SumUp
Sofia, Bulgaria
At SumUp, we're on a mission to empower small businesses worldwide by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships. As an Onboarding Agent, you will facilitate the verification process for our clients - small to medium European businesses. At the same time, the Onboarding team ensures that SumUp follows the highest compliance standards and is compliant with all applicable AML regulations. In this role, you will provide support to our clients exclusively through non-voice communication (no phone) during daytime flexible hours. What You'll Do Communicate with newly registered merchants predominantly via email and occasionally via chat Review and verify merchants’ registration documents Resolve varying levels of queries in a timely and efficient manner Follow best practices and company policies and...