23 customer support representative jobs

Job Description Remitly Israel (formerly Rewire) is a leading global fintech company whose mission is to improve the lives of international workers and their families, allowing them to have a better future. Yes, we come to work to do good. We are looking for a Spanish-speaking customer support representative who is a highly motivated, talented team member to join our growing team. If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing start-up company, your place is with us! Responsibilities Interact with customers & resolve issues Multitask between different communication channels Provide answers by identifying problems, researching, and guiding the customer through the correct steps Improve customer experience, encourage organic growth & creating engagement Work is shift based and includes weekends Excellent written and verbal communication skills in Spanish, English and Hebrew - Mandatory Experience in...

Als klantenadviseur behandel jij alle binnenkomende telefonische oproepen van klanten (maandag tot vrijdag) en beantwoord jij hierbij vragen die te maken hebben met ons uitgebreid gamma aan diensten: Jij helpt de klanten telefonisch verder en zorgt voor een passende oplossing Jij registreert de alles correct in het interne ticketingsysteem en zorgt voor een volledige omschrijving van de klantenvraag Klanten: boekhouders, ondernemingen, IT leveranciers, partners Het gaat niet om verkopen, maar om oplossingen bieden Als klantenadviseur beantwoord jij daarnaast ook een specifiek gamma van inkomende e-mails van klanten. Jouw aanpak Je biedt iedere klant een aangenaam en vriendelijk gesprek Door gerichte vragen te stellen en actief te luisteren naar de klant, kan je de kern van het probleem vlot vaststellen en iedere klant een oplossing/antwoord op maat aanbieden Uiteraard is de administratieve opvolging van ieder gesprek ook een belangrijk onderdeel van jouw...

At BUX we pride ourselves on offering top-notch customer support to our growing customer base. Join our team as a Dutch-Speaking Customer Support Representative to be at the forefront of building strong relationships with our Dutch-speaking clients while also extending your support in English to users across Europe. Job Responsibilities: Cultivate positive relationships with our users, delivering the best possible experience for every interaction. Efficiently handle customer chats, emails, and phone calls with a high level of quality. Stay updated on BUX developments and various product offerings to provide accurate information to users. Help onboard new users to the BUX app, ensuring a smooth and seamless experience for them. Gather and report user feedback to improve our services and products in collaboration with other teams. Provide translations and create content to keep our clients well-informed. What You'll Need to Succeed: Fluency in Dutch and English is...

At BUX we pride ourselves on offering top-notch customer support to our growing customer base. Join our team as a Dutch-Speaking Customer Support Representative to be at the forefront of building strong relationships with our Dutch-speaking clients while also extending your support in English to users across Europe. Job Responsibilities: Cultivate positive relationships with our users, delivering the best possible experience for every interaction. Efficiently handle customer chats, emails, and phone calls with a high level of quality. Stay updated on BUX developments and various product offerings to provide accurate information to users. Help onboard new users to the BUX app, ensuring a smooth and seamless experience for them. Gather and report user feedback to improve our services and products in collaboration with other teams. Provide translations and create content to keep our clients well-informed. What You'll Need to Succeed: Fluency...

Als klantenadviseur behandel jij alle binnenkomende telefonische oproepen van klanten (maandag tot vrijdag) en beantwoord jij hierbij vragen die te maken hebben met ons uitgebreid gamma aan diensten: Jij helpt de klanten telefonisch verder en zorgt voor een passende oplossing Jij registreert de alles correct in het interne ticketingsysteem en zorgt voor een volledige omschrijving van de klantenvraag Klanten: boekhouders, ondernemingen, IT leveranciers, partners Het gaat niet om verkopen, maar om oplossingen bieden Als klantenadviseur beantwoord jij daarnaast ook een specifiek gamma van inkomende e-mails van klanten. Jouw aanpak Je biedt iedere klant een aangenaam en vriendelijk gesprek Door gerichte vragen te stellen en actief te luisteren naar de klant, kan je de kern van het probleem vlot vaststellen en iedere klant een oplossing/antwoord op maat aanbieden Uiteraard is de administratieve opvolging van ieder gesprek ook een belangrijk onderdeel van jouw...

At BUX we pride ourselves on offering top-notch customer support to our growing customer base. Join our team as a Customer Support Representative to be at the forefront of building strong relationships with our users across Europe. Job Responsibilities: Cultivate positive relationships with our users, delivering the best possible experience for every interaction. Efficiently handle customer chats, emails, and phone calls with a high level of quality. Stay updated on BUX developments and various product offerings to provide accurate information to users. Help onboard new users to the BUX app, ensuring a smooth and seamless experience for them. Gather and report user feedback to improve our services and products in collaboration with other teams. Provide translations and create content to keep our clients well-informed. What You'll Need to Succeed: Fluency in English is essential, additional European languages are a plus. Experience working in a customer-facing...

