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18/09/2023
Full time
Trading Operations Manager
Devexperts Sofia, Bulgaria
As an Operations & Client Services Specialist, you will be the backbone of our OTC platform, ensuring brokers' seamless and effective utilization of our technology. You'll be the go-to expert for broker support, proactive training, problem resolution, and system enhancement. Your dedication to client success and satisfaction will contribute to refining the user experience and advancing the functionality of our platform. Key Responsibilities: Broker Support: Serve as a responsive and knowledgeable point of contact for dealing and operational users of the Devexperts OTC platform, promptly addressing questions, concerns, and queries. Problem Resolution: Diagnose and resolve technical issues, liaise with internal tech teams and effectively communicate solutions to clients, ensuring minimal disruption to their operations. Escalation Handling: Manage and escalate complex issues to appropriate internal teams, ensuring timely follow-up and resolution. Client...
30/08/2023
Full time
Senior Brokerage Officer
Eightcap Limassol, Cyprus
About Us: Eightcap is a leading fintech company dedicated to o provide exceptional financial services to our clients. This fundamental principle remains at the core of everything we do at Eightcap and is pivotal to our success. We are currently looking for a highly skilled and motivated Senior Brokerage Officer to join our dynamic team. Responsibilities: Manage and oversee the daily operations of the brokerage. Administer and monitor the Trading platforms and Bridges. Implement risk management strategies and ensure compliance with relevant regulations. Analyze financial data and provide timely reports to management. Collaborate with other departments to ensure smooth operations and customer satisfaction. Requirements: Minimum of 3 years experience in a dealing room or brokerage. Excellent knowledge of MT4/5 Admin and Manager. Excellent knowledge of Microsoft Excel. Good knowledge of One Zero Bridge. Passed the Advanced exam from...
01/09/2023
Full time
Senior Data Scientist
SumUp Berlin, Germany
SumUp is a digital ecosystem dedicated to local entrepreneurs. Our range of solutions answers all our merchants' challenges; from reservations, through click and collect, deliveries and digital payment, to the management of their business thanks to intuitive and comprehensive financial analytics. Within the Global Operations organisation, our mission is to build the best customer experience in the fintech industry by delivering an effortless customer experience to all our merchants. We seek a skilled and passionate Senior Data Scientist to join our talented data team and contribute to the automation and efficiency of our Global Customer Support. As a Data Scientist at SumUp, you will be responsible for building and optimising ML models and algorithms and measuring the impact of the data products. Your expertise in machine learning, deep learning, and data analysis will be crucial in driving the success of our automation efforts. You will work closely with cross-functional teams,...
24/08/2023
Full time
Software Engineering Team Lead
Plus500 Haifa, Israel
DESCRIPTION Plus500 is a world-leading online trading platform with hundreds of thousands of active users placing millions of trades a month. It is our mission to disrupt the age-old trade markets by building digital technologies that make trading around the world accessible, efficient, and joyful. About the Job We are looking for a team lead who brings both managerial and technical skills to lead our team within our core trading group. Your primary focus is your team and the people in it, and we expect you to build a great team with high performing culture and values. The key responsibility for this role is to lead a strong team of ±10 cross-functional engineers, focusing on the membership domains. Membership domain focuses on creating, managing, and verifying the digital entity of a customer - ranging from Registration, Authentication, Bot-Stopping, Customers Management, and more. What you’ll do Continuously inspire and...
04/09/2023
Full time
Customer Success Manager
Unlimit Limassol, Cyprus
Duties and Responsibilities: Handling effectively the incoming leads, demonstrating technical selling skills and products knowledge, delivering effective presentations to potential and existing merchants Relationship Management: establishing productive, professional relationships with merchants and leverage those relationships to drive the best possible merchant experience Commercial/Portfolio Growth: By focusing on meeting merchant needs, achieve strategic and financial targets for assigned merchant accounts Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicate these to relevant functions Requirements: Minimum 3 years of experience in key account management, customer support, sales or business development in payments / card acquiring industry University degree or equivalent in Economics, Business Administration or relevant field of study Exceptional interpersonal skills and the ability...
29/08/2023
Full time
Customer Success Manager (UFXB)
Currencycloud London, United Kingdom
About Currencycloud In 2021 Currencycloud was acquired by Visa; we are somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are open & collaborative, living and breathing our company values: Be Human, Better Together and Own it. Our Customer Success Managers provide a key role in ensuring success for our customer base acting as a bridge between Currenycloud and their customers. The CSM’s ensure the client gets the most value from the relationship by providing training, guidance, and support throughout the customer's lifecycle. This role is a fantastic opportunity to join a growing team within a company that has great values and a bright future. The Details... Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and...
