MANGOPAY
Paris, France
MANGOPAY product is highly customizable and the Customer Success team is designed to give clear advice, support our clients in their growth and ensure that they are satisfied with our solution. Reporting directly to the Lead Customer Success FBL based in Paris, this job is an opportunity for you to participate in the growth of the FBL region by providing close account management for existing customers. Your missions : Support clients in their fast growth Manage the follow-up and retention of a portfolio of strategic clients Develop a close and trusting relationship with strategic customers by giving them best practices and make sure our product allows our customers to leverage it to achieve their goals and solves their challenges Define your own strategy for monitoring your portfolio according to the needs and type of clients Follow the customers’ business evolution. Provide business activity review and technical/functional workshops Manage pricing renegotiations...