Job Description: As a Customer Support Representative, you will be responsible for providing exceptional customer service and assistance to clients regarding their Forex trading accounts, the MT4 and MT5 trading platforms, and other general inquiries. You will play a crucial role in maintaining strong client relationships and ensuring a positive trading experience. Responsibilities: - Respond to client inquiries promptly and professionally via phone, email, and live chat. - Assist clients in navigating and troubleshooting the MT4 & MT5 trading platforms, including order placement, chart analysis, and technical indicators. - Provide guidance and support on account-related matters, such as funding, withdrawals, and account verification procedures. - Educate clients on Forex trading concepts, risk management strategies, and market analysis tools. - Address client concerns and resolve issues efficiently, ensuring client satisfaction and retention. - Collaborate...

The world's leading social trading platform is looking for a quality obsessed service professional to join our incredibly dynamic team of brilliant minds who service our clients at the front line with any issues or queries they may have engaging with our platform! Here you will receive best in class coaching and development and will be joining an energised team who are enthusiastically human, and technically literate. Working as part of our customer service team, you will work across customer issues while delivering the very best in customer experience. You don’t have to be a genius at trading, in fact we want people who are passionate about creating the best experiences for our clients and we will teach you the rest! Does this sound like you…? You love learning and working as part of a team You are passionate and curious about financial trading and problem solving You are passionate about delivering exceptional customer service You enjoy being part of group projects and...

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind. eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant. What will you be doing? Provide first level support to the company’s clients by chat, e-mail and phone Receive requests for assistance and support and respond with...

Customer Service Representative Ready to embark on an exciting journey of customer care excellence? Look no further! We are on the hunt for a passionate and dynamic Customer Service Representative to join our growing team. As a pivotal member of our organisation, you'll be the voice of our brand, creating unforgettable experiences for our valued partners. If you thrive on problem-solving, have a knack for empathetic communication, and possess a deep commitment to customer satisfaction, this is the job for you! Join us in delivering top-notch support and take your career to new heights in an innovative and customer-centric environment. Responsibilities – I want to and can do that! As a Customer Service Advisor at Coincover you’ll be mostly reviewing identification checks for our end-user accounts Responding to customer queries via phone, email and webchat Making changes to customers details Provide accurate information to customers about their policy Dealing...

ActivTrades is an international online brokerage firm that offers trading services in various financial markets. Established in 2001, ActivTrades has its headquarters in London, United Kingdom, and is regulated across several jurisdictions such as by the FCA, CSSF, SCB, BACEN & CVM and CMVM. The company offers trading platforms, including the widely used MetaTrader 4 and MetaTrader 5, TradingView and its own ActivTrader which is user-friendly and feature-rich, designed to cater to the needs of traders across various financial markets. The opportunity: We are currently seeking for a dynamic and enthusiastic Portuguese Account Representative - to join our Portuguese subsidiary in Lisbon. The successful candidate must be results-oriented, a proactive professional with a sense of punctuality and high attention to detail. The primary purpose of this position is to provide outstanding sales attention to customers and to expediently respond to customer queries using chat...

Leanpay is a 7 year old Fintech company, fulfilling a mission to enable consumers to pay for any product or service in installments in any shop and in any channel with only a few clicks. Leanpay assures immediate response, no worries about paperwork, no waiting or separate trips to the bank, and no need for a credit card or other financial product onboarding. Buy Now Pay Later (“ BNPL ”) and digital Point-of-sale Finance (“ dPOSF ”) are the hottest trends in Fintech and Leanpay is working hard to be at the forefront of that trend in Central and South-eastern Europe. Currently, Leanpay is a dPOSF leader in Slovenia. In 2021 Leanpay successfully finished Series A funding round, and in 2022 Leanpay continued its internationalization and growth into Hungary and Romania . Leanpay cultivates a flexible work environment as well as a dynamic and agile operating model that will give anyone a high level of responsibility and exposure to the company’s core business. Any...

