network access and backup systems. ● Advises employees on the software and hardware issues and usage and provides technical support. ● Assigns monitors, delegates and manages the work of its subordinates. ● Maintains database with available and delivered technical equipment, access cards and other inventory. ● Controls the process of the established ticket system for IT services in the Company. ● Maintains an excellent level of confidentiality regarding personal data of...

We are looking for a self-motivated Junior IT Support Technician . As a member of our IT team, you will primarily support Microsoft Office products based in all our offices globally. You will provide support for video and audio conferencing such as Zoom, incident and request handling, basic LAN/WAN troubleshooting, remote access support, and other IT responsibilities including new desk installation and internal moves of PC hardware. Your technical knowledge will allow you to provide day-to-day First and Second Line Support for our users through the provision of service desk functions and to act as the first point of contact by email, instant message or face-to-face. This role requires on-site support and it will be expected from the candidate to visit the Bulgarian office on a daily basis. Some of the things you'll learn from us: • Learn how to assist with desktop support needs and device asset management • Understand how to build and troubleshoot PCs...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.We are currently looking for a Customer Support Specialist - English-speaking to join our team in Sofia, Bulgaria!Responsibilities: Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can be improved Keep open communication between the departments to...

We are seeking career minded and independent individuals for an entry level full-time position in our Prime Operations department based in our Sofia office. The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of sophisticated Professional clients. Key Duties & Responsibilities (including but not limited to): Onboard and maintain client accounts Provide routine customer service via email and phone Process client requests and enquires such as adding new trading venue, updating client information, providing client reports and etc. Liaise with Institutional Sales Associates located in our London, Sydney, Hong Kong and New York offices on daily basis Coordinate with external counterparties such as third-party trading venues, Prime Brokers and liquidity providers in onboarding clients or resolving client trade issues Perform cancellations and amendments of trades when trade issues occur Creatively seek...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.We are looking for an IT Support Specialist in our newly opened office in Sofia!Responsibilities: Resolve technical end-user service and support incidents and requests Set up, deploy, and maintain end-user equipment Exercise sound professional judgment in the analysis of problems in order to properly resolve them Run diagnostics of the technical condition of the equipment before sending it for repair Create user instructions and keep them up to date Grant access to internal services and maintenance of the "Access Catalog" Maintain the corporate messenger and ticket system Handle all communication with contractors/service providers Requirements:...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a Client Onboarding Analyst to join our rapidly growing workforce in Sofia. The role will focus on client onboarding services, ensuring applications are processed within SLAs, and in line with governing KYC and AML policies. As a Client Onboarding Analyst, you will be responsible for ensuring that all KYC cases are being completed to the highest standard and in line with regulatory and...

Tiebreak Solutions Ltd. is a global MarTech company founded by experts in the fields of fintech technology, online marketing and customer acquisition. Tiebreak provides tailored and innovative solutions to help companies with complex needs achieving their full potential. Responsibilities : • Lead large IT projects, IT systems and services • Manage the Production environment with high service level • Setup & Maintain Monitoring and Logging of all production services and servers in order to have a stable production environment • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure • Help define IT infrastructure strategy, architecture, and processes • Troubleshoot hardware and software issues related to internal IT • Hire, manage, motivate, and grow a team of NetOps, DevOps, and other necessary staff – providing vision, mentorship, oversight, and goals...

Role: Corporate Due Diligence Analyst Location: Sofia, Bulgaria Who are we? OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth. OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, acquiring and Open Banking services globally via a single API integration. With licensing across the UK, Europe, Canada and others, OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth. Our Mission Our mission is to open up banking and payments for business globally, through a modular platform. We believe that all businesses, regardless of...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a Trading Platform Administrator to join our rapidly growing global workforce in Sofia. We are looking for a results-driven individual with a passion for the financial markets who is highly motivated with outstanding interpersonal skills. A strong candidate will possess the aptitude to work under their own initiative and deliver only the very best service. You will need to be articulate,...

emerchantpay is a leading online, mobile, and POS payment service provider. We help eCommerce businesses of all sizes and sectors accept payments via multiple customer touchpoints. Designed to increase conversion, our offering includes robust payment processing technology, coupled with popular alternative payment methods and a range of acquiring services. We are looking for a keen Talent Acquisition Specialist to support emerchantpay’s HR activities aimed at both recruitment and retention. Please apply with your CV in English. Only short-listed candidates will be contacted. Responsibilities: • Supporting Hiring Managers through the end-to-end recruitment process • Attracts applicants by placing job advertisements on different websites • Managing all channels for candidate sourcing, including direct approach and recruitment agencies • Interviews and screens candidates to ensure their qualifications meet open positions • Act as a point of contact and build influential...

