easyMarkets
Limassol, Cyprus
Learn about your role We are looking for an experienced Customer Support Specialist, in Cyprus, to provide exceptional support and assistance to our clients throughout their journey with us. If you are a passionate, service-driven professional who thrives on engaging with people and you are eager to deliver top-tier customer experiences, we'd love to hear from you! What you’ll be doing Strive to create outstanding client experience through impactful communication Engage with clients’ inquiries through phone, email, and live chats Obtain and evaluate all relevant information to handle inquiries effectively Respond promptly and eloquently to customer inquiries, handling and resolving them flawlessly Record details of all inquiries, comments, and complaints in CRM system Coordinate with the sales & retention teams globally and other relevant departments Assist new clients with the account opening process and company’s KYC procedures Proactively...