407 customer support expert jobs

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 37 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! You will work within our Customer Support team, with a focus on technical support topics. In this position, you will support our merchants with a variety of technical support-related issues and requests and find solutions for them. You will also work closely with a variety of departments, such as our Customer Support team in Berlin and Sofia. In addition, you will happily support other merchant related queries when needed to - you will truly be part of an international and...

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results focused. You'll find our 350+ team currently across 9 locations and time zones. The Role The Product Manager - Payments is an experienced member of the Product team who will develop, lead and deliver our global product strategy. Pepperstone has a proud history of providing superior digital experiences, winning awards for customer satisfaction amongst our competitors, and cultivating passionate brand loyalty. Responsible for the Payments aspect of Pepperstone's offering, this role has a direct impact on...

As an Operations & Client Services Specialist, you will be the backbone of our OTC platform, ensuring brokers' seamless and effective utilization of our technology. You'll be the go-to expert for broker support, proactive training, problem resolution, and system enhancement. Your dedication to client success and satisfaction will contribute to refining the user experience and advancing the functionality of our platform. Key Responsibilities: Broker Support: Serve as a responsive and knowledgeable point of contact for dealing and operational users of the Devexperts OTC platform, promptly addressing questions, concerns, and queries. Problem Resolution: Diagnose and resolve technical issues, liaise with internal tech teams and effectively communicate solutions to clients, ensuring minimal disruption to their operations. Escalation Handling: Manage and escalate complex issues to appropriate internal teams, ensuring timely follow-up and resolution. Client Training:...

Tink was founded in 2012, and a decade later became part of Visa in 2022. Tink was created with the aim of changing the banking industry for the better. We have built Europe’s most robust open banking platform – with the broadest, deepest connectivity and powerful services that create value out of the financial data. We offer the tools that allow anyone – from big banks and fintechs to startups – to build the future of financial services across Europe. We are now looking for a Senior Sales Manager to drive business development at one of our offices in Frankfurt, Berlin, Munich, Cologne or Linden. Together with the DACH team, you will play a key role in fully establishing Tink as the number one player in Germany and the DACH region. You will be positioned as an expert in Open Banking and the transformation that banks and financial institutions are going through. As a Sales Manager, you will drive our new sales, build our banking and lending client portfolio in the DACH region,...

We are seeking a highly experienced and skilled Senior Dealer to join our team. As a Senior Dealer, you will be responsible for managing trading risks, providing expert market insights and analysis. The ideal candidate has a deep understanding of Forex markets, strong analytical abilities, excellent decision-making skills, and a proven track record in executing successful trades. Responsibilities: -Execute Forex trades efficiently and accurately using the trading platforms and systems provided by the company. Monitor trade confirmations, settlements, and ensure timely and accurate trade execution. -Assess and manage trading risks, including market, credit, and liquidity risks. Implement risk management strategies and adhere to risk limits set by the company. -Conduct in-depth analysis of Forex markets, including technical and fundamental analysis, to identify trading opportunities and make informed trading decisions. -Monitor and analyse market prices, spreads, and...

At CAPEX.com we are changing the way people invest today. Our goal is to simplify trading in one unified app where you can trade stocks, crypto and other verticals into one seamless, distinctive, integrated experience. Our product is a tool innovating tomorrow, today. This vision requires hard work and determination. Our journey began in 2018, and we have grown into a dynamic and diverse global team of 400+ people based in 9+ offices worldwide, Bucharest being the biggest one. We have a start-up DNA and a corporate mindset . We are on an accelerated growth path, we move fast, and are flexible . We have a positive approach to organizational change , making us robust and effective . If you are dynamic , eager to develop and deeply hands-on with your projects, then we are an excellent fit . We actively encourage fast-paced career paths. Every skilled, ambitious, and dedicated employee can be promoted to management roles. Challenge yourself....

Who We Are OKX is a world-leading cryptocurrency trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of coins & futures trading pairs to help traders to optimize their strategy. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop improving our customer experience. At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX...

Location: Alberta, Manitoba or Saskatchewan Company: StoneX Financial (Canada) Inc. Position Purpose: As Risk Management Consultant for StoneX Canada, develop and service Western Canadian farmers (both new accounts as well as current clients) in multiple business categories including Know-Risk Crop Marketing consulting services, futures/options execution utilizing StoneX exchange-traded or OTC accounts, physical and financial hedging strategies, trading of specialty crops within StoneX Cash Brokerage, market intelligence and education. Primary Accountabilities/Responsibilities: Engage in the role of Risk Management Consultant by monitoring client risk exposure, providing marketing guidance and identifying hedging opportunities Build and maintain client base for financial services and hedging with futures/options execution utilizing StoneX exchange-traded or OTC accounts as well as opportunities for hedging with other OTC product types Develop and...

ActivTrades is an international online brokerage firm that offers trading services in various financial markets. Established in 2001, ActivTrades has its headquarters in London, United Kingdom, and is regulated across several jurisdictions such as by the FCA, CSSF, SCB, BACEN & CVM and CMVM. The company offers trading platforms, including the widely used MetaTrader 4 and MetaTrader 5, TradingView and its own ActivTrader which is user-friendly and feature-rich, designed to cater to the needs of traders across various financial markets. The opportunity: We are currently seeking for a dynamic and enthusiastic Portuguese Account Representative - to join our Portuguese subsidiary in Lisbon. The successful candidate must be results-oriented, a proactive professional with a sense of punctuality and high attention to detail. The primary purpose of this position is to provide outstanding sales attention to customers and to expediently respond to customer queries using chat...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) is a Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the...