Fireblocks
New York, NY, USA
Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies to create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we are continuing to expand our teams to reach new customers globally. Primary Roles and Responsibilities: Owning problems through to resolution using all available resources at your disposal. Provide real-time support using CRM and Slack. Deliver best-in-class technical support for Fireblocks's SaaS platform. Monitor Escalation Statuses and create action plans for resolution with a timeline....