Isabel Group
Brussels, Belgium
Where are you? Welcome to your future team. As an Anti-Fraud Administrator (employee or contractor) you will become an indispensable link in our Service Assurance Team headed by Paul Jeffries, that belongs to our Customer Services division headed by Sabrina Defraene. What you’ll be doing Isabel has a duty of care to protect our customers where possible from fraudsters. One way we do this is by blocking (parking) payments that are deemed as high risk. To explain further a payment gets parked automatically by a security system that is integrated in the Isabel program. Why a payment will be parked or not depends on different values. But basically, it comes down to a counting of points. The role of Anti-Fraud Administrator is to contact the customers whose payments have been parked to understand if the payment is legitimate or not. As the amounts concerned can run into the multiple hundreds of thousands of euros the persons undertaking this role need to be very systematic,...