397 head of customer success jobs

Job Title: Head of Customer Success Location: Cardiff/London/Hybrid What are we looking for? We are looking for a Head of Customer Success to lead this strong and commercial team of Customer Success Managers, bring our vision to life and support our ambition to grow globally. You will be responsible for managing how the team retain and expand customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be responsible for managing the work requirements needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. A core strategic and tactical focus for Sonovate is the growth and retention of our existing customers. This is where a considerable portion, c.85%, of the revenue generation for Sonovate sits. Customer Success is not just a function but a philosophy that we are striving to live by as an...

MANGOPAY product is highly customizable and the Customer Success team is designed to give clear advice, support our clients in their growth and ensure that they are satisfied with our solution. Reporting directly to the Lead Customer Success FBL based in Paris, this job is an opportunity for you to participate in the growth of the FBL region by providing close account management for existing customers. Your missions : Support clients in their fast growth Manage the follow-up and retention of a portfolio of strategic clients Develop a close and trusting relationship with strategic customers by giving them best practices and make sure our product allows our customers to leverage it to achieve their goals and solves their challenges Define your own strategy for monitoring your portfolio according to the needs and type of clients Follow the customers’ business evolution. Provide business activity review and technical/functional workshops Manage pricing renegotiations...

We zijn op zoek naar een Customer Success Manager voor het team in Amsterdam. Ben jij een gemotiveerde, tech-savvy en vloeiend Nederlands sprekende professional (minimaal C1 niveau) en wil je het team voor een periode van minimaal 6 maanden komen versterken? Dan is dit misschien wel iets voor jou! Waarom werken bij October? October ( www.october.eu ) is een toonaangevend Europees data-gedreven FinTech bedrijf. Onze missie is om bedrijven beter te financieren. Wij veranderen de manier waarop MKB-bedrijven zichzelf financieren en verminderen hun afhankelijkheid van banken. We leveren sneller en brengen meer waarde dan traditionele spelers op de markt. We willen het MKB helpen groeien en hebben al duizenden leningen verstrekt aan Europese bedrijven. Met October Connect brengt October nu zijn expertise op het gebied van digitale kredietverstrekking naar financiële instellingen om hun klanten portfolio beter te monitoren en hun risicoanalyse te versterken. Ons team bestaat uit meer...

MANGOPAY product is highly customizable and the Customer Success team is designed to give clear advice, support our clients in their growth and ensure that they are satisfied with our solution. Reporting directly to the Lead Customer Success FBL based in Paris, this job is an opportunity for you to participate in the growth of the FBL region by providing close account management for existing customers. Your missions : Support clients in their fast growth Manage the follow-up and retention of a portfolio of strategic clients Develop a close and trusting relationship with strategic customers by giving them best practices and make sure our product allows our customers to leverage it to achieve their goals and solves their challenges Define your own strategy for monitoring your portfolio according to the needs and type of clients Follow the customers’ business evolution. Provide business activity review and technical/functional workshops Manage pricing renegotiations...

DBT was created with the ambition to enable growth for Small and Medium sized Enterprises (SMEs) and entrepreneurs. We are building the next generation financial partner for SMEs, have a fast-growing customer base and strong financial backing. Join our mission to offer SMEs the financing they need and deserve. DBT is a fintech scale-up in Stockholm looking to serve the Swedish SME companies with tailored finance solutions to support their growth journeys. We apply technology to give our customers the best-in-class financial partner experience. We have an excellent team, an established track record and customer base, and strong financial backing. We’re continuing our growth journey and recruiting for our tech team. What would you do? We’re looking for a senior backend developer (or fullstack developer) to help us further expand our state-of-the-art financing solution. Key success factors are data collection, aggregation and analysis, seamless SaaS integrations, excellent user...

What will you be doing? Focusing on the IBERIA region, you will be in charge of the Field Marketing strategy and execution that aligns with local goals and budget, but also global marketing plays and regional sales priorities. Work closely and build relationships with global and local sales teams to align our go-to- market strategy and reach our targets. Drive awareness and lead generation through ON / OFF tactics such as 3rd party Events, Meetups, Webinars, ABM, Digital marketing campaigns. Coordinate with Brand and Comm to gain regional awareness with PR activities. Partner with Content & Design teams to create local content and marketing/sales collateral such as customer success stories, market trends, thought leadership interviews. Identify new marketing activities, manage all local agencies (event, localization..) and produce projects from concept to completion. Support our Partner Marketing...

