32 customer success manager jobs in London

About Currencycloud In 2021 Currencycloud was acquired by Visa; we are somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are open & collaborative, living and breathing our company values: Be Human, Better Together and Own it. Our Customer Success Managers provide a key role in ensuring success for our customer base acting as a bridge between Currenycloud and their customers. The CSM’s ensure the client gets the most value from the relationship by providing training, guidance, and support throughout the customer's lifecycle. This role is a fantastic opportunity to join a growing team within a company that has great values and a bright future. The Details... Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and...

The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. Job Scope Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales and Solutions Identify/track adoption and growth opportunities within existing clients Organise monthly/quarterly reviews with customers to minimise friction and churn risk Work with Account Managers to identify upsell and renewal...

Discover a rewarding opportunity with Coincover! We are actively seeking a Customer Success Manager who embodies strategic thinking, resourcefulness, and strong drive. In this role, you will foster lasting relationships with our customers and partners, making a significant impact from day one. As a primary business advisor, you'll guide customers through every stage of activation, serving as the voice of our product and the ambassador of our brand. Building trust and being a strategic partner will be key to achieving win-win outcomes and showcasing our value proposition effectively. The ideal person for this role thrives in an entrepreneurial environment, excels through self-motivation, and possesses a keen business acumen. If you're ready to join a fast-paced, growing start-up and play a pivotal role in shaping its future, we encourage you to apply now and make a real difference. Responsibilities – I want to and can do that! Oversee a portfolio of clients, creating strong...

The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. Job Scope Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales and Solutions Identify/track adoption and growth opportunities within existing clients Organise monthly/quarterly reviews with customers to minimise friction and churn risk Work with Account Managers to identify upsell and renewal...

About Salary Finance Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK. By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sacs, and funding partnerships with JP Morgan and Virgin Money. Launched in 2015, we have...

Sandstone Technology is a leading provider of loan origination, internet banking and mobile banking solutions to financial institutions globally. Headquartered in Sydney, New South Wales and with offices in Melbourne, Manila in the Philippines and Leeds in the UK, Sandstone is delivering world's best practice strategic banking solutions to financial institutions globally. The Role The ideal candidate will be responsible for the development of new business and increased revenue opportunities across your assigned accounts and to look for opportunities outside of your account allocation. Reporting directly to the Head of Business Development UK you will work closely with the Marketing Manager UK, the UK sales team, Heads of Product and Technology, and the executive leadership team (ELT) to define and clearly articulate the overall sales objectives for your accounts and help the business achieve the associated success metrics accordingly. The overall goal is to maximise the...

Cumberland - a DRW Company, is the cryptoasset arm of DRW, established in 2014 after pursuing an early interest in cryptoassets and their underlying technologies. Today, Cumberland is a global leader in cryptoassets, uniquely positioned between the traditional financial markets and the cryptoasset ecosystem. From our offices in Chicago, London and Singapore, Cumberland provides 24-hour access to a wide array of cryptoassets while helping the crypto ecosystem evolve in a responsible, sustainable way. Backed by DRW, Hashnote is an exciting new institutional on-chain asset manager constructing the next generation of asset management. By blending the best aspects of traditional finance with the speed, efficiency, and versatility of blockchian, Hashnote offers a new form of asset management and new investable asset classes with high risk adjusted returns. Whether it looking for yield and safety or high beta to the newest asset classes, Hashnote has a regulatory compliant blockchain...

About Preqin You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities. Design Team Overview The Creative team at Preqin is responsible for providing creative solutions across Marketing, product, and other business departments. As the custodians of the Preqin brand, the team plays a vital role in maintaining brand consistency and engaging visual content. Role Overview We are seeking a talented and experienced Mid-weight Graphic Designer to join...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 30+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 6000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role If Revolut is a rocket ship – and we like to think it is – best-in-class creativity is what propels us past the competition in...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 30+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 6000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Our Compliance team is a true gem ? They make sure our products and processes meet all the requirements. What does this mean? The best...

Product Manager (Data Providers), Full Time, London-based This is a unique opportunity for a Product Manager with 5 years of SaaS or software product management experience, ideally at a data vendor, to join a fast-growing Fintech firm. To apply please submit your cover letter and CV to hr@neudata.co. Applications without a cover letter will not be considered. COMPANY Neudata is the authoritative global source of data intelligence, dedicated to finding value-added alternative data for investment firms and corporations. Since its launch in 2016, Neudata has worked with thousands of data vendors across multiple sectors and has created Neudata Scout, the largest global roster of dataset insight. Neudata also runs the world’s leading series of alternative data events, hosting thousands of delegates a year in Asia, Europe and the Americas. Neudata helps 1000s of active data buyers, at the largest and most sophisticated investment and professional services firms globally, make...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. As a Senior Key Account Director (MiFID) you will be accountable for the origination of the FX and FX derivatives clients in the UK . You will be responsible for promoting the growth of Ebury's mid-corporate and enterprise book by leveraging Ebury’s FX derivatives capabilities. Responsibilities Develop and implement effective sales strategies to acquire new mid-corporate (£50M+ turnover) and enterprise clients with a need for FX and FX derivatives Engage and consult with C-level executives of institutions and manage the complete sales cycle process from initiation through compliance to onboarded trading customer Establish rapport and build credibility with prospects through networking opportunities and effectively...

