Minna Technologies
Bucharest, Romania
We are looking for an experienced Head of Product Operations to join our Product Operations team in Romania. This team is essential in enabling us to successfully handle incoming cancellations and supporting enquiries from end-users within a timely manner and ensure compliance to ensure we are meeting our SLAs.
The role will be managing a team of Product Operations Administrators based in Romania and will report into the Product Director.
The Head of Product Operations will be accountable for improving the operational efficiency of conducting actions; currently the focus is on cancellations. One of the best ways to increase efficiency is leveraging automation and where appropriate, other technologies such as ML or AI.
Improving the Product Operations Efficiency and successfully running initiatives which directly contribute to key outcome metrics for the company, specifically Product Volumes and Adoption.
You may be asked by Feature Product Owners to own specific...