About Us Moula is a leading FinTech for small to medium businesses. We empower customers across Australia and New Zealand to grow their companies with a suite of Financial Products. At Moula, we value learning, collaboration and clarity. You'll find success here if you have the customer in the front of your mind in everything you do. You have a million tricks in your toolkit about how to understand the customer, build exactly what they need and measure your team's success. If you think about any piece of work as an experiment and are passionate about making data driven decisions, ready to iterate or pivot frequently, then this is the right job to be looking at. What you'll be doing: Working for the Leda brand, a subsidiary of Moula, a key component of this role revolves around delivering B2B sales outcomes through outbound merchant acquisition and activation. There is an additional focus on managing administration through the whole sales process, as well as maintaining...

THE COMPANY: Building and executing a great investment strategy shouldn’t require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly evolving, and tech solutions like YCharts are paving the way for advisors and planners to scale their businesses. YCharts enables its customers to make smarter investment decisions and better communicate with their prospects and clients. Our cloud-based software provides investment advisors, wealth managers, asset managers and retail investors with powerful research tools, comprehensive data, compelling visuals, and customizable sales collateral. Thanks to our best-in-breed software and unparalleled support, YCharts has transitioned from a fintech startup to a thriving growth company (Inc. 5000 Honor Roll 6x Fastest Growing Company) in the burgeoning “wealth-tech” space. YCharts proudly services industry-leading names such as John Hancock, TD Ameritrade, Fidelity and Charles Schwab. THE POSITION:...

A little bit about us: We are Belvo, a financial API platform with the bold vision of democratizing access to financial services in Latin America. We enable any company or developer to access and interpret their end-users’ financial information. We are turning the rich and diverse Latin American financial ecosystem into a set of developer-friendly tools and APIs. We’re a highly-technical, passionate and driven team. We are more than 100 people, our team currently represents 26 nationalities and we have offices in Barcelona, Mexico City, and São Paulo - while a large portion of us works remotely. We are tackling a very stimulating problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way. Since starting our adventure in May 2019, we have raised $56m from the leading VC investors globally. You can read more about our company here and about our team...

We’re looking for a Field Marketing Manager to scale and execute our marketing programs across Germany/East and Northern Europe. You will work closely with Sales and Marketing to run creative and data driven ON/OFF marketing campaigns, targeting Enterprise audiences primarily but also startups. This position reports to the Head of Demand Generation and will partner with key Marketing and Sales leaders. This is a challenging position in one of the fastest growing fintechs in Europe. What will you be doing? Focusing on Germany and expanding to the East and Northern Europe region, you will be in charge of the Field Marketing strategy and execution that aligns with local goals and budget, but also global marketing plays and regional sales priorities. Work closely and build relationships with global and local sales teams to align our go-to- market strategy and reach our targets. Drive awareness and lead generation through ON / OFF tactics such as Events, PR, ABM,...

The Company: Preqin is an award-winning, independent, research company providing data and intelligence to the financial industry. Investment professionals use Preqin’s online products to obtain key information for business-critical decision-making. Preqin’s clients include fund managers, legal firms, institutional investors, financial advisors and placement agents. Primarily a data company; Preqin is also a fast-moving fintech with a strong growth record and a world-wide staff base. Owned by our founder, directors, and employee shareholders, we care passionately about our customers, brand and the employees that make it all happen. Role Overview: An exciting opportunity has arisen for an Events Coordinator to join the Events Marketing team at Preqin, the alternative assets industry’s leading source of data, intelligence and solutions. This role is based in our London office. Reporting to the Head of Events, the Events Coordinator will work as part of a busy global...

What To Expect As a Senior Client Success Manager, you will deliver on our strategy to build mind share and adoption of Ozow's payment services across our most strategic business Clients and customers. You will be responsible for new Client and Enterprise Client implementation and relationship management as well as ensuring adoption of and engagement with Ozow's payment platform.     You will be responsible for driving top-line revenue growth and overall end customer adoption across all market segments through channel Client engagement. The ideal candidate has both a business background that enables them to engage at a C-suite level and a sales background that enables them to easily interact with enterprise customers and field sales reps. You should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.     Your broad responsibilities will include driving account...

