171 customer service specialist jobs

Overview Join StoneX Bullion GmbH – A Global Leader in Precious Metals StoneX Bullion GmbH, part of a Fortune 100, Nasdaq-listed company , is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on strong values of integrity, customer focus, and excellence , we offer a dynamic and international work environment where innovation and collaboration thrive. Retail : Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools. Position Purpose: As a Customer Engangement Manager, you will be a trusted point of contact for our customers, ensuring they receive expert guidance and a seamless experience. You will play a key role...

Livechat Responsibilities: Provide high-quality customer support via email channel. Maintain up-to-date knowledge of the company's platform assigned product line Efficiently handle customer inquiries and complaints with timely follow-ups within SLA. Understand customer needs and relay valuable feedback to management. Requirements : Diploma or above in any field. Strong oral and written communication skills in English, Mandarin is a plus. Team-oriented, self-motivated, and responsive to client needs. Minimum 2 years of customer service experience. Finance or Technology-related industry will be a plus Prior trading (crypto or traditional) experience is preferred. Willing to work 5-day shift work, including weekends and public holidays. Dutch speaker is a must Not what you are looking for? Try these related job searches Customer Service Specialist jobs in Amsterdam Bybit careers in Amsterdam Customer Experience jobs in Amsterdam Fintech...

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we’re looking for Customer Service Specialists with Italian to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role: As a Customer Support Specialist with Italian , you will support Italian-speaking clients by delivering prompt, accurate service and resolving inquiries across various channels. You'll ensure regulatory compliance, assist with onboarding, and strengthen our brand through exceptional customer experience. What you'll do: Communicate via various channels with our...

myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750 employees. As we continue shaping the future of payments, we are looking for an experienced Customer Support Specialist with Portuguese to join our growing team. As a Customer Support Specialist with Portuguese , you will support Portuguese-speaking clients by delivering prompt, accurate service and resolving inquiries across various channels. You'll ensure regulatory compliance, assist with onboarding, and strengthen our brand through exceptional customer experience. What you bring: Communicate via various channels with our Portuguese-speaking customers, providing information regarding our products and...

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Junior German Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company. Providing effective and professional customer support in German Assist with ad hoc queries, handling telephone, email and chat requests from German speaking clients Solving problems related to the financial transactions and back office operations Providing support for other departments Maintaining high quality of customer service (ensuring clients always receive good feedback) Fluent German (minimum C1 level) and very good English (B2 level) High customer service orientation and...

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Portuguese Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company. providing excellent customer service (supporting Portuguese clients) building up positive relationships with customers resolving issues in a timely manner and ensure high levels of customer satisfaction providing explanations in relation to customer complaints (both written and by phone) monitoring of the situation on financial markets working with the CRM system (verification and completing clients data) cooperating with external XTB branches and internal departments Portuguese language -...

About Tide At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. About The Role As a Customer Service Specialist with German you will: Spot patterns, enabling you to quickly identify and highlight areas that can be improved Juggle priorities to ensure that members get the best support experience Tackle tough...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission We are looking for...

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 13th year, with close to 400 employees in offices across Europe and the UK, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. Are you passionate about driving customer success through innovation and automation? We’re looking for a Customer Support Automation Specialist to help us revolutionize our customer service experience at TransferGo. As a Customer Support Automation Specialist, you will leverage your foundational experience to not only enhance...

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction for our customers. We expect the Technical Support Specialist to: Work in a 5-day schedule, Monitor financial systems using proprietary monitoring systems, Register and resolve service requests, incidents, and problems, Assist DevOps engineers, developers, and QA engineers, Communicate with client and partner company representatives, Exchange knowledge with colleagues. Qualifications Must-have skills: Basic UNIX/Linux training, Experience in Unix/Linux command line, Basic knowledge of shell script languages,...

Are you a tech-savvy communicator who enjoys solving problems in a structured environment? Join Barion as a Customer Care Specialist and help us deliver fast, friendly and reliable support across multiple channels. You’ll troubleshoot issues, work with internal teams and improve how we serve our customers. We're based in Budapest, but your impact will reach across regions. This role requires fluency in Hungarian and English while Czech, Slovak, Romanian or Polish is a strong plus. What You’ll Do Support customers via phone, email, live chat and our ticketing system. Solve issues independently or escalate efficiently when needed. Troubleshoot technical problems and follow up on complex cases. Collaborate with internal teams to resolve challenges and improve workflows. Keep documentation and knowledge bases accurate and current. Learn our products inside-out and keep growing with them. What You Bring 1–3 years of relevant experience or a degree in a related...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Product Marketing is at the...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission We are looking for...

Learn about your role We are looking for an experienced Customer Support Specialist, in Cyprus, to provide exceptional support and assistance to our clients throughout their journey with us. If you are a passionate, service-driven professional who thrives on engaging with people and you are eager to deliver top-tier customer experiences, we'd love to hear from you! What you’ll be doing Strive to create outstanding client experience through impactful communication Engage with clients’ inquiries through phone, email, and live chats Obtain and evaluate all relevant information to handle inquiries effectively Respond promptly and eloquently to customer inquiries, handling and resolving them flawlessly Record details of all inquiries, comments, and complaints in CRM system Coordinate with the sales & retention teams globally and other relevant departments Assist new clients with the account opening process and company’s KYC procedures Proactively...

About PayU PayU, one of India's leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across...

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Working hours and office requirements: This is a hybrid role with a requirement to travel to the base office and other Starling offices, as well as customer premises and other relevant business locations when necessary. Looking forward, the SME team will be available to support Monday to Friday - 8am to 8.30pm, and Saturday and Sunday (8am to 6pm). We will operate an on-call model for emergencies outside of these hours and during Bank Holidays. About the role: We're on a mission to disrupt financial services. Since...

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Team This team is part of the Global Business Service (GBS) Centre, home to specialized teams of operations...

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist. As a Support Specialist, you will provide support on a range of NMI products to live Affiliates and Merchants via phone, email and online tickets, ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST). Attendance within the Cape Town office for US working hours is required for this role. Office location: Cape Town V&A. What will I be doing? Onboarding new and existing customer accounts Training customers on our onboarding & reporting tools Supporting internal colleagues with general queries relating to our products Updating/creating knowledge garden content (our external help desk portal with information for customers)...

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Team The Chatbot and Content Management team is part of the Business Operations Support (BOS) team, which...