162 customer support specialist jobs

Learn about your role We are looking for an experienced Customer Support Specialist, in Cyprus, to provide exceptional support and assistance to our clients throughout their journey with us. If you are a passionate, service-driven professional who thrives on engaging with people and you are eager to deliver top-tier customer experiences, we'd love to hear from you! What you’ll be doing Strive to create outstanding client experience through impactful communication Engage with clients’ inquiries through phone, email, and live chats Obtain and evaluate all relevant information to handle inquiries effectively Respond promptly and eloquently to customer inquiries, handling and resolving them flawlessly Record details of all inquiries, comments, and complaints in CRM system Coordinate with the sales & retention teams globally and other relevant departments Assist new clients with the account opening process and company’s KYC procedures Proactively...

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. About The Team: Our Customer Success team guides, empowers, and propels the success of our brave entrepreneurs as they pursue their dreams. Together we forge emotional connections, inspire confidence, champion their experience, and remind them that they aren't alone. At many companies, customer support is purely about doing damage control when things go wrong; we’re on a mission to transform our customer support experience into something truly special - something that makes entrepreneurs want to choose Wave and something that our customers go out of their way to tell people about. We’re looking for empathetic, hard-working, and solutions-oriented people to join us on our mission! About The Role:...

As a Customer Support Specialist, you will act as the first point of contact for our B2B customers, troubleshooting, analyzing, and prioritizing incoming requests such as technical issues and questions. You will also collaborate with internal stakeholders to provide insights, data, and the customer perspective to drive improvements. What you'll do: After an intensive training program to familiarize yourself with our software’s functionalities, respond promptly and professionally to customer inquiries via email and phone, prioritizing issues based on urgency. Help customers use our SaaS products, providing guidance on functions and back-end operations. Offer support for technical issues related to Billtrust software and systems. Work with Account Management, Customer Value Management, and Product Development teams to address customer needs and enhance their experience. Use customer feedback to proactively suggest product and process improvements. Identify customer...

Company Overview: Wittix is a leading financial institution committed to delivering exceptional personal financial services to our clients. We are dedicated to integrity, innovation, and client satisfaction and aim to provide a seamless and secure financial experience. Join our team and be part of a dynamic organization that values growth, collaboration, and customer excellence. Position Overview: We are seeking a compassionate and resourceful Customer Support Specialist to join our growing team. In this role, you will be Wittix's voice, ensuring our users feel secure and comfortable while using our services. This is your chance to represent a fast-paced fintech company dedicated to customer success. What Your Daily Tasks Would Look Like: Providing our users with an outstanding customer experience—our mission is to make every interaction secure and seamless. Offering amazing customer service via web-based live chat, email, and calls. Representing Wittix online with...

About Enfuce Founded in 2016, Enfuce is a female-founded and led company with a unique vision: to bring the brightest minds and the best technology together to break down the barriers to prosperity. As a leading global card issuer and payment processor that merges innovation, security, and expertise to create modular, cloud-based payment processing capabilities, Enfuce is one of Finland’s most valuable scaleups, and is the first financial service provider in the world to be PCI-DSS certified while running its service in the public cloud. By focusing on collaboration, Enfuce is able to efficiently provide customers with cutting edge features – offering in-house experts and white labelled technology to help companies create scalable payment solutions with ease. Supporting debit, credit, prepaid, gift, fleet, and fuel card programmes in any form – for consumer, commercial, and B2B applications. Enfuce’s no-nonsense approach helps customers...

Learn about your role We are looking for an experienced Customer Support Specialist, in Cyprus, to provide exceptional support and assistance to our clients throughout their journey with us. If you are a passionate, service-driven professional who thrives on engaging with people and you are eager to deliver top-tier customer experiences, we'd love to hear from you! What you’ll be doing Strive to create outstanding client experience through impactful communication Engage with clients’ inquiries through phone, email, and live chats Obtain and evaluate all relevant information to handle inquiries effectively Respond promptly and eloquently to customer inquiries, handling and resolving them flawlessly Record details of all inquiries, comments, and complaints in CRM system Coordinate with the sales & retention teams globally and other relevant departments Assist new clients with the account opening process and company’s KYC procedures Proactively...

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Junior German Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company. Providing effective and professional customer support in German Assist with ad hoc queries, handling telephone, email and chat requests from German speaking clients Solving problems related to the financial transactions and back office operations Providing support for other departments Maintaining high quality of customer service (ensuring clients always receive good feedback) Fluent German (minimum C1 level) and very good English (B2 level) High customer service orientation and...

Market Pay is looking for a L2 Tech Support Specialist as part of our 2nd Level team based in Vilnius. Our service desk provides best of breed, frontline support to our enterprise clients globally. As a L2 Tech Support Specialist , you must be able to: Provide deep analysis of issues on a high availability secure transactional based system providing critical business services to our customers. Be an outstanding IT professional capable of log analysis, API troubleshooting, database querying and complex investigations. Act fast, with urgency and priority. Know when to follow the script and importantly, when not to. Actively seek to reduce the burden on Level 3 teams by identifying and bringing forward initiatives to increase Level 2 skills, knowledge and responsibilities. Collaborate with management, senior team members, Level 3 Support Teams, Duty Managers and 3rd Party Partners. Partner with technical teams and 3rd...

