363 customer success manager jobs

A universe of opportunities, open to you. Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others. What's the job? We are looking for a highly-talented Customer Success Manager to join our fast growing Payoneer Team and own the processes of customer onboarding, growth and retention. This role will be a great fit if you have a background in Customer Success, Key Account Management or Business Development. Preferable location of the candidate is Ukraine,...

We are looking for a new Customer Success Manager to join the French team of October based in Paris. Why work at October? October ( www.october.eu ) is a leading European data-driven FinTech company. Our mission is to finance businesses better. We change the way SMEs finance themselves, reduce their dependency on banks and deliver faster and better value than traditional players. We are passionate about making SMEs grow and have provided hundreds of millions of euros to thousands of European companies. With October Connect , October is now bringing its digital lending expertise to financial institutions to better monitor their portfolio performance and enrich their risk analysis. Our team currently consists of 130+ people in Paris, Madrid, Milan, Amsterdam and Munich. At October we believe that a great culture is fundamental to our success, and therefore we put a strong emphasis on our company values . What you will be doing as Customer Success Manager ? Your Main Tasks...

About Currencycloud Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are an open & collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimising churn. *This role initially is a Maternity cover The Details......

Job Title: Customer Success Manager Location: Cardiff/London/Remote What we are looking for: We are looking for a Customer Success Manager to be part of our Customer Success team sitting within the wider Operations function. You will be a key member of our talented, ambitious and commercial team; responsible for retaining and expanding customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be delivering various tactical management and work requirements that are needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. In this dynamic role, you will be supporting Sonovate’s ambition to grow globally. Key Responsibilities: Be the primary point of contact between Sonovate and a portfolio of customers of high value and varying complexity by working with all other relevant team members...

At Kantox we are looking for a Customer Success Manager who will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with Kantox and providing them with an amazing customer experience. The role sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. Liaising with senior stakeholders such as CFOs, you will develop a deep understanding of our international corporate clients' business, lead quarterly account reviews and own KPIs like product usage, contract renewals and customer satisfaction. In addition you support them with day to day queries about their hedging programmes and take proactive ownership to optimise their usage of our solution, often working with colleagues from different departments within Kantox. About the team You will be working with an...

Fireblocks is an easy-to-use, enterprise-grade platform for financial institutions that need to streamline digital asset operations - without sacrificing on security. When it comes to cryptocurrencies, both storing and transferring can be cumbersome due to the fact that one wrong move means money could be lost forever. Fireblocks uses state-of-the-art technology in order for customers to have one platform for their team to securely store and transfer digital assets across all their exchanges, wallets, counterparties, etc. As a Scale Customer Success Manager in Fireblocks you will work with customers in 1: Many engagements programs to impact target customer groups. Build processes and manage the life-cycle of 70% of Fireblocks customers. You will build great relationships, demonstrate the product, educate customers, represent the customer interest by managing feature requests with product management, and prioritize support cases. You will have the opportunity to learn the ins...

Office: London Nium is a next-generation financial services platform  that enables companies around the world to unlock new revenue opportunities and improve cash flow economics. Nium is a leader in its geographical and payment service breadth, owning licenses in the world's largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks. Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world. Where do you come into the picture? Our Senior Customer Success...

At Kantox we are looking for a Customer Success Manager who will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with Kantox and providing them with an amazing customer experience. The role sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. Liaising with senior stakeholders such as CFOs, you will develop a deep understanding of our international corporate clients' business, lead quarterly account reviews and own KPIs like product usage, contract renewals and customer satisfaction. In addition you support them with day to day queries about their hedging programmes and take proactive ownership to optimise their usage of our solution, often working with colleagues from different departments within Kantox. About the team You will be working with an...

Office: London Nium is a next-generation financial services platform  that enables companies around the world to unlock new revenue opportunities and improve cash flow economics. Nium is a leader in its geographical and payment service breadth, owning licenses in the world's largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks. Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world. Where do you come into the picture? Our Customer Success...

