331 customer support specialist jobs

Who are we? Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well. We've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year. Our ambitions are huge and we've only just begun... What's the role? Plenti has been able to get where it is today because of an absolute...

About us: ChargeAfter is a market-leading payments platform shaping the future of multi-lender “Buy Now Pay Later” financing solutions for modern enterprises. We are creating the next wave of credit at the point of sale: Omnichannel, global, personalized, optimized credit from multiple-tiered lender sources in real time. ChargeAfter was founded in 2017 to help every consumer access fair and attainable financing options tailored to their unique needs. Our global financing network facilitates and connects B2C and B2B lenders with merchants, creating a global financing network that enables enterprise brands and merchants to offer real-time, low-cost, flexible financing options to their customers regardless of credit profile. ChargeAfter is a growth-stage Fintech leader operating the most innovative and advanced Buy Now Pay Later (point-of-sale financing) platform. At ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a tenacious and...

Who are we? Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well. We've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year. Our ambitions are huge and we've only just begun... What's the role? Plenti has been able to get where it is today because of an absolute...

About us: ChargeAfter is a market-leading payments platform shaping the future of multi-lender “Buy Now Pay Later” financing solutions for modern enterprises. We are creating the next wave of credit at the point of sale: Omnichannel, global, personalized, optimized credit from multiple-tiered lender sources in real time. ChargeAfter was founded in 2017 to help every consumer access fair and attainable financing options tailored to their unique needs. Our global financing network facilitates and connects B2C and B2B lenders with merchants, creating a global financing network that enables enterprise brands and merchants to offer real-time, low-cost, flexible financing options to their customers regardless of credit profile. ChargeAfter is a growth-stage Fintech leader operating the most innovative and advanced Buy Now Pay Later (point-of-sale financing) platform. At ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a tenacious and...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: Support specialist is a role responsible for obtaining and verifying client information, processing client requests and providing problem solving skills to existing clients by answering telephone calls. You will: Manage inbound/outbound calls in a timely manners; Handle high value customers via calls, follow up their issues by callback. Identify customers' needs, clarify information and research every issue by answering telephone calls and process client's request accordingly; Build sustainable relationships and engage...

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris or Luxembourg . What you'll be doing Provide Top-Notch Customer Support via telephone, web-form, email and chat Respond to customer compliance, finance, fraud, technical and commercial inquiries and more Troubleshoot varying degrees of different problems Organize, plan, and prioritize workload, and complete other assigned special projects as needed Educate customer on the use of our API and product Accurately document and update records in required systems Build customer loyalty through exceptional customer service Contribute ideas on ways to improve products and services Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.) Perform additional duties within the department as needed Qualifications...

Description Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (Vietnamese Speaker) - we know you are out there! Who we are? Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 400 professionals located in 18 offices worldwide, making us a truly global organization. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and...

Description Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (Indonesia Speaker) - we know you are out there! Who we are? Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 400 professionals located in 18 offices worldwide, making us a truly global organization. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and...

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris or Luxembourg . What you'll be doing Provide Top-Notch Customer Support via telephone, web-form, email and chat Respond to customer compliance, finance, fraud, technical and commercial inquiries and more Troubleshoot varying degrees of different problems Organize, plan, and prioritize workload, and complete other assigned special projects as needed Educate customer on the use of our API and product Accurately document and update records in required systems Build customer loyalty through exceptional customer service Contribute ideas on ways to improve products and services Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.) Perform additional duties within the department as needed Qualifications...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Junior FX Dealer - Ebury Paris Office As a Junior FX Dealer You Will Service a portfolio of corporate clients across a range of different products, including FX hedging, lending, & cash management. Support the other dealers with market research, market updates and pitching ideas. Execution of FX trades with multiple liquidity providers, using various different trading platforms, as well as Bloomberg. Collaborate with sales teams to assist in business origination. Understand the client's business environments, strategies, and industry to provide the best solution for their situation. Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions. Deliver on...

