Finom
Barcelona, Spain
Responsibilities Supervise, coordinate, and support a team of analysts in handling third-party claim cases, whilst providing guidance. leadership and motivation to promote maximum performance. Act as a second level of responsibility regarding client and claimant issues by identifying and advising on suitable courses of action. Ensure claim files are listed correctly and adequate documentation has been created, collected and recorded for each case Maintain a periodical analysis of past claims and perform quality reviews in line with compliance, service contract requirements, and quality standards. Review the reserve amounts for new and existing claims. Create and implement new procedures and ideas for continuous process improvement. Interview and hire new team members and establish team performance development plans, together with conducting team performance discussions. Assist the team with mentorship and training programs. Who you are Minimum one (1) year...