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16/09/2022
Full time
EMEA Fintech Solutions Consultant
Trading Central London, United Kingdom
EMEA Fintech Solutions Consultant Sales Solutions Team Who are we? If you know someone who runs their own stock portfolio, then there's a good chance that they use our insightful investing analysis to help make their decisions! We have been successfully supporting investment decisions through innovation since 1999. Our award-winning fintech products, trusted by 300 of the world's leading brands and 100 million end users, combine Patented Software, Artificial Intelligence and Human Expertise. With offices in New York, London, Paris, Hong Kong, Shanghai, Cyprus, Sydney and Ottawa, we are truly a global team with an entrepreneurial startup company culture. Here at Trading Central, you get the opportunity to become familiar with the entire team and to see your projects through from concept to completion. We’re proud to create a friendly, social and intellectually challenging environment focused on building collaborative teams and personal career growth. We...
13/09/2022
Full time
EMEA Senior Sales Solutions Representative
Trading Central London, United Kingdom
EMEA Senior Sales Consultant Sales Solutions Team Who are we? Fintech is an exciting space! Join us at Trading Central as we transform the investing experience for millions of retail investors. If you know someone who runs their own stock portfolio, then there's a good chance that they use our insightful investing analysis to help make their decisions! We have been successfully supporting investment decisions through innovation since 1999 . Our award-winning fintech products are embedded in the websites and mobile apps of 300+ financial brands worldwide with a powerful combination of patented software, artificial intelligence and human expertise. With offices in New York, London, Paris, Hong Kong, Shanghai, Cyprus, Sydney and Ottawa , we are truly a global team with an entrepreneurial startup company culture . Here at Trading Central, you get the opportunity to become familiar with the entire team and to see your projects through from concept to completion. We’re proud...
01/08/2022
Full time
Head Blockchain Engineering
Sygnum Bank Zurich, Switzerland
Sygnum’s diverse and talented team of banking, investment and DLT experts is shaping the development of a trusted digital asset ecosystem. Sygnum is a technology-driven company offering financial services for the digital asset economy. Our vision is to be the partner of choice to securely issue, store, trade and manage digital assets. Working from two of the world's leading financial hubs – Singapore and Switzerland – we want to empower everyone, everywhere to create and have direct access to ownership and value. On our way to fulfill this mission our actions are based on a set of values that not only ensure the highest ethical standards, but also put our clients and partners at the center of everything we do. Tasks Lead a team of highly competent engineers to design, develop and implement key system and application architecture components that support the creation, transfer, and storage of digital assets. Build products that can interface with a...
22/09/2022
Full time
Customer Success Manager
Sonovate Cardiff, Wales, United Kingdom
Job Title: Customer Success Manager Location: Cardiff/London/Remote What we are looking for: We are looking for a Customer Success Manager to be part of our Customer Success team sitting within the wider Operations function. You will be a key member of our talented, ambitious and commercial team; responsible for retaining and expanding customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be delivering various tactical management and work requirements that are needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. In this dynamic role, you will be supporting Sonovate’s ambition to grow globally. Key Responsibilities: Be the primary point of contact between Sonovate and a portfolio of customers of high value and varying complexity by working with all other relevant team members...
21/09/2022
Full time
Customer Success Manager - The Netherlands
SILVERFIN LIMITED Amsterdam, Netherlands
Silverfin Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improves communication with their customers Recognised as an industry leader, we have picked up many accolades, including In 2021 winning Deloitte Belgium’s Technology Fast 50 award for most sustainable growth - an award given to the company with the best percentage growth over the last four years. Our headquarters is in Gent Belgium, from where we have successfully launched activities in BeNeLux and the UK. From these offices, we’re serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues. The Role As a Customer Success Manager, your main responsibility is to expand the...
19/09/2022
Full time
Customer Success Manager - APAC
Fireblocks Singapore, Singapore
About Fireblocks Fireblocks is an easy-to-use, enterprise-grade platform for financial institutions that need to streamline digital asset operations - without making a sacrifice on security. When it comes to cryptocurrencies, both storing and transferring can be cumbersome due to the fact that one wrong move means money could be lost forever. Fireblocks uses state-of-the-art technology that allows customers to have one platform for their team and securely store and transfer digital assets across all their exchanges, wallets, counterparties, etc. About the position As a Customer Success Manager, you will be involved in all aspects of the post-sales activities of new customers. Your daily job scope will include building professional relationships with customers, demonstrating the product, training the customers, and prioritizing support cases. You will work closely with the APAC Customer Success team to present the customers by understanding their use cases and...
