53 customer support representative jobs

FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Customer Support Representative - Italian Speaker in our Limassol Office. The successful candidate does not necessarily need prior experience but needs to have a can-do attitude, willingness to learn and be a team player. The candidate needs to be Native or near-native Italian and fluent English is essential. Fluency in other languages is viewed favorably. This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment. MAIN DUTIES AND RESPONSIBILITIES Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on...

Job title: Customer Support Representative Department: Customer Support Industry: Financial Services Employment type: Part time (0 hours contract) Salary: Hourly rate (negotiable) Holidays: Pro-rata 23 days annual leave Location: Remote with one mantuary day in the office per month Hours of work: Varies depending on needs of the business. Will include regular weekend work. Start date: ASAP Valutrades is a mid-size forex, commodities and CFD broker which is rapidly growing and has recently been nominated for ‘Best Retail FX Broker 2022.’ With a culture built around a close-knit team it is a fun, flexible and friendly environment to work in which supports modern life. We are committed to providing an inclusive and supportive culture. Valutrades prides itself on being the future of the financial industry.  What will you be doing?  Providing support to clients through emails, phone calls and live chats Onboarding and offboarding of clients (this...

FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Customer Support Representative - English Speaker in our Limassol Office. The successful candidate does not necessarily need prior experience but needs to have a can-do attitude, willingness to learn and be a team player. The candidate needs to be fluent in English. Fluency in other languages is viewed favorably. This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment. MAIN DUTIES AND RESPONSIBILITIES Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on how to use the Company’s website and...

Responsibilities: Assist clients with account opening procedure and deposit Identify the potential clients’ needs/issues and present the Company’s products and services Collaborating with internal departments to facilitate client need fulfilment Address clients’ queries and concerns in an efficient, timely and accurate manner and provide tailor-made solutions Provide technical support to clients in relation to the platform, website and account opening procedure Keeping accurate and organised records pertaining to the clients KYC Provide educational information to potential clients with respect to the financial markets. This will involve inter alia understanding the market, tools and jargon commonly used in the market Requirements: Excellent knowledge of English Language both written and verbal is a must Basic understanding of policies, protocols and guidelines of the Financial Regulator Ability to work under pressure...

FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Customer Support Representative - Italian Speaker in our Limassol Office. The successful candidate does not necessarily need prior experience but needs to have a can-do attitude, willingness to learn and be a team player. The candidate needs to be Native or near-native Italian and fluent English is essential. Fluency in other languages is viewed favorably. This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment. MAIN DUTIES AND RESPONSIBILITIES Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on...

We are looking for German-speaking Client Specialist to join our offices in Limassol . You will – Assist clients with account opening procedure and deposit. Identify the potential clients’ needs/issues and present the Company’s products and services. Collaborating with internal departments to facilitate client need fulfillment. Address clients’ queries and concerns in an efficient, timely and accurate manner and provide tailor-made solutions. Provide technical support to clients in relation to the platform, website and account opening procedure. Keeping accurate and organized records pertaining to the clients KYC. Provide educational information to potential clients with respect to the financial markets. This will involve inter alia understanding the market, tools and jargon commonly used in the market. Requirements: Excellent knowledge of German and English Languages, written and verbal is a must Basic understanding of policies, protocols and guidelines of...

Job title: Customer Support Representative Department: Customer Support Industry: Financial Services Employment type: Part time (0 hours contract) Salary: Hourly rate (negotiable) Holidays: Pro-rata 23 days annual leave Location: Remote with one mantuary day in the office per month Hours of work: Varies depending on needs of the business. Will include regular weekend work. Start date: ASAP Valutrades is a mid-size forex, commodities and CFD broker which is rapidly growing and has recently been nominated for ‘Best Retail FX Broker 2022.’ With a culture built around a close-knit team it is a fun, flexible and friendly environment to work in which supports modern life. We are committed to providing an inclusive and supportive culture. Valutrades prides itself on being the future of the financial industry.  What will you be doing?  Providing support to clients through emails, phone calls and live chats Onboarding and offboarding of clients (this...