29/08/2023
Full time
Customer Success Manager
Currencycloud London, United Kingdom
The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. Job Scope Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales and Solutions Identify/track adoption and growth opportunities within existing clients Organise monthly/quarterly reviews with customers to minimise friction and churn risk Work with Account Managers to identify upsell and renewal...
08/08/2023
Full time
Customer Success Manager
Coincover London, United Kingdom
Discover a rewarding opportunity with Coincover! We are actively seeking a Customer Success Manager who embodies strategic thinking, resourcefulness, and strong drive. In this role, you will foster lasting relationships with our customers and partners, making a significant impact from day one. As a primary business advisor, you'll guide customers through every stage of activation, serving as the voice of our product and the ambassador of our brand. Building trust and being a strategic partner will be key to achieving win-win outcomes and showcasing our value proposition effectively. The ideal person for this role thrives in an entrepreneurial environment, excels through self-motivation, and possesses a keen business acumen. If you're ready to join a fast-paced, growing start-up and play a pivotal role in shaping its future, we encourage you to apply now and make a real difference. Responsibilities – I want to and can do that! Oversee a portfolio of clients, creating strong...
07/08/2023
Full time
Customer Success Manager
Currencycloud London, United Kingdom
The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. Job Scope Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales and Solutions Identify/track adoption and growth opportunities within existing clients Organise monthly/quarterly reviews with customers to minimise friction and churn risk Work with Account Managers to identify upsell and renewal...
18/08/2023
Full time
Key Merchant Success Manager
Viva Wallet Copenhagen, Denmark
Description Key Customer Success Manager - Strategic Accounts/Partners Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager Viva Wallet is one of the most innovative and fastest growing payments acquiring technology companies in Europe and we are hiring a Key Merchant Success Manager to help build our Key Customer implementation function to cover Denmark, Sweden, Norway and Finland and manage the implementation / delivery of Viva Wallet payments technology with some of our most important customers. Why should I apply? Apply your knowledge to help build the Key Merchant Success function. High growth opportunity to further boost your career with potential to lead a team on a regional basis. Your successes, hard work and achievements will be recognized and rewarded. About Us: Viva Wallet was founded in 2010 and have become the leading European cloud-based neobank, delivering the future of payments, now. With...
10/08/2023
Full time
Technical Account Manager
Viva Wallet Oslo, Norway
Description Technical Account Manager Also known as: Technical Support Analyst / Customer Success Manager Are you looking for a career opportunity implementing industry leading eCommerce payments solutions with some of Europe’s largest eCommerce organisations? Why should I apply: Work with the latest technology within eCommerce payments solutions. Further develop your commercial acumen, customer interaction and project management skills. Benefit from career development opportunities with a fast-growing technology led organisation. About Viva Wallet: Viva Wallet is a leading European cloud-based Neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest...
22/09/2023
Full time
Country Manager Sweden
Qred Stockholm, Sweden
Dedicated to powering entrepreneurs, Qred is a profitable, high-growth fintech scale-up that has recently received a Swedish bank licence. Ranked by Financial Times as one the fastest growing companies in the EU for four consecutive years, we are a well-capitalised, founder-led company, characterised by efficient decisions and a flat organisation. With our team of more than 200 Qredsters covering 6 EU markets, we are now looking for a Country Manager to help lead the next chapter in our growth journey as a bank. In this context, Qred and our Swedish customer team are in an exciting phase of our company’s journey characterised by best-in-class customer service, smart product development and modern use of cutting-edge technology. Now, our Country Manager Sweden for the past 3 years has accepted a senior role in our Customer Success department, opening up this position for a new star to lead Team Sweden. What You’ll Do At Qred You'll report to one of Qred’s co-founders, the...
22/09/2023
Full time
Account Manager
SquaredFinancial Limassol, Cyprus
Squared Financial is seeking experienced Account Managers to join our Sales Team at our head office in Limassol, Cyprus. The ideal candidate should be able to appropriately identify the needs of both new and current clients in order to assist clients in their success using our products. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and support our clients Squared Financial is one of the leading financial institutions specializing in Forex/CFDs trading. We create a friendly & supportive business environment, with solid foundations, genuine guidance and ample opportunity. Where everyone is respected and treated fairly, where decision making is based on goals and plans and where both teamwork and initiative are greatly appreciated and rewarded. Job Responsibilities Promote the Company’s products and services mainly by phone, email, and social networks Train the...