13/09/2022
Full time
Customer Success Manager
MANGOPAY Paris, France
MANGOPAY product is highly customizable and the Customer Success team is designed to give clear advice, support our clients in their growth and ensure that they are satisfied with our solution. Reporting directly to the Lead Customer Success FBL based in Paris, this job is an opportunity for you to participate in the growth of the FBL region by providing close account management for existing customers. Your missions : Support clients in their fast growth Manage the follow-up and retention of a portfolio of strategic clients Develop a close and trusting relationship with strategic customers by giving them best practices and make sure our product allows our customers to leverage it to achieve their goals and solves their challenges Define your own strategy for monitoring your portfolio according to the needs and type of clients Follow the customers’ business evolution. Provide business activity review and technical/functional workshops Manage pricing renegotiations...
13/09/2022
Full time
Customer Success Manager - Codabox
Isabel Group Leuven, Flemish Region, Belgium
Your role As Customer Success Manager for Accountants, you will be responsible for the following tasks: Have regular meetings with CodaBox customers in your region (Wallonia and Brussels) Proactively coach our customers during their customer lifecycle of our CodaBox solutions (Coda, Soda, Caro, Voila, Voici, MyCodaBox) Explain the use and benefits of the CodaBox Services to existing customers Inform customers about new or changed features Pro-actively assist customers in activation of our services through MyCodaBox Coach accountants in bringing the value of our solutions to their customers (SMB’s and independents) Proactively look, propose and follow-up elements that can improve and increase the usage of our services at customers, which can result in more revenue over time. Organize and host customer information sessions, or webinars around our solutions, both online as in small physical groups Assist in pre-sales activities, coaching to partners and represent Isabel on...
31/08/2022
Full time
Senior Customer Success Manager
NIUM Singapore, Singapore
Nium is a next-generation financial services platform  that enables companies around the world to unlock new revenue opportunities and improve cash flow economics. Nium is a leader in its geographical and payment service breadth, owning licenses in the world's largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks. Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world. Where do you come into the picture? Our Customer Success Manager is responsible...
29/08/2022
Full time
Customer Success Manager
SILVERFIN LIMITED Amsterdam, Netherlands
Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improves communication with their customers Recognised as an industry leader, we have picked up many accolades, including In 2021 winning Deloitte Belgium’s Technology Fast 50 award for most sustainable growth - an award given to the company with the best percentage growth over the last four years. Our headquarters is in Gent Belgium, from where we have successfully launched activities in BeNeLux and the UK. From these offices, we’re serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues. The Role As a Customer Success Manager, your main responsibility is to expand the relationships with our...
24/08/2022
Full time
Customer Success Manager
Chargebee Amsterdam, Netherlands
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $480 million in capital and is funded by Accel, Sequoia, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model. Summary We are looking for a curious, empathetic, action-oriented, and customer-centric¹ Senior Customer Success Manager who can be a...
24/08/2022
Full time
Customer Success Manager - APAC
Fireblocks Singapore, Singapore
About Fireblocks Fireblocks is an easy-to-use, enterprise-grade platform for financial institutions that need to streamline digital asset operations - without making a sacrifice on security. When it comes to cryptocurrencies, both storing and transferring can be cumbersome due to the fact that one wrong move means money could be lost forever. Fireblocks uses state-of-the-art technology that allows customers to have one platform for their team and securely store and transfer digital assets across all their exchanges, wallets, counterparties, etc. About the position As a Customer Success Manager, you will be involved in all aspects of the post-sales activities of new customers. Your daily job scope will include building professional relationships with customers, demonstrating the product, training the customers, and prioritizing support cases. You will work closely with the APAC Customer Success team to present the customers by understanding their use cases and...
23/08/2022
Full time
Customer Success Manager
Sonovate Cardiff, Wales, United Kingdom
Job Title: Customer Success Manager Location: Cardiff/London/Remote What we are looking for: We are looking for a Customer Success Manager to be part of our Customer Success team sitting within the wider Operations function. You will be a key member of our talented, ambitious and commercial team; responsible for retaining and expanding customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be delivering various tactical management and work requirements that are needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. In this dynamic role, you will be supporting Sonovate’s ambition to grow globally. Key Responsibilities: Be the primary point of contact between Sonovate and a portfolio of customers of high value and varying complexity by working with all other relevant team members...
22/08/2022
Full time
Technical Customer Success Manager
Fireblocks Tel Aviv, Israel
About Fireblocks Fireblocks is an easy-to-use, enterprise-grade platform for financial institutions that need to streamline digital asset operations - without making a sacrifice on security. When it comes to cryptocurrencies, both storing and transferring can be cumbersome due to the fact that one wrong move means money could be lost forever. Fireblocks uses state-of-the-art technology that allows customers to have one platform for their team and securely store and transfer digital assets across all their exchanges, wallets, counterparties, etc. About the position As a Technical Customer Success Manager, you will handle the industry’s most innovative tech companies, building processes and managing the implementation of the most advanced technologies the company has to offer. You will build great relationships, demonstrate the product, educate customers, represent the customer interest by managing feature requests with product management, and prioritize support cases....
