PayRetailers
São Paulo, Brazil
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. The Fraud & Claims department is fueled by a passion for continuous improvement and problem solving. As a Claims Analyst you will assist PayRetailers’ clients in payment disputes resolution, facilitating communications between end-customers, payment method providers and e-commerce platforms. The role will be required to work from 8AM to 5PM from Monday to Friday. Job duties and Responsibilities: Assist end-customers with payment related queries via email. Process refunds for failed transactions. Escalate issues detected through end-customer support. Analyse transactional data from different sources and ensure an...