325 head of customer support jobs

Talent Lab client – „Genome“ – is everything users need from traditional banks, but safer, faster and completely online. „Genome“ is: A Lithuanian-based Electronic Money Institution licensed by the Bank of Lithuania. A B2B/B2C EU-oriented company that offers personal, business, and merchant account opening, payment processing, money exchange, internal, SEPA, and SWIFT transfers, as well as other banking operations completely online. A fintech company where clients can manage all their funds and accounts within smart dashboard, which is in a desktop version or through an app on Android and iOS. Company is expanding and we are looking for HEAD OF CUSTOMER SUPPORT Key Responsibilities Oversee the daily operations of the Support Department, ensuring efficient and effective service delivery. Lead, mentor, and motivate the support team, fostering a culture of continuous improvement and professional development. Develop and implement strategies to enhance customer...

Job Overview: We are seeking an experienced Head of Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference) . The support teams, located in Malaysia, Cyprus, Mauritius, and Taiwan, are responsible for delivering exceptional service to both customers and internal sales teams. The successful candidate will strengthen brand culture, enhance operational efficiency, and improve the competitiveness of our brands by building a robust support system that adheres to the fast-paced demands of the financial market. Key Responsibilities: Leadership and Team Management: Lead and oversee support teams across multiple regions (Malaysia, Cyprus, Mauritius, and Taiwan) to provide seamless customer and internal sales support within the highly regulated financial sector. Foster a collaborative team culture that encourages open communication, continuous learning, and...

Job Overview: We are seeking an experienced Head of Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference) . The support teams, located in Malaysia, Cyprus, Mauritius, and Taiwan, are responsible for delivering exceptional service to both customers and internal sales teams. The successful candidate will strengthen brand culture, enhance operational efficiency, and improve the competitiveness of our brands by building a robust support system that adheres to the fast-paced demands of the financial market. Key Responsibilities: Leadership and Team Management: Lead and oversee support teams across multiple regions (Malaysia, Cyprus, Mauritius, and Taiwan) to provide seamless customer and internal sales support within the highly regulated financial sector. Foster a collaborative team culture that encourages open communication, continuous learning, and mutual support,...

Job Overview: We are seeking an experienced Head of Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference) . The support teams, located in Malaysia, Cyprus, Mauritius, and Taiwan, are responsible for delivering exceptional service to both customers and internal sales teams. The successful candidate will strengthen brand culture, enhance operational efficiency, and improve the competitiveness of our brands by building a robust support system that adheres to the fast-paced demands of the financial market. Key Responsibilities: Leadership and Team Management: Lead and oversee support teams across multiple regions (Malaysia, Cyprus, Mauritius, and Taiwan) to provide seamless customer and internal sales support within the highly regulated financial sector. Foster a collaborative team culture that encourages open communication, continuous learning, and mutual support,...

Job Overview: We are seeking an experienced Head of Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference) . The support teams, located in Malaysia, Cyprus, Mauritius, and Taiwan, are responsible for delivering exceptional service to both customers and internal sales teams. The successful candidate will strengthen brand culture, enhance operational efficiency, and improve the competitiveness of our brands by building a robust support system that adheres to the fast-paced demands of the financial market. Key Responsibilities: Leadership and Team Management: Lead and oversee support teams across multiple regions (Malaysia, Cyprus, Mauritius, and Taiwan) to provide seamless customer and internal sales support within the highly regulated financial sector. Foster a collaborative team culture that encourages open communication, continuous learning, and mutual support,...

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who We Are Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started! With over 1,300+ global...

Description Position Overview: The Head of OTC Sales for Crypto will lead and manage the OTC sales division within a leading cryptocurrency trading platform or financial institution. The role is responsible for driving business development, managing high-net-worth (HNW) and institutional clients, and overseeing a team that delivers tailored crypto solutions to institutional investors, family offices, hedge funds, and other high-value clients. This position requires deep knowledge of the cryptocurrency market, strong sales and relationship management expertise, and a proven ability to build and execute sales strategies that expand the firm’s market presence and revenue in the OTC crypto space. Key Responsibilities Develop and execute a comprehensive sales strategy to drive revenue and market share for the OTC crypto trading desk. Lead, manage, and inspire the OTC sales team to build relationships with institutional and high-net-worth clients, achieving sales targets and...