At R3 we’re planning to change the world. You will be working at the cutting edge of permissioned blockchain and distributed ledger technology (DLT) as it transforms the future of business. The Team R3’s Professional Services team works to bring Corda specialist expertise to our customers to make their adoption successful. We engage directly with our customers to design, build, deploy and advise them on their Corda journey to ensure long-term capabilities are sustained. Through a mix of business consulting, technical solutions and implementation, we help customers achieve their goals in the most effective way for their business. Our customer-centric and innovative approach to providing services and solutions in the industry allows us to strategically assess our customer's needs and ensure they are set-up for success from the beginning of their journey. In addition to working directly with our customers, we strive to ensure that we are collaborating internally with our Sales,...

To contribute to the hyper-growth of Mangopay, and accelerate acquisition of large merchants across Europe, Mangopay is looking to reinforce its european growth team by recruiting an experienced Partner manager that will contribute to the sales performances, the revenue increase and help positioned Mangopay as a reference for marketplaces in Spain & Portugal. Demonstrating leadership, strategic thinking, and being client oriented will be the keys of success for this strategic position at MANGOPAY. Reporting directly to the Head of Sales, Partners. The Partner Manager Iberia is responsible for the acquisition of large partners who can deliver jumbo & large size merchants. What will you be doing? 1. Nurture and consolidate our Partners Network Being the point of contact of our existing strategic partners to build and nurture a long-term relationship. Creation of new partnerships across the Spain and Portugal Roll-out MANGOPAY’s tiered partnership...

To contribute to the hyper-growth of Mangopay, and accelerate acquisition of large merchants across Europe, Mangopay is looking to reinforce its european growth team by recruiting an experienced Partner manager that will contribute to the sales performances, the revenue increase and help positioned Mangopay as a reference for marketplaces in DACH, NORDICS, NL. Demonstrating leadership, strategic thinking, and being client oriented will be the keys of success for this strategic position at MANGOPAY. Reporting directly to the Head of Sales, Partners. The the Partner Manager Northern and Central Europe Iberia is responsible for the acquisition of large partners who can deliver jumbo & large size merchants. What will you be doing? 1. Nurture and consolidate our Partners Network Being the point of contact of our existing strategic partners to build and nurture a long-term relationship. Creation of new partnerships across the Northern and...

Avatrade, located in Hertzlia is looking for a Head of Product A seasoned and technologically visionary to join us as a key member of the CTO’s management team. Passionate about building products that give customers real value while addressing their needs. Collaborate closely with the following departments to define business needs and product specifications in order to bring the products added value: Sales, Marketing, customer support, operations. Trading, Finance, regulation & compliance Lead the product life cycle process end to end; from strategy to detailed requirement specs and work collaboratively with Head of R&D & Head of IT deliver our products on-time and at the highest quality ending by realization of the added value . Lead the market research & competitive analysis in our industry in order to enrich our product offering to the benefit of our customers   Responsibilities:    Leading our Product department by creating vision,...

DBT was created with the ambition to enable growth for SMEs and entrepreneurs. We are building the next generation financial partner for SMEs, have a fast-growing customer base and strong financial backing. Join our mission to offer SMEs the financing they need and deserve. DBT is a fintech scale-up in Stockholm looking to serve the Swedish SME companies with tailored finance solutions to support their growth journeys. We apply technology to give our customers the best-in-class financial partner experience. We have an excellent team, an established track record and customer base, and strong financial backing. We’re continuing our growth journey and recruiting for our tech team. What would you do? We’re looking for a passionate product owner to help us further expand our state-of-the-art financing solution. Key success factors include excellent drive, communication, facilitation, and synthesis of business needs and technology vision. This role is responsible for:...

Paysend is a UK-based FinTech company that has over 7 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world's top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we've expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade, Serbia....

Join MarketFinance We believe in the power of small businesses. They have the single biggest impact on our economy and communities. But accessing the finance to bridge today’s funding gaps and fuel tomorrow’s big ambitions is a constant challenge. At MarketFinance we solve these challenges by taking the friction out of finance for businesses and through our embedded partnerships. Since 2011 we’ve pioneered smart technology to give these businesses access to the right finance, faster and at affordable rates. As a team, we’re united by our obsession of understanding what our customers are up against and supporting them at speed. We’re looking for passionate people who want to drive innovation, so businesses can fund the small steps, the giant leaps and everything in between. We recently raised £280m in debt and equity funding to grow our digital lending and embedded finance products in 2022. Read more about it on TechCrunch here. The Role As Head of the Invoice Finance...