StoneX Group Inc.
Krakow, Poland
Overview Permanent, full-time, hybrid (3 days per week in an office) MA 1 This is a perfect role for someone who would like to know better world of financial instruments and cryptocurrencies and is not afraid of challenges from existing and prospective customers. The purpose is to provide excellent and professional service including orders execution, dealing with complaints and answer trade related questions whilst keeping within the risk profiles. Responsibilities Handle all c lient enquiries by telephone, chat and e-mail in a timely and professional manner. Types of enquiries include, but are not limited to, general questions about the products and trading platforms, account opening, funding status and procedures, trade investigations and trade management, and first-line support for the trading platforms. Learn and use proprietary software, trading platforms, systems and other offered products. Identify and investigate platform i ssues . This includes...