22 customer support specialist jobs in Sofia

Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (Czech language) - we know you are out there! Who we are? Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 400 professionals located in 18 offices worldwide, making us a truly global organization. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to...

Paysend is a UK-based FinTech company that has over 7 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world's top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we've expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade, Serbia....

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.We are looking for an IT Support Specialist in our newly opened office in Sofia!Responsibilities: Resolve technical end-user service and support incidents and requests Set up, deploy, and maintain end-user equipment Exercise sound professional judgment in the analysis of problems in order to properly resolve them Run diagnostics of the technical condition of the equipment before sending it for repair Create user instructions and keep them up to date Grant access to internal services and maintenance of the "Access Catalog" Maintain the corporate messenger and ticket system Handle all communication with contractors/service providers Requirements:...

emerchantpay is a leading online, mobile, and POS payment service provider. We help eCommerce businesses of all sizes and sectors accept payments via multiple customer touchpoints. Designed to increase conversion, our offering includes robust payment processing technology, coupled with popular alternative payment methods and a range of acquiring services. We are looking for a keen Talent Acquisition Specialist to support emerchantpay’s HR activities aimed at both recruitment and retention. Please apply with your CV in English. Only short-listed candidates will be contacted. Responsibilities: • Supporting Hiring Managers through the end-to-end recruitment process • Attracts applicants by placing job advertisements on different websites • Managing all channels for candidate sourcing, including direct approach and recruitment agencies • Interviews and screens candidates to ensure their qualifications meet open positions • Act as a point of contact and build influential...

Tiebreak Solutions Ltd. is a global MarTech company founded by experts in the fields of fintech technology, online marketing, and customer acquisition. Tiebreak provides tailored and innovative solutions to help companies with complex needs achieve their full potential. Btw, we're looking for a PPC Specialist in internet advertising, responsible for planning and optimizing the effectiveness of online advertising campaigns. If you’re looking for: • Youthful and friendly atmosphere – Are you a team player, cooperative, confident, and loyal? Then you’re in the right place. • Food, drink, and fun – And something for your social, fun-loving side: We always start the day with a healthy breakfast and finish the week with a Happy Hour (yes there’s alcohol involved); • Innovative, fast-growing, international – And for the flexible, constantly growing, dedicated part of you? Yes, we have it all. Innovative technology and ideas are developed by people from all over the world....

Devexperts are looking for an experienced FX client services specialist to setup and run our onboarding function, focusing on getting our broker clients up and running. This will service the Devexperts OTC platform for FX, CFDs and Crypto brokers. This is a possibly great opportunity for someone to take a step up from FX/CFD client services, into building out a new team at Devexperts. The role will cover: Working directly with clients, proactively getting them up and running as effectively as possible. Support the operational set up of all new clients. To be the first point of contact for brokers questions and queries. Putting in place the procedures and functions to streamline the on-boarding process. Building out the department. Creating documentation and user guides for brokers. Working with the product and sales team to enhance the client experience and to improve system functionality. Qualifications Knowledge of FX and Crypto platforms. Experience...

Tiebreak Solutions Ltd. is a global MarTech company founded by experts in the fields of fintech technology, online marketing, and customer acquisition. Tiebreak provides tailored and innovative solutions to help companies with complex needs achieve their full potential. Btw, we're looking for a PPC Specialist in internet advertising, responsible for planning and optimizing the effectiveness of online advertising campaigns. If you’re looking for: • Youthful and friendly atmosphere – Are you a team player, cooperative, confident, and loyal? Then you’re in the right place. • Food, drink, and fun – And something for your social, fun-loving side: We always start the day with a healthy breakfast and finish the week with a Happy Hour (yes there’s alcohol involved); • Innovative, fast-growing, international – And for the flexible, constantly growing, dedicated part of you? Yes, we have it all. Innovative technology and ideas are developed by people from all over the world....

Klips is a fast-growing innovative Fintech company, creator of next generation Financial Hub including Crypto trading, CFD trading, Digital Banking facilities, Shares dealing, Payments, and CRM , using cutting-edge technologies to bring a new era in financial freedom terms. We solve real day-to-day problems by unifying financial services and making them accessible while reducing the friction caused by using multiple service providers. We are now recruiting the Klips core team! This is your opportunity to take part in changing the financial world. Klips is a global company with offices in Israel, Bulgaria, Ukraine, Cyprus, Romania, and South Africa (coming soon). Working in Klips means enjoying the flexibility, personal growth , and professional development. JOIN US! Why is this position special? What you’ll do Achieve a high-level of performance and quality Deliver Agile projects that provide exceptional business value to...

We are looking for an experienced Frontend Team Lead, who will manage operations of the cross-functionalteam of up to 4developers. As a Team Lead you will work on theprojectalong with analysts, project manager, designer, and the development team. We're building and supporting a number of projects with different complexity – from client portals to full-blown capital markets trading applications. Technology stack includes, but not limited to: React, TypeScript, Next.js, Jest, RxJS We do believe in typed code and hence TypeScript is our choice. As a Team Lead you will have the following responsibilities: create tasks and control their implementation in the distributed team analyze and estimate requirements code review support and improve the development process (scrum-like) communicate with designers, analysts and other team-members to make the project successful Qualifications 3+ years of software development in commercial projects experience as a team lead...

