FXCM
Melbourne, Australia
Principal Duties and Responsibilities • Identifying and targeting clients in the Australia market • Building and maintaining relationships with clients through regular communication and high-touch service through phone calls, chats and email. • Providing exceptional service and support to both new and existing clients to ensure maximum satisfaction • Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise • Keeping up-to-date with industry trends and developments in the global financial markets and stay ahead of the competition • Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products. • Consistently achieve departmental and individual metrics • Coordinate and collaborate with managers from sales and other departments to work on different projects aiming to effectively improve the metrics and incentivize the growth of the...