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363 customer success manager jobs

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Full time  (363)
Markets.com
09/01/2023
Full time
Product Manager
Markets.com Tel Aviv, Israel
Markets.com is looking for an experienced Product Manager to join our growing product team with a great business understanding and solid product skills. As a Product Manager, you will take full ownership of our Onboarding process and the creation of a customer journey from acquisition to activation. You'll be responsible for the development and optimization of the Onboarding flow, identifying gaps in the customer experience, assessing customer flows, analyzing Data, Conducting user research and A/B testing and identifying opportunities for improvement and growth. It’s truly a unique opportunity to lead and influence one of the most strategic domains of the company product. Essential functions & responsibilities ● Own and manage an end-to-end product development of your domain, from inception through planning and execution to live launch, post-launch tracking, and ongoing optimizations. ● Build and maintain a product roadmap that contributes to...
Seedrs
10/01/2023
Full time
Head of Finance
Seedrs London, United Kingdom
Who we are Seedrs is the leading equity crowdfunding platform and the most active funder of private companies in the UK, with £2.3B invested into campaigns and more than 1850 deals funded. We allow all types of investors to invest as little or as much as they like in businesses they believe in and share in their success. We allow ambitious businesses in all sectors to raise capital and build community through an efficient, online process. Seedrs’ HQ is in London, with multiple teams based across Europe. Republic, a U.S. based firm, has recently acquired Seedrs in a mission to create the first global private investing platform. Republic operates several distinct business lines including a retail investment platform, a private capital division, and a blockchain advisory practice. The Republic ecosystem has deployed over $1.5 billion in investments, has supported over 600 companies, and comprises over 2M community members across 150 countries. Now, being...
CMC Markets
09/01/2023
Full time
Senior Full Stack Developer
CMC Markets London, United Kingdom
We have had an exciting opportunity come up for an experienced Full Stack Developer to join our team in London. This is a new role generated by growth and will work our new CMC Invest platform. What is CMC Invest? CMC Invest is a greenfield retail investment app created by product designers and engineers in-house at CMC. It has launched in its first incarnation to a small number of customers, but this is just the beginning. As our product evolves we aim to empower every customer to achieve financial wellness. Why do we need Full Stack Developers? Our application is made up of frontends, backends and infrastructure. We believe that if we have engineers who are capable of working on all three then the end result is a much more cohesive application that is easier to evolve and maintain over time. We encourage all of our developers to get involved in all aspects even if they've only ever worked on one of them in the past. We don't want to put people into boxes and...
INFINOX Global
04/01/2023
Full time
Senior Business Intelligence Analyst
INFINOX Global London, United Kingdom
Who are INFINOX and IX Social? INFINOX is a major provider of online foreign exchange (Forex) trading services, offering margin FX and commodities trading to individuals and institutional clients worldwide. The Global Headquarters are based in Bank, London. IX Social is the copy trading app of INFINOX. Role & Responsibilities: o The Senior Business Intelligence Analyst will be supporting the cloud-based platform that drives accurate reporting and dashboarding across the business. o Working cross-functionally with developers, data scientists, data engineers, business analysts, IT, and Senior Management. o Drive business advancement through meaningful reports and visualizations presented to business users. o Design and model datasets with Power BI desktop based on measure and dimension requested by customer and dashboard needs. o Create rich Power BI visualization DAX queries and work with Power Query for data integration and transformation...
Payoneer
27/01/2023
Full time
Customer Success Manager
Payoneer Warsaw, Poland
A universe of opportunities, open to you. Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others. What's the job? We are looking for a highly-talented Customer Success Manager to join our fast growing Payoneer Team and own the processes of customer onboarding, growth and retention. This role will be a great fit if you have a background in Customer Success, Key Account Management or Business Development. Preferable location of the candidate is Ukraine,...
October
18/01/2023
Full time
Customer Success Manager
October Paris, France
We are looking for a new Customer Success Manager to join the French team of October based in Paris. Why work at October? October ( www.october.eu ) is a leading European data-driven FinTech company. Our mission is to finance businesses better. We change the way SMEs finance themselves, reduce their dependency on banks and deliver faster and better value than traditional players. We are passionate about making SMEs grow and have provided hundreds of millions of euros to thousands of European companies. With October Connect , October is now bringing its digital lending expertise to financial institutions to better monitor their portfolio performance and enrich their risk analysis. Our team currently consists of 130+ people in Paris, Madrid, Milan, Amsterdam and Munich. At October we believe that a great culture is fundamental to our success, and therefore we put a strong emphasis on our company values . What you will be doing as Customer Success Manager ? Your Main Tasks...