22/09/2023
Full time
Client Success Manager - FinTech Solutions
MoneyMatch Kuala Lumpur, Malaysia
The Role The Clients Success Manager will be responsible for all customer servicing, communication, client engagement and account utilization activities for our various FinTech products. This role is an essential role within our Operations Division and successful execution is essential for the business development and growth of MoneyMatch across all products in an effective and efficient manner. The Associate will work very closely with various divisions within MoneyMatch such as the Marketing, Engineering and the Operations team as well as Senior Management. The Associate will be responsible in crafting out various client engagement / communications strategies that includes automating our customer communication channels (to increase productivity and drive higher account utilization), improving / implementing existing efforts to incorporate omnichannel customer service platforms and so on. Primary Responsibilities: Primary responsibility is to manage and handle all customer...
21/09/2023
Full time
Back Office Analyst
Darwinex Madrid, Spain
Who are we? Darwinex is a Peer-2-Peer (P2P) Asset Manager and FCA (UK) regulated broker with the commitment to provide the latest innovative trading technology connecting traders and investors. We help talented traders develop their skills, build a verifiable track record and tap meaningful 3rd party capital. Trader strategies list on our DARWIN Exchange, to give traders regulatory cover and attract 3rd-party capital in exchange for success fees on investor profits. What you will find Great culture We have been recently recognized by Great Place to Work® ( https://greatplacetowork.es/darwinex/ )as a great company to work for, where our team is one of the best assets we have. We feel really proud of this and as a company, we continuously seek people who add value to our team which we consider is the unique way of offering a great service to our customers. We’d love it for you to join. Crucial mission & big challenge You'll get the opportunity to be part of a...
21/09/2023
Full time
Senior Product Manager - Pricing
TransferGo Warsaw, Poland
TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We’re striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 320 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service. We’ve come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they’re better placed to make life easier for our customers around the world — 5 million of them, and counting. As a Senior Pricing Product Manager reporting to our Director of Product Growth, you will be responsible for evolving and improving one of our key areas in TransferGo - product pricing. This entails the translation of product value into quantitative terms....
21/09/2023
Full time
Implementation Manager
FourthLine Amsterdam, Netherlands
About the role We’re looking for an Implementation Manager for our Delivery team. You will be responsible for managing project implementations and technical account management for our customers. Your primary focus will be to take ownership of some of Fourthline’s most important customers, ensure timely delivery of integrated products and exceptional technical support. You have excellent verbal and written communication skills and have a strong background in project management. In addition, you will dedicate a portion of your time to process/project improvements and coaching your fellow team members. What you'll do As an Implementation Manager, you’re… Willing to get your hands on new and already on-going implementation projects and technical support for some of our most important customers. Coach, provide guidance and support other team members to ensure successful project deliveries and customer satisfaction. Collaborate with the team to navigate complex projects and...
20/09/2023
Full time
Lead Product Manager - SME
TransferGo Kaunas, Lithuania
TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We’re striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 320 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service. We’ve come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they’re better placed to make life easier for our customers around the world — 5 million of them, and counting. As a Lead SME Product Manager reporting to one of our Directors of Product, you will be responsible for evolving and improving one of our key growth areas at TransferGo - our SME (Small-Medium size enterprise) business. You will work closely with...
20/09/2023
Full time
Sales Executive
Sandstone Technology London, United Kingdom
Sandstone Technology is a leading provider of loan origination, internet banking and mobile banking solutions to financial institutions globally. Headquartered in Sydney, New South Wales and with offices in Melbourne, Manila in the Philippines and Leeds in the UK, Sandstone is delivering world's best practice strategic banking solutions to financial institutions globally. The Role The ideal candidate will be responsible for the development of new business and increased revenue opportunities across your assigned accounts and to look for opportunities outside of your account allocation. Reporting directly to the Head of Business Development UK you will work closely with the Marketing Manager UK, the UK sales team, Heads of Product and Technology, and the executive leadership team (ELT) to define and clearly articulate the overall sales objectives for your accounts and help the business achieve the associated success metrics accordingly. The overall goal is to maximise the...
20/09/2023
Full time
Sales Manager
Provenir Sydney, Australia
Who We Are Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you! What You’ll Do As a Sales Manager you will be a part of our growing Sales team in the ANZ region. You will become a part of our continued success and drive revenue growth as well as be responsible for all aspects of the Sales process including lead qualification, discovery calls, proposal preparation all the way through to contract negotiation and deal closing....