Tickmill is looking to hire a Integrations Specialist / Backend Developer (.NET) to join our rapidly expanding business with demonstrated experience in implementing enterprise scale backend services. It is a high-paced environment that requires a proactive individual, with a positive can-do attitude , strong work ethic and Team player , with a keen eye for detail. Working closely with the Software Development and Product Management Teams, you will be responsible for producing high quality backend services along with solving technical problems and functionality requirements. About us. Tickmill is a global group of companies, offering trading services catered to the needs of the most sophisticated retail and institutional clients around the world. Our prime focus is on Futures, Options and CFDs on Forex, Stock Indices, Commodities and Bonds. We take pride in being one of the fastest-growing brokers in the world processing monthly more than $140 billion in trading...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire an Integration Specialist/ Backend Developer (.NET) to join our rapidly expanding team. Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014, and employs over 250 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Position As a Junior FX Dealer you will: Service a portfolio of corporate clients across a range of different products, including FX hedging, lending, & cash management. Support the other dealers with market research, market updates and pitching ideas. Execution of FX trades with multiple liquidity providers, using various different trading platforms, as well as Bloomberg. Collaborate with sales teams to assist in business origination. Understand the client's business environments, strategies, and industry to provide the best solution for their situation. Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions. Deliver on dealer-specific KPIs including repeat...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.We are looking for Technical Support Specialist to join our team.Responsibilities: Monitoring of System Health State Investigating abnormal system behavior and escalating in case of component failure Investigating and resolving service requests – describe, triage, and own request resolution till fully resolved Escalating incidents to the appropriate unit or resolving them on their side if it is possible Collaborating with the other teams to research and resolve problems (Including Risk Managers, DBA, Dev Team, Customer Support, etc.) Updating and expanding the existing knowledge base on monitoring and incident response Requirements: Knowledge...

Everything we do, starts with you. Together with you, we build the most human-centric fintech. We have the ambition to create the next. And - with Bertelsmann - a strong foundation to start from. Let’s make it new – for society and for yourself. Are you customer-oriented, a strong communicator and an enthusiastic problem solver? Are you interested in e-commerce and e-payments, maybe you already work in the industry and want to take the next step? We are looking for a Merchant Support Specialist (German market) (m/f/d) At our location in Amsterdam or Heerenveen / partly from home Your main challenges You are the first point of contact for our German merchants, i.e. the webshops that offer or want to offer BNPL; you are also an important point of contact for all our (International) colleagues You answer all operational, commercial, technical and financial questions from our merchants or refer them to the appropriate internal team You assist with the...

About Thunes Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system. We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services. We are proud to power payments for the world’s fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly. Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to – and get paid in – every corner of the world. Thunes is headquartered in Singapore with regional offices in London, Paris, Shanghai, New York, Dubai, and Nairobi. Context of the...

Description WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your mission: Customer Success Department works with customers to ensure they're successful with Nuvei solution. The CS...

In order to support the strong growth of the company, we are looking for a motivated and curious person to join the Finance Operations team of Mangopay in a rewarding environment of a fast growing and market leading Fintech. Based at the company's headquarters in Luxembourg, the Finance Operations Specialist will be responsible for providing the best possible support on payment flows to our main customers across Europe (France, UK, Germany, etc.) under the supervision of the Lead Banking Operations. Operational activities: Manage the day-to-day financial flows of the Company's customers, including assistance with the validation of financial transactions in accordance with the Company's requirements and procedures, Handle customer queries regarding the administration and management of financial flows from Mangopay's client platforms, Manage requests from our banking partners through the various communication channels used (email, telephone), Cooperate and support...

The Crypto Customer Experience Specialist will join our international team at our headquarters in Dubai. He/she will be working with a diverse and multinational team to help with the company’s Crypto projects and customer servicing efforts. Responsibilities: Handle all client queries via live chats, emails and phone calls for the company's group; and other customer service duties assigned by the Customer Support department. Understand, investigate, and resolve all client's complaints by following the internal procedures. Process appropriate verification procedures based on types of clients, and handle various issues in the best interest of both the customer and the company. Act as the initial point of contact for existing clients and assist them with all their queries and coordinate with the other departments. Provide information to potential customers in regards to the company's various services and products. Update the CRM system regularly and accurately....