The Business Development Representative will work with and in support of the Sales Team providing high quality general sales administration duties. Principal Duties & Responsibilities including but not limited to: Building and maintaining relationships with clients through regular communication and high-touch service Providing exceptional service and support to clients to ensure their satisfaction and activation Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise Analyze data to identify trends and opportunities for improvement in the retail client segment Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition Consistently achieve departmental and individual metrics Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region Present...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: You will join our Technology department and run the production environment by monitoring availability and taking a holistic view of system health. You will improve reliability, quality, and time-to-market of our suite of software solutions. You will also measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve. Additionally, you will focus on providing primary operational support and engineering for multiple large,...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: You will join our Partnership Introducing Broker team in our Technology department. As a Product Owner, you will be involved in building a process of solving uncertainty between the end-users requirements and the development team as well as communicating with the stakeholders about the development plans. You will: Monitor and analyze product metrics. Be responsible for product-validation backlog and product-delivery backlog, for both maintaining and prioritizing. Define product requirements by working closely with the...

Working with and in support of the Sales Team providing high quality general sales administration duties. Principal Duties & Responsibilities including but not limited to: Building and maintaining relationships with clients through regular communication and high-touch service Providing exceptional service and support to clients to ensure their satisfaction and activation Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise Analyze data to identify trends and opportunities for improvement in the retail client segment Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition Consistently achieve departmental and individual metrics Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region Present our trading platform and introduce leads...

The Business Development Representative will work with and in support of the Sales Team providing high quality general sales administration duties. Principal Duties & Responsibilities including but not limited to: Building and maintaining relationships with clients through regular communication and high-touch service Providing exceptional service and support to clients to ensure their satisfaction and activation Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise Analyze data to identify trends and opportunities for improvement in the retail client segment Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition Consistently achieve departmental and individual metrics Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTech's to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Client Services Executive - Mass Payments Mass Payments Solutions is the premier non-bank provider of high volume currency and payment solutions. The Client Services team handle all day-to-day relations and service delivery for Ebury’s Mass Payment clients. All late-stage and post-sales support including; service solutions building and mapping, implementation/client training, inquiry handling and account management is delivered through this core function of the business....

Madrid | Remote (CET/CEST Timezone) We’re looking for a Senior Back End Engineer Who we are Aplazame is a fintech company acquired by WiZink Bank that offers flexible payment methods that enable merchants to maximize their sales and conversion rates through instant financing options. Customers also benefit from the power of spreading the cost of their purchases. Aplazame features multiple products available for online and in-store purchases. We aim to build simple financing products, transparent and fair that enable our customers to purchase the things that make them happy through responsible lending, no hidden fees and an exceptional customer experience. Who are we looking for You have deep experience building Python/Django applications, and Celery for the execution of asynchronous tasks. You can demonstrate significant experience implementing public and private APIs, following REST architecture (Django Rest Framework) and best practices. You will contribute to...

Senior Sales Account Representative – SMB Market, Remote Build Your Career | Love your Work | Make a Difference Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally. Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and...

PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape. Our team is growing and we are looking for a Customer Service Manager to be based in Barcelona. As a Customer Service Manager, you would lead our customer service department of B2C business unit. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Job Duties And Responsibilities: Supervising day-to-day operations in the customer service department, for the B2C Business unit. Creation of a New...

Senior Sales Account Representative – SMB Market, Remote Build Your Career | Love your Work | Make a Difference Payoneer's mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today's digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally. Payoneer's digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and...

Job Title: Senior Commercial Manager - Retirement, Savings and Investing Job Brief The aim of this role is to drive the customer and revenue growth of the Moneybox Retirement, Savings and Investment (RSI) missions. You will be reporting into the Co-Founder / Co-CEO and will be one of the core members of the RSI leadership team, playing a key part in defining the longer term strategy of the mission and the quarterly plans to deliver on this. Your key responsibilities will include: Track and understand business performance - you will be responsible for analysing business performance, understanding the business drivers behind under/overperformance and proposing potential actions to fix business problems and accelerate growth in the future. You will collaborate with the Business Analytics team to get access to data, and you will be able translate those numbers into business actions/plans. Strategic and commercial management - you will play a lead role in the strategy,...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer A pole position to...