Moneymax
Makati, Philippines
THE ROLE Moneymax: We are looking for a talented Customer Service Agent to join our growing team. YOUR TASK Answer inbound calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services Follow communication “scripts” when handling different topics Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc Facilitate sales of all products and services according to the client's needs Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind. Analyze the client's requirement after conversation with them and recommend products or services that will match their needs Keep a track of the potential customers and their...