emerchantpay is a leading online, mobile, and POS payment service provider. We help eCommerce businesses of all sizes and sectors accept payments via multiple customer touchpoints. Designed to increase conversion, our offering includes robust payment processing technology, coupled with popular alternative payment methods and a range of acquiring services. Because of our commitment to customer satisfaction, Emerchantpay has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our customer-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, engineering or ideally fintech. Your ability to evaluate and analyse complex information is second to none, and you have a natural desire to help people understand things that are hard to...

emerchantpay is a leading online, mobile, and POS payment service provider. We help businesses of all sizes and sectors accept payments via multiple customer touchpoints. Designed to increase conversion, our offering includes robust payment processing technology, coupled with a vast number of alternative payment methods and a range of acquiring services. We are currently looking for an experienced Product Owner ready to join our Product Development team. They will be working with IT, product management, and business stakeholders to ensure our Billing solution effectively addresses the corresponding needs of the treasury teams and emerchantpay clients and partners. In this highly collaborative position, the Product Owner will strategize the best approaches to continue improving our Billing product. Responsibilities: Owns and manages the product backlog and clearly expresses Product Backlog items for our Billing system; Ensures that the Product Backlog is visible,...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We have an exciting opportunity for an experienced Director of Technology to join our Sofia office. The ideal candidate will have 10+ years of experience in engineering and management of high performant, low latency platforms. The Director of Technology will report directly to our CTO and oversee all aspects of ThinkMarkets' application development efforts. This role is responsible for spearheading...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking an experienced Head of Operations (Europe) to join our rapidly growing global workforce in Sofia, Bulgaria. In this position, you will enhance the overall customer experience by improving the operational function of our current business lines, including but not limited to: CFDs, Cash Equities, FX, and Cryptocurrency. With direct management of the local Support and Onboarding team, you...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking an experienced Salesforce Developer to take a lead role in architecting and building multi-channel sales and marketing solutions for ThinkMarkets within Salesforce. The focus of this role will lie with creatively leveraging the strengths of the Salesforce application to make seamless integrations with internal and external applications possible. In this role, you will be collaborating...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.We are growing and so our teams. If you are a problem solver and an excellent communicator, this position is for you.We are looking for an Incident Manager to be able to effectively organise the tech resolution groups to triage and resolve major system outages in a 24/7 customer support environment.Primary location is Warsaw Poland but we are open for Lithuania, Cyprus & Bulgaria as well. Requirements/skills Previous Incident Management (Major Incidents) experience 3+ Years’ experience in globally dispersed Service Management teams Experience in dealing with complex operational IT issues, ensuring that they are resolved and communicated in an...

Klips is a fast-growing innovative Fintech company, creator of next generation Financial Hub including Crypto trading, CFD trading, Digital Banking facilities, Shares dealing, Payments, and CRM , using cutting-edge technologies to bring a new era in financial freedom terms. We solve real day-to-day problems by unifying financial services and making them accessible while reducing the friction caused by using multiple service providers. We are now recruiting the Klips core team! This is your opportunity to take part in changing the financial world. Klips is a global company with offices in Israel, Bulgaria, Ukraine, Cyprus, Romania, and South Africa (coming soon). Working in Klips means enjoying the flexibility, personal growth , and professional development. JOIN US! Why is this position special? What you’ll do Achieve a high-level of performance and quality Deliver Agile projects that provide exceptional business value to...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a high caliber individual for the Java Tech Lead role to join our rapidly growing global workforce in Sofia, Bulgaria. The Java Tech Lead will be responsible for overseeing and leading a team of back-end software engineers as well as working together with program managers, software developers, quality assurance and user experience experts on the different aspects of the software...

SumUp is a leading financial multiproduct technology company, operating across 30+ markets on three continents while still expanding globally. Our vision as a global fintech company is to build the first-ever global payments acceptance brand. We rely on local, autonomous, cross-functional teams that can take an aspect of our product and perfect it from concept to execution. Sofia’s Payments Tribe is focused on core payment processing - a business critical domain, empowering more than 4 million merchants to accept payments globally. In one of our squads - EU Payments - we are focused on enhancing our existing payments platforms in order to advance and scale our payments acceptance capabilities . As a Software Engineer in the EU Payment squad , you will continuously extend European market product needs and capabilities to make our customers more successful in what they like doing. You’ll be part of a local, autonomous, cross-functional team that can take an...

We are seeking career minded, experienced and motivated individuals for full-time position in the Financial Services department in our Sofia based office, which operates as a back office since 2012 and currently employees over 250 people in the following departments: General and Institutional Operations, Compliance, Accounting, Marketing, IT, Data Analytics and Product Development. Primary responsibilities (not limited to) Assist in driving the sales for FXCM's Retail and Institutional products and services Build and maintain relationships with clients Develop new opportunities within existing client base Utilize an intelligent soft sales approach to communicate the benefits of FXCM, our trading platform, and the FX market to prospective clients Discuss financial markets and major factors that move them Provide support for self-trading FX clients from all over the world Requirements Must have strong writing skills and can speak persuasively and clearly in...