22/08/2022
Full time
Customer Success Manager
Serrala Hamburg, Germany
Als globaler B2B FinTech Software Anbieter hilft Serrala Unternehmen, komplexe Finanzprozesse zu automatisieren. Mehr als 700 Mitarbeiter an Standorten in Europa, Nordamerika und Asien sind für Unternehmen aller Branchen tätig - vom Mittelständler bis zum Global Player. Unsere Kunden repräsentieren 25 % von Fortune 500 und 50 % von DAX 30 Unternehmen. Wir wachsen – unsere Ziele sind ehrgeizig, und um sie zu erreichen, brauchen wir Dich. #Hamburg Customer Success Manager - DACH (m/w/d) - Tech Touch 2 Dinge, die die von diesem Job erwarten kannst: 1. Wir machen Customer Success richtig! Bei Serrala ist Customer Success ein zentraler Bestandteil unserer von jedem einzelnen Mitarbeiter mit direktem Kundenkontakt bis hin zu unserem Chief Customer Success Officer. Außerdem ist unser Customer Success Team unabhängig und kann sich wirklich auf die direkte Arbeit mit den Kunden konzentrieren. Sales, Onboarding oder Support decken andere, spezialisierte Teams ab. 2. So eine...
18/08/2022
Full time
Customer Success Manager
October Amsterdam, Netherlands
We zijn op zoek naar een tijdelijke vervanger voor onze Customer Success Manager die met zwangerschapsverlof gaat. We zoeken bijvoorbeeld een werkstudent of iemand anders die in een korte tijd veel ervaring wil opdoen bij een FinTech. Ben jij een gemotiveerde, tech-savvy en vloeiend Nederlands sprekende professional (minimaal C1 niveau) en wil je het team voor een periode van minimaal 4 maanden komen versterken? Dan is dit misschien wel iets voor jou! Waarom werken bij October? October ( www.october.eu ) is een toonaangevend Europees data-gedreven FinTech bedrijf. Onze missie is om bedrijven beter te financieren. Wij veranderen de manier waarop MKB-bedrijven zichzelf financieren en verminderen hun afhankelijkheid van banken. We leveren sneller en brengen meer waarde dan traditionele spelers op de markt. We willen het MKB helpen groeien en hebben al duizenden leningen verstrekt aan Europese bedrijven. Met October Connect brengt October nu zijn expertise op het gebied van...
09/08/2022
Full time
Customer Success Manager - EMEA
Airwallex Vilnius, Lithuania
Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 19 global locations and have raised over US$800 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact. Based out of our newly opened Lithuania office, this role will work closely with other members of the EU and UK commercial team to ensure our global customers are able to make the best use of the Airwallex platform. As an Airwallex Customer Success Manager, your focus will be on identifying opportunities for product utilization and providing the day-to-day support that enables our SMB customers to operate and grow. These customer relationships...
08/08/2022
Full time
Customer Success Manager
Payoneer Tel Aviv, Israel
A universe of opportunities. Open to you. Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others. What You’ll Be Spending Your Time On Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs. Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention,...
28/07/2022
Full time
Customer Success Manager
Sonovate Cardiff, Wales, United Kingdom
Job Title: Customer Success Manager Location: Cardiff/London/Remote What we are looking for: We are looking for a Customer Success Manager to be part of our Customer Success team sitting within the wider Operations function. You will be a key member of our talented, ambitious and commercial team; responsible for retaining and expanding customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be delivering various tactical management and work requirements that are needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. In this dynamic role, you will be supporting Sonovate’s ambition to grow globally. Key Responsibilities: Be the primary point of contact between Sonovate and a portfolio of customers of high value and varying complexity by working with all other relevant team members...
05/09/2022
Full time
Solution Engineer
ChargeAfter New York, NY
About us: ChargeAfter is a market-leading SaaS platform shaping the future of multi-lender “Buy Now Pay Later” financing solutions for modern enterprise. We are creating the next wave of credit at the point of sale: omnichannel, global, personalized, optimized credit from multiple tiered lender sources in real time. ChargeAfter was founded in 2017 to help every consumer access fair and attainable financing options tailored to their unique needs. Our global financing network facilitates and connects B2C and B2B lenders with merchants, creating a global financing network that enables enterprise brands and merchants to offer real-time, low-cost, flexible financing options to their customers regardless of credit profile. ChargeAfter is venture-backed by the leading names in the financial industry including Visa, Mitsubishi Bank (The 4th largest bank globally), BBVA (The 10th largest bank globally), Synchrony Financial (The leading consumer financing and private label credit card...