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Portuguese Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company. providing excellent customer service (supporting Portuguese clients) building up positive relationships with customers resolving issues in a timely manner and ensure high levels of customer satisfaction providing explanations in relation to customer complaints (both written and by phone) monitoring of the situation on financial markets working with the CRM system (verification and completing clients data) cooperating with external XTB branches and internal departments Portuguese language -...

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Czech Speaking Customer Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company. providing excellent customer service (supporting Czech/Slovak Clients) building up positive relationships with customers resolving issues in a timely manner and ensure high levels of customer satisfaction providing explanations in relation to customer complaints (both written and by phone) monitoring of the situation on financial markets working with the CRM system (verification and completing clients data) cooperating with external XTB branches and internal departments Czech language - native or...

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 13th year, with close to 400 employees in offices across Europe and the UK, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. Are you passionate about driving customer success through innovation and automation? We’re looking for a Customer Support Automation Specialist to help us revolutionize our customer service experience at TransferGo. As a Customer Support Automation Specialist, you will leverage your foundational experience to not only enhance...

myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750 employees. As we continue shaping the future of payments, we are looking for an experienced Customer Support Specialist with Portuguese to join our growing team. As a Customer Support Specialist with Portuguese , you will support Portuguese-speaking clients by delivering prompt, accurate service and resolving inquiries across various channels. You'll ensure regulatory compliance, assist with onboarding, and strengthen our brand through exceptional customer experience. What you bring: Communicate via various channels with our Portuguese-speaking customers, providing information regarding our products and...

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we’re looking for Customer Service Specialists with Italian to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role: As a Customer Support Specialist with Italian , you will support Italian-speaking clients by delivering prompt, accurate service and resolving inquiries across various channels. You'll ensure regulatory compliance, assist with onboarding, and strengthen our brand through exceptional customer experience. What you'll do: Communicate via various channels with our...

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role The Financial Crime Operations department is at the forefront of...

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role The Financial Crime Operations department is at the forefront of...

Join Our Dynamic Team! Are you ready to contribute to a fast-growing international FinTech company that's redefining global finance? At Inpay , we’re on a mission to simplify cross-border payments and we’re looking for a Funds Management Specialist to play a crucial role in our journey. If you bring treasury experience, thrive in a fast-paced environment, and have a passion for numbers and currencies, we’d love to hear from you. The Role: As a Funds Management Specialist , you will join our dedicated funds management team in central Copenhagen . You will be part of a core function responsible for overseeing liquidity and executing payments, helping ensure Inpay's seamless financial operations. You'll collaborate closely with both internal departments and external stakeholders, working cross-functionally as a true team player. Your primary responsibilites: Monitor and manage company liquidity across multiple currencies and accounts. Execute multi-currency payments...

XS is a licensed fast-growing Multi-Asset CFD Broker, looking to hire a dynamic PSP Specialist - Cyprus to join our team of experts! XS has received numerous awards such as the “Best Multi-Asset Broker - LATAM” from the UF Awards LATAM in Mexico 2024, the “Most Secure Broker” from the Oman Summit Smart Vision in Oman 2024 and the “Global Broker of the Year” from the Traders Fair Awards in Vietnam 2023. At XS, we're dedicated to maintaining a positive, supportive, and friendly work environment as we build a solid team of high-level professionals. Join us in shaping the future of XS and unlock your potential in an environment that values diversity, growth, and excellence. Responsibilities: Develop and implement strategies to expand payment options tailored to the local markets. Conduct market research to understand emerging payment trends, customer preferences, and competitive dynamics. Identify new PSP opportunities to enhance the company’s payment options. Monitor...

Join FxPro Group: be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. BankPro is the latest in the group’s expanding financial enterprise, providing professional banking services with flexible and convenient solutions, alongside digital investment platform facilities. As a Cards Operations Specialist , you'll be responsible for managing and overseeing the daily operations related to card services. This includes handling card issuance, transaction processing, customer inquiries and ensuring compliance with regulatory standards. Responsibilities Oversee the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution Monitor daily card transactions, ensuring data accuracy and timely processing. Actively collaborate with service providers and strategic partners, fostering strong relationships to proactively identify and swiftly resolve...

VT Markets is an award-winning multi-asset trading platform trusted by clients in over 160 countries. In 2015, we started with a simple mission — to make trading easy and accessible for everyone. Today, VT Markets has evolved into a one-stop solution for all trading needs. As our team is growing rapidly, we are in search of the best talents to join us. Overview: We are seeking a Senior Business Intelligence Specialist with expertise in predictive modelling to join our team. This role requires both strong business acumen and technical skills to help shape strategic insights that drive our organization’s growth and competitive advantage. Incumbent will work closely with cross-functional teams to collect, analyze, and interpret large datasets, leveraging Predictive Modelling to guide data-driven decisions . This position combines a deep understanding of Business Intelligence and Analytics with the ability to build and implement predictive models that address key business...