At CAPEX.com we are changing the way people invest today. Our goal is to simplify trading in one unified app where you can trade stocks, crypto and other verticals into one seamless, distinctive, integrated experience. Our product is a tool innovating tomorrow, today. This vision requires hard work and determination. Our journey began in 2018, and we have grown into a dynamic and diverse global team of 400+ people based in 9+ offices worldwide, Bucharest being the biggest one. We have a start-up DNA and a corporate mindset . We are on an accelerated growth path, we move fast, and are flexible . We have a positive approach to organizational change , making us robust and effective . If you are dynamic , eager to develop and deeply hands-on with your projects, then we are an excellent fit . We actively encourage fast-paced career paths. Every skilled, ambitious, and dedicated employee can be promoted to management roles. Challenge yourself....

eToro, the world’s leading social online investment platform, is a revolutionary fintech company that has been at the forefront of online trading for more than a decade. By engaging millions of users with our innovative social features such as the CopyTrader™ system, the Popular Investor program, and Smart Portfolios, we strive to make money management available to everyone. We have developed an intuitive trading platform that gives traders and investors access to global stock markets, commodity trading, crypto trading, and more. Since its establishment in 2007, the company has been operating with clients’ intent in mind and innovation at its heart. In line with ambitious growth plans, we are looking for this role to support the expanding team in Germany. What you’ll be doing? Day to day support and response to service incidents Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, Anti-Virus, etc Manage...

ActivTrades is an international online brokerage firm that offers trading services in various financial markets. Established in 2001, ActivTrades has its headquarters in London, United Kingdom, and is regulated across several jurisdictions such as by the FCA, CSSF, SCB, BACEN & CVM and CMVM. The company offers trading platforms, including the widely used MetaTrader 4 and MetaTrader 5, TradingView and its own ActivTrader which is user-friendly and feature-rich, designed to cater to the needs of traders across various financial markets. The opportunity: We are currently seeking for a dynamic and enthusiastic Portuguese Account Representative - to join our Portuguese subsidiary in Lisbon. The successful candidate must be results-oriented, a proactive professional with a sense of punctuality and high attention to detail. The primary purpose of this position is to provide outstanding sales attention to customers and to expediently respond to customer queries using chat...

Customer Service Representative Ready to embark on an exciting journey of customer care excellence? Look no further! We are on the hunt for a passionate and dynamic Customer Service Representative to join our growing team. As a pivotal member of our organisation, you'll be the voice of our brand, creating unforgettable experiences for our valued partners. If you thrive on problem-solving, have a knack for empathetic communication, and possess a deep commitment to customer satisfaction, this is the job for you! Join us in delivering top-notch support and take your career to new heights in an innovative and customer-centric environment. Responsibilities – I want to and can do that! As a Customer Service Advisor at Coincover you’ll be mostly reviewing identification checks for our end-user accounts Responding to customer queries via phone, email and webchat Making changes to customers details Provide accurate information to customers about their policy Dealing...

Discover a rewarding opportunity with Coincover! We are actively seeking a Customer Success Manager who embodies strategic thinking, resourcefulness, and strong drive. In this role, you will foster lasting relationships with our customers and partners, making a significant impact from day one. As a primary business advisor, you'll guide customers through every stage of activation, serving as the voice of our product and the ambassador of our brand. Building trust and being a strategic partner will be key to achieving win-win outcomes and showcasing our value proposition effectively. The ideal person for this role thrives in an entrepreneurial environment, excels through self-motivation, and possesses a keen business acumen. If you're ready to join a fast-paced, growing start-up and play a pivotal role in shaping its future, we encourage you to apply now and make a real difference. Responsibilities – I want to and can do that! Oversee a portfolio of clients, creating strong...

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind. eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. Responsibilities: Be an effective bridge between the company and clients Provide first-level support to the company’s clients by chat, e-mail, and phone Receive requests for assistance and support and respond with the utmost...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Senior KYC Analyst - Milan Ebury has high standards when it comes to working with clients. We need to make sure that the clients we serve and the transactions we carry out respect all the legal, regulatory and ethical standards. This means that when we onboard a client, we need to perform a very important screening on the prospect and the transactions this client would like to do via us. And this is where you come in! Role Purpose The Analyst is responsible for conducting the onboarding review in line with the current policy to ensure all Know Your Customer (KYC) requirements are fulfilled. They play a vital role with the sales team to provide a smooth onboarding experience while ensuring that our legal and compliance...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Ebury has high standards when it comes to working with clients. We need to make sure that the clients we serve and the transactions we carry out respect all the legal, regulatory and ethical standards. This means that when we onboard a client, we need to perform a very important screening on the prospect and the transactions this client would like to do via us. And this is where you come in! Role Purpose The Analyst is responsible for conducting the onboarding review in line with the current policy to ensure all Know Your Customer (KYC) requirements are fulfilled. They play a vital role with the sales team to provide a smooth onboarding experience while ensuring that our legal and compliance requirements are met....