About Uphold Uphold is now the fastest-growing private company in the San Francisco Bay Area, according to the San Francisco Business Times Fast Track 100, 2022. Uphold is pursuing a mission to democratize investments and payments for people and companies worldwide. Founded in 2014, the Silicon Valley company today has more than 8 million customers in over 150 countries with an impressive 50x increase in Mobile App downloads during the first quarter of 2020. A bridge between the old and new money systems, Uphold allows people to buy, exchange and send more than 100 currencies, cryptocurrencies, precious metals and equities instantly. An engineering-led company with a social inclusion agenda, Uphold provides a stimulating and challenging home for the brightest and best coding talent. Uphold’s unique trading experience - ‘Anything-to-Anything’ - allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example -...

Wagestream is on a mission to bring better financial wellbeing to frontline workers. We partner with some of the world’s most famous employers, like Asda, Burger King and the NHS to give their teams access to fairer financial services - all built around flexible pay. Over three million people can now choose when they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app. Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the worlds leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year. You’d be joining a team of over 150 passionate, ambitious people, across Europe and the USA, building a...

myPOS is as an Electronic Money Institution (EMI) licensed by the Central Bank of Ireland and the Financial Conduct Authority (FCA) in the United Kingdom. We are operating in over 30 European markets with 150 000+ clients from various industries. Our team consists of 450+ experienced professionals spread across 18 offices in the UK, Ireland, Italy, France, Portugal, Netherlands, Belgium, Austria, Hungary, Romania and Bulgaria. Our mission is to empower every enterprise to reap the benefits of innovation and modern technologies, solve payment challenges and grow in new and powerful ways. myPOS was founded on the belief that all businesses and entrepreneurs should be able to leverage the power of card payments and modern technology to grow and thrive. At the core of our culture are innovations and impact, the diversity of people and businesses, along with our capability to be collaborative and scalable. We are looking for an experienced Partnership Manager to join our growing...

The Firm XTX Markets is a leading algorithmic trading company partnering with counterparties, exchanges and e-trading venues globally to provide liquidity in the Equity, FX, Fixed Income, Commodity & Options markets. We provide consistent liquidity, helping market participants throughout the world obtain the best prices in the various assets classes we cover, regardless of changing market conditions. At XTX Markets technology is our business and we are a diverse organisation which attracts outstanding talent from across all industry backgrounds. We are focused on teamwork and our people collaborate on all aspects of the business, working openly and with respect for each other, our clients and the market. Our culture is non-hierarchical and one where everyone is valued. We strive for excellence in everything we do. The Role XTX are seeking a highly organized and customer-focused Receptionist to join our team. As the first point of contact for our office, you will be...

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to...

Company Summary AZA Finance is one of the largest non-bank in Africa and an established provider of Payments, FX and Treasury providing cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology with our proprietary technology, AZA Finance is able to significantly lower the cost and increase the speed of business payments to, from and across frontier markets. Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers. Licensed by the UK’s FCA and the Bank of Spain, AZA Finance is a market-maker in every major African currency. AZA Finance was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala, Accra, Durban and Dakar. Job Summary...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Ebury has high standards when it comes to working with clients. We need to make sure that the clients we serve and the transactions we carry out respect all the legal, regulatory and ethical standards. This means that when we onboard a client, we need to perform a very important screening on the prospect and the transactions this client would like to do via us. And this is where you come in! Role Purpose The Analyst is responsible for conducting the onboarding review in line with current policy to ensure all Know Your Customer (KYC) requirements are fulfilled. He plays a vital role together with the sales team in order to provide a smooth onboarding experience while making sure that our legal and compliance requirements are met....

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Shipping industry experience required* Role: Sales Executive - Partnerships (Shipping Industry) Location: London, onsite About The Job We are looking at growing our indirect business through expanding our Partnerships Sales Team. The Ebury Partnerships Team manages our partners network, which constitute the core of our indirect sales channels, through different partnership models, including introductory broker agreements and program management agreements using our white-label solution or accessing our capabilities through API connection. Responsibilities Identify, prioritise, and recruit new partners for our rapidly expanding solutions business. Main geographical focus will be the UK & Europe. On-board new...