Latitude Financial Services
Melbourne, Australia
Our business analysts are the drivers behind our continued growth and success. With our commitment to continuous innovation, it’s our BAs who seek out, develop, and help implement strategic initiatives for improved customer experience, efficiency and productivity. As a Senior Business Analyst in our specialist project team, your role will be varied, working on projects directly related to growth initiatives, pricing, customer experience, regulatory and compliance, product and process improvements. Day to day, you will work closely with the Product and Development teams to help prioritise and manage any backlog, facilitate workshops with operations, product, marketing, legal and compliance to elicit, analyse and validate business processes, systems, and requirements. Beyond this, working in collaboration with CX and UX to ensure the solution delivers best possible customer experience. Key responsibilities: Documenting business and functional requirements or user stories...