Coincover
Cardiff, Wales, United Kingdom
Are technology glitches and hiccups your arch-enemy? Are you the go-to problem solver in your circle for tech problems? If you're passionate about unraveling tech conundrums and transforming frustration into fascination, we've got the perfect opportunity for you! Responsibilities – I want to and can do that! Providing first class technical support to internal and external clients Diagnosing and troubleshooting a wide range of technical and support issues. Owning issues through to resolution, within agreed time limits Properly escalating unresolved issues to appropriate internal teams Providing prompt and accurate feedback to customers Prioritising and manage several open issues at one time Procurement and Rolling out new equipment for users Documenting technical knowledge, identifying recurring faults and help drive improvement Maintaining great relationships with clients Gaining exposure to, and working on exciting and challenging projects outside of first line...