Currencycloud
06/01/2023
Full time
Customer Success Manager (Fintech)
Currencycloud Singapore, Singapore
About Currencycloud Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are an open & collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimising churn. *This role initially is a Maternity cover The Details......
Sonovate
23/12/2022
Full time
Customer Success Manager
Sonovate Cardiff, Wales, United Kingdom
Job Title: Customer Success Manager Location: Cardiff/London/Remote What we are looking for: We are looking for a Customer Success Manager to be part of our Customer Success team sitting within the wider Operations function. You will be a key member of our talented, ambitious and commercial team; responsible for retaining and expanding customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be delivering various tactical management and work requirements that are needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. In this dynamic role, you will be supporting Sonovate’s ambition to grow globally. Key Responsibilities: Be the primary point of contact between Sonovate and a portfolio of customers of high value and varying complexity by working with all other relevant team members...
Kantox
23/12/2022
Full time
Customer Success Manager with Spanish
Kantox Barcelona, Spain
At Kantox we are looking for a Customer Success Manager who will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with Kantox and providing them with an amazing customer experience. The role sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. Liaising with senior stakeholders such as CFOs, you will develop a deep understanding of our international corporate clients' business, lead quarterly account reviews and own KPIs like product usage, contract renewals and customer satisfaction. In addition you support them with day to day queries about their hedging programmes and take proactive ownership to optimise their usage of our solution, often working with colleagues from different departments within Kantox. About the team You will be working with an...
Fireblocks
21/12/2022
Full time
Scale Customer Success Manager
Fireblocks Tel Aviv, Israel
Fireblocks is an easy-to-use, enterprise-grade platform for financial institutions that need to streamline digital asset operations - without sacrificing on security. When it comes to cryptocurrencies, both storing and transferring can be cumbersome due to the fact that one wrong move means money could be lost forever. Fireblocks uses state-of-the-art technology in order for customers to have one platform for their team to securely store and transfer digital assets across all their exchanges, wallets, counterparties, etc. As a Scale Customer Success Manager in Fireblocks you will work with customers in 1: Many engagements programs to impact target customer groups. Build processes and manage the life-cycle of 70% of Fireblocks customers. You will build great relationships, demonstrate the product, educate customers, represent the customer interest by managing feature requests with product management, and prioritize support cases. You will have the opportunity to learn the ins...
NIUM
16/12/2022
Full time
Senior Customer Success Manager
NIUM London, United Kingdom
Office: London Nium is a next-generation financial services platform  that enables companies around the world to unlock new revenue opportunities and improve cash flow economics. Nium is a leader in its geographical and payment service breadth, owning licenses in the world's largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks. Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world. Where do you come into the picture? Our Senior Customer Success...
Kantox
01/12/2022
Full time
Customer Success Manager with French
Kantox Barcelona, Spain
At Kantox we are looking for a Customer Success Manager who will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with Kantox and providing them with an amazing customer experience. The role sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. Liaising with senior stakeholders such as CFOs, you will develop a deep understanding of our international corporate clients' business, lead quarterly account reviews and own KPIs like product usage, contract renewals and customer satisfaction. In addition you support them with day to day queries about their hedging programmes and take proactive ownership to optimise their usage of our solution, often working with colleagues from different departments within Kantox. About the team You will be working with an...
NIUM
01/12/2022
Full time
Customer Success Manager
NIUM London, United Kingdom
Office: London Nium is a next-generation financial services platform  that enables companies around the world to unlock new revenue opportunities and improve cash flow economics. Nium is a leader in its geographical and payment service breadth, owning licenses in the world's largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks. Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world. Where do you come into the picture? Our Customer Success...
PayXpert
21/12/2022
Full time
KYC Account Manager
PayXpert Barcelona, Spain
PayXpert is one of the most prominent Fintech companies in the payments sector. The firm offers innovative payment processing solutions, and currently services 650+ clients, including global brands. With a wide range of payment processing services with a focus on revenue optimization, BI and anti-fraud; as well as alternative payments such as WeChat and Alipay, PayXpert leads the way in payment innovation! We are a global, intergenerational thinkers and innovators from diverse disciplines and backgrounds who have come together to pursue one vision : To create an ecosystem where the payment process facilitates an inclusive commerce experience Our footprint is last technology applied to payment world & human care, that is why our employees are our assets and we are looking for passionate people with the same view. The role As part of the Operations Department, you handle the overall relationship with your customers' portfolio. You work with...