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further.With a team of more than 400 employees across the UK/Europe, we now support 8 million customers, building a product that truly impacts lives and supports families. We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. We are currently searching for an experienced Financial Crime Manager who will act as the MLRO for the UK with a strong understanding of the financial crime risk landscape and in-depth knowledge of regulatory expectations in the UK. You will lead the financial crime program for our UK-regulated entity. The role will act as a senior domain expert for Anti-Money Laundering, Counter Financing of...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission We are looking for...

As the largest function within IG, Global Technology has created a new and exciting opportunity for a Junior HR Business Partner/HR Consultant to lead all UK Tech-based people initiatives and activities, whilst also providing support to Global Technology Leadership, who are primarily based in London. Who Are We Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you...

As a Senior Trading Analyst at Deriv, you will be based at our dynamic new office in Singapore. Strategically situated in this regional financial hub, our Singapore office is home to a team of bright trading minds, dedicated to making Deriv everyone’s first choice for trading CFDs. This vibrant and stimulating environment will provide unparalleled opportunities for professional growth. Imagine yourself at the core of Deriv’s global trading operations, where you will play an executive role in analysing market trends and making strategic decisions that impact our trading and business operations. You will leverage risk metrics and advanced mathematical and financial methods to gain insights into customer trading behaviour and risk limits. Drawing on your expertise in financial markets, financial products, and macroeconomics, you will take ownership of projects aimed at pioneering new products and platforms. We are seeking an individual who can drive ambitious ideas into reality,...

Description Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life. That’s why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live. With Curve you can spend from all your accounts, track spend behaviour and provide insights, and security to protect you from fraud. For the first time giving you bright insights and control of all your money in one beautiful place. We’re developing a ground-breaking product with our customers at the core. Our user base is growing rapidly and we have exceptional metrics. We have funding from the leading names in tech investment, and a visionary leadership team who wants everyone who joins this remarkable adventure, to have the autonomy to masterfully develop their expertise. Welcome to...

IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010. Noteris Services Limited on behalf of IronFX, is looking to hire a Head of Business Operations. The Head of Business Operations will oversee daily activities across key organizational functions, including client funding, account opening, and customer support. This role is central to ensuring operational efficiency and effectiveness while aligning processes with the organization’s strategic objectives. The selected candidate can work remotely from Athens, Greece, with regular visits to the Limassol office. Alternatively, if the candidate is interested in relocating to Limassol, a relocation package can be provided. Key responsibilities include : Acting as a liaison between Back Office and Customer Support departments to foster communication and collaboration Streamlining workflows between the departments to improve service delivery and operational outcomes....

Senior Systems Network Engineer Salary - Competitive based on experience + excellent benefits Location - Vienna (Hybrid, 3 days in office) SmartStream Technologies is looking for an experienced System / Network Engineer to join our close nit but global IT team. This role will be based at our Vienna office and will give you an opportunity to work in a FinTech company with operations across the globe. The candidate should view themselves as an all-rounder as this is a wide ranging and varied role where you will be working on various systems and technologies. The successful candidate should be able to work independently as well as part of a wider global IT team reporting to the Global Head of IT based in Bristol and providing general IT support alongside junior members of the team. This is a senior position and so will expect the successful candidate to have 5-10 year’s experience in the field. Key duties & responsibilities will include: Day to day management of the...

Join Doo Group – Explore α Better Future Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together! Looking for a New Challenge? Join Us as We Expand Globally! As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth. DOO you have what it takes? What you’ll be working on: Supervise the global account opening, funding, and customer support teams, ensuring smooth...

Are you energetic, driven by new challenges and always looking to be the best? Do you want to build a career in fintech payments where you can keep developing whilst getting a hands-on experience? Do you want to have the opportunity to move at pace and drive growth through customer growth, engagement, and upselling industry leading payment solutions? If so, we would love to connect and collaborate! We want to hire ambitious, and value-adding talent into Modulr, one of the fastest growing payments businesses in the UK and Europe, to unlock our strategic vision to be the number #1 payroll and AP payments partner for all UK Accountants, Bookkeepers, businesses, and Payroll professionals. About Us At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card...