Sonovate
Cardiff, Wales, United Kingdom
Job Title: Head of Customer Success Location: Cardiff/London/Hybrid What are we looking for? We are looking for a Head of Customer Success to lead this strong and commercial team of Customer Success Managers, bring our vision to life and support our ambition to grow globally. You will be responsible for managing how the team retain and expand customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be responsible for managing the work requirements needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. A core strategic and tactical focus for Sonovate is the growth and retention of our existing customers. This is where a considerable portion, c.85%, of the revenue generation for Sonovate sits. Customer Success is not just a function but a philosophy that we are striving to live by as an...