We are seeking career minded and independent individuals for an entry level full-time position in our Prime Operations department based in our Sofia office. The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of sophisticated Professional clients. Key Duties & Responsibilities (including but not limited to): Onboard and maintain client accounts Provide routine customer service via email and phone Process client requests and enquires such as adding new trading venue, updating client information, providing client reports and etc. Liaise with Institutional Sales Associates located in our London, Sydney, Hong Kong and New York offices on daily basis Coordinate with external counterparties such as third-party trading venues, Prime Brokers and liquidity providers in onboarding clients or resolving client trade issues Perform cancellations and amendments of trades when trade issues occur Creatively seek...

IT onsite expert`s role will be responsible for planning and establishment of IT prescriptions, procedures and standards in the Company. Candidates will need to possess knowledge of IT systems and tools, have excellent communication and organizational skills, managing details, deliveries and expectations. Responsibilities: ● Controls the allocation of the available IT resources and ensures their efficient use. ● Installs, configures and upgrades PC software and operating systems. ● Ensures security of data, network access and backup systems. ● Advises employees on the software and hardware issues and usage and provides technical support. ● Assigns monitors, delegates and manages the work of its subordinates. ● Maintains database with available and delivered technical equipment, access cards and other inventory. ● Controls the process of the established ticket system for IT services in the Company. ● Maintains an excellent level of confidentiality regarding personal data of the...

Klips is a fast-growing innovative Fintech company, creator of next-generation Financial Hub including Crypto trading, CFD trading, Digital Banking facilities, Shares dealing, Payments, and CRM , using cutting-edge technologies to bring a new era in financial freedom terms. We solve real day-to-day problems by unifying financial services and making them accessible while reducing the friction caused by using multiple service providers. We are now recruiting the Klips core team! This is your opportunity to take part in changing the financial world. Klips is a global company with offices in Israel, Bulgaria, Ukraine, Cyprus, Romania, and South Africa (coming soon). Working in Klips means enjoying the flexibility, personal growth , and professional development. JOIN US! Requirements: Hard Skills Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the...

ThinkMarkets is a global online brokerage firm, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we allow our clients to trade the world 24-hours a day. Our mission is to disrupt the brokerage industry by allowing access to global markets and thousands of products to allow our clients to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a Database Engineer to join our Sofia office. This position will be responsible for working with customers to define requirements and analyzing business and technical processes to design application functionality that will be accessible by internal customers from various branches across the globe. The ideal candidate must be a self-starter and work well with others, as well as have excellent written and verbal communication skills to effectively interact...

Who are Tide: At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. Tide is about doing what you love. We’re looking for someone to join us on our exciting scale-up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale....

About iBanFirst is an international financial services provider offering alternative payment solutions to traditional banking. Founded in 2013, iBanFirst is a fintech that developed a banking platform to enable international SMEs to carry out fast, secure and fairly-priced multi-currency transactions . Thanks to iBanFirst, finance teams can send and receive payments in more than 30 currencies and benefit from personalized support to cover their foreign exchange exposure . Since 2016, iBanFirst has raised 46 million euros and in May 2021, the Californian fund Marlin Equity Partners invested €200M to further accelerate the growth and development of iBanFirst. Joining iBanFirst is a unique opportunity to develop your skills and evolve quickly in an international company that is at the cutting edge of innovation Job description What will you Do? · As soon as a client has been introduced to our platform by the Sales Executive team and has...

We are looking for a Quality Assurance Engineer to join our team. As a Quality Assurance Engineer, you are part of a Software Development Team, responsible for the full lifecycle of an application. You will perform testing of web and mobile applicationsin an Agile-driven environment. Your daily routines will include: developing test strategies based on requirements and schedule designing and executing test cases using systemspecifications testing new features and performing regression testing reporting the defects and problems, summarizing quality reports provide test summary reports on the quality attributes of the tested software last, but definitely not least: effectively communicatingwith development, project management, and customer stakeholders in an Agile way Qualifications To succeed, you need: two or more years of professional software testing experience passion, curiosity, and dedication: we value tech-savvy people demonstratable analytical,...

Who Are Tide At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale....

WHO WE ARE: We’ve moved far beyond our origins as a small startup. Today, we’re a truly global fintech company , with over 3000+ people from 80 nationalities, spread across 22 offices on 4 continents. And we’re growing and diversifying more rapidly than ever before. WHAT WE DO: Our card readers are used by over 3 million merchants to process payments in 34 countries. As we build a world where small businesses can be successful doing what they love, we’re continually expanding our range of products and services. We started with mPOS in 2012, and today we help merchants better connect to their business, their customers and each other through our rich ecosystem of products and services around accounting, online shop and payments, SumUp card and account, P2P, loyalty and business analytics, all in one place. Our vision as a global fintech company is to build the first-ever global card acceptance brand. We rely on local, autonomous, cross-functional teams that can take an...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking an experienced Head of Operations (Europe) to join our rapidly growing global workforce in Sofia, Bulgaria. In this position, you will enhance the overall customer experience by improving the operational function of our current business lines, including but not limited to: CFDs, Cash Equities, FX, and Cryptocurrency. With direct management of the local Support and Onboarding team, you...

We are seeking career minded, experienced and motivated individuals for full-time position in the Operations department in our Sofia office, which was established in 2012. This role is primarily focused on conducting KYC and back office transaction processing. Note that direct customer communication will be limited to email correspondence and the role will not require you to provide chat or phone support. Primary responsibilities (not limited to) Processing and activating new currency trading accounts Reviewing client applications and supporting documentation Back office operations: Processing account maintenance requests and transactions (withdrawals, transfers, deposits) Posting deposits (credit card, wires, online checks) Customer service and correspondence (primarily via email) Projects and miscellaneous assignments Requirements Fluency in French (written and verbal) Fluency in English (written and verbal) Good communication skills Team player willing to...