PayXpert is one of the most prominent Fintech companies in the payments sector. The firm offers innovative payment processing solutions, and currently services 650+ clients, including global brands. With a wide range of payment processing services with a focus on revenue optimization, BI and anti-fraud; as well as alternative payments such as WeChat and Alipay, PayXpert leads the way in payment innovation! We are a global, intergenerational thinkers and innovators from diverse disciplines and backgrounds who have come together to pursue one vision : To create an ecosystem where the payment process facilitates an inclusive commerce experience Our footprint is last technology applied to payment world & human care, that is why our employees are our assets and we are looking for passionate people with the same view. The role As part of the Operations Department, you handle the overall relationship with your customers' portfolio. You work with...

PayXpert is one of the most prominent Fintech companies in the payments sector. The firm offers innovative payment processing solutions, and currently services 650+ clients, including global brands. With a wide range of payment processing services with a focus on revenue optimization, BI and anti-fraud; as well as alternative payments such as WeChat and Alipay, PayXpert leads the way in payment innovation! We are a global, intergenerational thinkers and innovators from diverse disciplines and backgrounds who have come together to pursue one vision : To create an ecosystem where the payment process facilitates an inclusive commerce experience Our footprint is last technology applied to payment world & human care, that is why our employees are our assets and we are looking for passionate people with the same view. The role As part of the Operations Department, you handle the overall relationship with your customers' portfolio. You work with...

About Currencycloud Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are an open & collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. Our Account Managers are paramount to driving the Currencycloud revenue engine strategy and are responsible for the development of strong commercial relationships. They own the commercial relationships throughout the customer lifecycle and drive sustainable revenue growth across a portfolio of clients to help meet and exceed revenue targets of our dynamic and scaling SaaS-focussed business. YOU will be responsible for up-sell, cross-sell and renewal activity across a portfolio of clients; partnering up with Customer Success Managers to develop account...

Job Title: Head of Customer Success Location: Cardiff/London/Hybrid What are we looking for? We are looking for a Head of Customer Success to lead this strong and commercial team of Customer Success Managers, bring our vision to life and support our ambition to grow globally. You will be responsible for managing how the team retain and expand customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be responsible for managing the work requirements needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. A core strategic and tactical focus for Sonovate is the growth and retention of our existing customers. This is where a considerable portion, c.85%, of the revenue generation for Sonovate sits. Customer Success is not just a function but a philosophy that we are striving to live by as an...

Paysend is a UK-based FinTech company that has over 7 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade, Serbia....

Leanpay (www.leanpay.com) is a 4-year old scale-up Fintech with a presence in two markets and expanding to two more, Romania and Hungary, fulfilling a mission to enable consumers to pay for any product or service in instalments in any shop and in any channel in just a few clicks – with immediate response, no worries about paperwork, no waiting or separate trips to the bank, and no need for credit card or other financial product onboarding. LEANPAY I.F.N. S.A. (Leanpay Romania) is a non-banking financial institution (IFN), licensed by the National Bank of Romania, with our headquarter in Bucharest, Costache Negri 1-5 street, Opera Center, 4th floor. Digital Point-of-sale Finance (“dPOSF”) and Buy Now Pay Later (“BNPL”) are the hottest trends in Fintech and Leanpay is working hard to be at the forefront of that trend in Central and Southeastern Europe. Our team of experienced professionals from retail, banking and financial software development allows us to create solutions that...

Are you a JavaScript Developer who is looking to work at a leading FTSE 250 fintech. We are experiencing rapid growth and undergoing transformation and we need you to join our squad. Our tech culture is focused on autonomy, automation and continuous delivery. At CMC we are powered by our people! Does this sound like you? What you will be working on: You will join our multi-skilled teamworking on our feature rich JavaScript trading platform Helping to deliver our transformation programme: including re-work and/or replacement of existing application features, and the migration of these items into the cloud (AWS) Contributing to our existing suite of features, adding new functionality where required You will champion best-in-class techniques and technologies for creating and operating web-based applications? You will help instill testing and continuous delivery mindset in the team and wider organization Working directly with a number of product owners and other teams on a...