PayXpert
06/12/2022
Full time
KYC Account Manager with French
PayXpert Barcelona, Spain
PayXpert is one of the most prominent Fintech companies in the payments sector. The firm offers innovative payment processing solutions, and currently services 650+ clients, including global brands. With a wide range of payment processing services with a focus on revenue optimization, BI and anti-fraud; as well as alternative payments such as WeChat and Alipay, PayXpert leads the way in payment innovation! We are a global, intergenerational thinkers and innovators from diverse disciplines and backgrounds who have come together to pursue one vision : To create an ecosystem where the payment process facilitates an inclusive commerce experience Our footprint is last technology applied to payment world & human care, that is why our employees are our assets and we are looking for passionate people with the same view. The role As part of the Operations Department, you handle the overall relationship with your customers' portfolio. You work with...
Currencycloud
16/12/2022
Full time
Account Manager
Currencycloud Sydney, Australia
About Currencycloud Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are an open & collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. Our Account Managers are paramount to driving the Currencycloud revenue engine strategy and are responsible for the development of strong commercial relationships. They own the commercial relationships throughout the customer lifecycle and drive sustainable revenue growth across a portfolio of clients to help meet and exceed revenue targets of our dynamic and scaling SaaS-focussed business. YOU will be responsible for up-sell, cross-sell and renewal activity across a portfolio of clients; partnering up with Customer Success Managers to develop account...
Sonovate
23/12/2022
Full time
Head of Customer Success
Sonovate London, United Kingdom
Job Title: Head of Customer Success Location: Cardiff/London/Hybrid What are we looking for? We are looking for a Head of Customer Success to lead this strong and commercial team of Customer Success Managers, bring our vision to life and support our ambition to grow globally. You will be responsible for managing how the team retain and expand customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be responsible for managing the work requirements needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. A core strategic and tactical focus for Sonovate is the growth and retention of our existing customers. This is where a considerable portion, c.85%, of the revenue generation for Sonovate sits. Customer Success is not just a function but a philosophy that we are striving to live by as an...
Paysend
30/01/2023
Full time
Information Technology Operations Manager
Paysend Belgrade, Serbia
Paysend is a UK-based FinTech company that has over 7 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade, Serbia....
LeanPay
30/01/2023
Full time
Business Development Manager
LeanPay Bucharest, Romania
Leanpay (www.leanpay.com) is a 4-year old scale-up Fintech with a presence in two markets and expanding to two more, Romania and Hungary, fulfilling a mission to enable consumers to pay for any product or service in instalments in any shop and in any channel in just a few clicks – with immediate response, no worries about paperwork, no waiting or separate trips to the bank, and no need for credit card or other financial product onboarding. LEANPAY I.F.N. S.A. (Leanpay Romania) is a non-banking financial institution (IFN), licensed by the National Bank of Romania, with our headquarter in Bucharest, Costache Negri 1-5 street, Opera Center, 4th floor. Digital Point-of-sale Finance (“dPOSF”) and Buy Now Pay Later (“BNPL”) are the hottest trends in Fintech and Leanpay is working hard to be at the forefront of that trend in Central and Southeastern Europe. Our team of experienced professionals from retail, banking and financial software development allows us to create solutions that...
CMC Markets
30/01/2023
Full time
Senior Frontend Developer
CMC Markets London, United Kingdom
Are you a JavaScript Developer who is looking to work at a leading FTSE 250 fintech. We are experiencing rapid growth and undergoing transformation and we need you to join our squad. Our tech culture is focused on autonomy, automation and continuous delivery. At CMC we are powered by our people! Does this sound like you? What you will be working on: You will join our multi-skilled teamworking on our feature rich JavaScript trading platform Helping to deliver our transformation programme: including re-work and/or replacement of existing application features, and the migration of these items into the cloud (AWS) Contributing to our existing suite of features, adding new functionality where required You will champion best-in-class techniques and technologies for creating and operating web-based applications? You will help instill testing and continuous delivery mindset in the team and wider organization Working directly with a number of product owners and other teams on a...
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