13 customer support expert jobs in Sofia

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

As an Operations & Client Services Specialist, you will be the backbone of our OTC platform, ensuring brokers' seamless and effective utilization of our technology. You'll be the go-to expert for broker support, proactive training, problem resolution, and system enhancement. Your dedication to client success and satisfaction will contribute to refining the user experience and advancing the functionality of our platform. Key Responsibilities: Broker Support: Serve as a responsive and knowledgeable point of contact for dealing and operational users of the Devexperts OTC platform, promptly addressing questions, concerns, and queries. Problem Resolution: Diagnose and resolve technical issues, liaise with internal tech teams and effectively communicate solutions to clients, ensuring minimal disruption to their operations. Escalation Handling: Manage and escalate complex issues to appropriate internal teams, ensuring timely follow-up and resolution. Client Training:...

The Company You’ll Join Credissimo is a leading European FinTech Group founded in 2007. Our innovative proprietary technology combined with superior customer service enables us to deliver unmatched efficiencies and state-of-the-art consumer finance solutions. We constantly strive to push the technological boundaries to their limits to be at the innovation frontier of the FinTech industry. Our Strategy revolves around simple convenient solutions that enhance the lives of our clients. Our Core Principles: ·       Constant innovation: we constantly challenge the status quo through innovation that creates value and convenience for our customers. ·       Teamwork: our company is our team. Our culture is constantly nurtured by our integrity, loyalty and respect. ·       Service excellence : delivering the best possible service to our customers is the ultimate goal we aim...

In Sofia’s Payments Tribe, our goal is to build a global financial ecosystem while turning transactions into interactions. We started with mPOS 9 years ago and now our portfolio includes invoicing, P2P, debit card, ecommerce and other card not present solutions that are still in the oven. The payout platform is a key part of our proprietary payments processing platform. It is responsible for processing global SumUp payouts for millions of customers. We are currently scaling and re-writing it in Java. You would have the opportunity to participate in the design and development of the new platform towards event-driven microservices architecture. At SumUp our local cross-functional teams are empowered to bring their ideas to life through autonomy and no-blame culture. We believe in building projects around motivated individuals, giving them the environment and support they need, and trusting them to get the job done. What you’ll do Co-design and develop the...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Business Developer - FX Sales - Sofia - Bulgaria Sofia Office We’re looking for Europe’s next generation of salespeople who will be joining us after a record-breaking year. We’re seeking motivated and positive self-starters who want to accelerate their careers and become experts within the Foreign Exchange market. About The Job As a Business Developer, you will be a crucial contributor to the growth of Ebury, responsible for delivering a great experience for new customers. At every step, you’ll be supported by one of our Heads of Desk who have a vested interest in helping you perform and know first-hand what it takes to be successful in the role. Responsibilities Researching and qualifying potential clients to build a...

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! Our boldness, startup mindset, empathy and love for product foster a creative environment for our employees. We value an entrepreneurial spirit and seek to build lasting relationships among our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can help small businesses grow. Overview Are you interested in a career in the ever-evolving payments world? The role of an Onboarding...

Who we are Devexperts is a financial software provider for online brokerage firms, investment companies, and exchanges. Our company implements highly efficient systems to handle complex business activities of numerous international customers. At Devexperts, we develop an entire range of financial solutions: backend components, middle-office software and a huge set of trading tools for Web, Mobile, and Desktop. We are looking for a Software Requirements Analyst to help us make better products for our customers. As a Software Requirements Analyst, you will be working in a team of professionals with huge experience in creating financial software products. We expect the Software Requirements analyst to: analyze customers’ business processes and operations elicit customers’ needs and propose solutions develop functional requirements for software products create various types of specifications for the product: User Stories, SRS, etc. clarify requirements for the needs of...

SumUp is a leading financial multiproduct technology company, operating across 30+ markets on three continents while still expanding globally. SumUp started conquering the world of small merchants with mPOS card acceptance solutions in 2012. Today we offer a comprehensive product portfolio including online store & online payments, bank account, invoicing, gift cards, lending, and more. Currently we are looking for a Senior Product Manager for our Payouts squad . The payout platform is a key part of our proprietary payments processing platform. The main requirements for its performance and also the main challenges for its team are speed, accuracy and consistency. It is responsible for processing global SumUp payouts for millions of customers to achieve fast, cost efficient, accurate and consistent incoming and outgoing payouts to various, but not limited to in-house developed settlement instruments. If you believe in building products around motivated individuals...

What’s the story? We started out in 2014 with a vision to simplify the digital cross-border payments experience for complex markets. Over time, we grew into a European Fintech platform, regulated in over 30 markets and reaching across the EEA. Today we are offering the myPOS solution which is a business-in-a-box concept for card acceptance to nano/micro businesses comprising of an e-money account (myPOS account), card acceptance (omni channel solution) and card issuance. We have clients in every market segment and verticals using our solution. We are a team of more than 500 people across 15 offices Europe-wide and growing. Our vision is to embed world-class financial services into every platform we touch. Our network is powered by our portfolio of licenses, hard-earned by building trust with financial regulators and Card Schemes. This combination of regulatory and tech assets is unique to myPOS and is at the core of our unique value proposition. Where do you come...

In Sofia’s Payments Tribe, our goal is to build a global financial ecosystem while turning transactions into interactions. We started with mPOS 9 years ago and now our portfolio includes invoicing, P2P, debit card, ecommerce and other card not present solutions that are still in the oven. The payout platform is a key part of our proprietary payments processing platform. It is responsible for processing global SumUp payouts for millions of customers. We are currently scaling and re-writing it in Java. You would have the opportunity to participate in the design and development of the new platform towards event-driven microservices architecture. At SumUp our local cross-functional teams are empowered to bring their ideas to life through autonomy and no-blame culture. We believe in building projects around motivated individuals, giving them the environment and support they need, and trusting them to get the job done. What You’ll Do Co-design...