16 operations jobs in Kuala Lumpur

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the Opportunity: The successful candidate will have prior AML transaction monitoring and...

ABOUT US Matrixport is Asia’s fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe. Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing. “Get More From Your Crypto”. WHY JOIN US At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one...

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the Opportunity: The successful candidate will have prior AML transaction monitoring and...

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America. What You Will Do The Revenue Strategy & Operations Manager will help define our local strategy, execute core initiatives, and improve operational processes. We are looking for an analytical and strategic manager to help scale our commercial team and drive growth in the Malaysian BU. Reporting to the Country Manager, Malaysia you will work closely with the commercial, product and operations team to:...

Job Responsibilities: Perform due diligence on new clients, requesting KYC information, and documentation, reviewing and verification of received documentation, and making an analytical risk assessment for new and existing clients Perform AML and sanctions transaction screening for both real-time incoming and outgoing transactions on-ramp and off-ramp Conduct initial analysis and research using internal and external tools to uncover potentially suspicious transaction activities. Contact and follow up with clients to obtain required documents and when necessary Analyze documents and responses obtained from the clients Escalate any suspicious activities by conducting research internal reports Analyze existing policies and procedures relating to new & existing customers' data and suggesting any improvements Compile suspicious transactions and analysis into internal reports Escalate AML/CFT and sanction-related issues to immediate superior and leaders Assist in the...

Title: P2P Dispute Specialist Working Hour: Rotational Shift (5days work) What You’ll Be Doing: Attend to all disputes/inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc. Handle customer disputes and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location. Investigate each chargeback/fraud claim by customer, and provide analysis of loss trends. Detect fraud by analyzing customers’ trading and behavioural patterns and diligently report any suspicious account to prevent any loss. Liaise with both internal & external stakeholders, e.g.: product team, marketing team, etc. to handle complaints and feedback related to our products and services, e.g.: website, platforms, etc. Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers....

Job Responsibilities: Perform due diligence on new clients, requesting KYC information, and documentation, reviewing and verification of received documentation, and making an analytical risk assessment for new and existing clients Perform AML and sanctions transaction screening for both real-time incoming and outgoing transactions on-ramp and off-ramp Conduct initial analysis and research using internal and external tools to uncover potentially suspicious transaction activities. Contact and follow up with clients to obtain required documents and when necessary Analyze documents and responses obtained from the clients Escalate any suspicious activities by conducting research internal reports Analyze existing policies and procedures relating to new & existing customers' data and suggesting any improvements Compile suspicious transactions and analysis into internal reports Escalate AML/CFT and sanction-related issues to immediate superior and leaders Assist in the...

It’s 2023, technology has undergone an accelerated phase as we lived through unprecedented times. The ‘tech-tonic’ shift has reshaped our day-to-day aspects and we, at Boost, aspire to shake things up further in the financial services scene. In the last 5 years, some of our highlights include: made paying for your roti canai directly from your phone screen, made obtaining your loans completely digital in just 3 minutes, made insurance bite-sized and customizeable (think – insurance for phone screens?!) The Boost-RHB consortium is building towards a Digital Bank, where we strive to make innovative financial services such as these convenient, transparent, and most importantly accessible to anyone and everyone. We want to enable better living for our customers through our inclusive financial services that can universally serve and be embedded in their daily lives. Your Role: As a Product Owner (Associate/ Senior Associate Level), you will play a crucial part in developing...

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You'll Be Doing: Responsible for receiving, following up, and solving difficult problems, ensuring that...

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing Head of Sales to support our growth! We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology. We are looking for a passionate individual that can spearhead the growth of the company and lead our merchant acquisition efforts across Malaysia. Responsibilities: Develop, oversee and manage the sales process and team of sales executives. You’ll be the key driver in developing a scalable sales process as we grow the company. You’ll help to define the overall sales strategy and budget and to manage and lead a team of Sales Executives, with the aim of achieving monthly, quarterly and annual sales targets. Lead a cross functional team across Sales, Business Development and Customer Success. A successful...

Company Description Discover the Unexpected Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done. Our 20k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Job Description Role Summary: This role is responsible at a portfolio level and accountable at a product...

Want to be part of the fastest growing start-up that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing Senior Mobile Developer to support our growth! We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology. Responsibilities Work closely with our Marketing and Sales team to design and build new products and features Enhance code quality of our software, work on bug fixing and improving performance and responsiveness of our product Discovering, evaluating, and continuously implementing new technologies to maximize development efficiency Requirements Degree in Computer Science, Engineering or equivalent 4+ years of hands on experience in developing android applications Solid understanding of Android Development Good understanding of Firebase, GCP and modern frontend frameworks Proficient in Agile and SCRUM...

FP Markets is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Junior Web Designer in our Malaysian office. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. Reporting to: Head of Marketing Responsibilities: Work closely with the Senior Designers, Social Media Manager and Head of Marketing to ensure the optimal presentation of the Company’s brand image Design promotional material, such as banners, posters, and other online and offline materials Produce web design artwork, newsletters to support marketing initiatives Assist the Senior Designers with any other related tasks when needed. Participate in challenging and creative projects Candidate profile: Degree in graphic design or any relevant field Strong aesthetic and design skills Strong...

ABOUT US Matrixport is Asia’ fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe. Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing. “Get More From Your Crypto”. WHY JOIN US At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one...

Role & Responsibilities Provide client support including technical, operational, and product-related queries. Responding to incoming inquiries from clients via email, live chat, and telephone in a timely and professional manner. Client relationship management with new and existing global clients. Providing assistance in implementing new procedures and processes. Adhere to revisions to existing compliance practices and procedures, as implemented by the Compliance Manager / Compliance Committee. Ensure risks and issues are handled and monitored across the team in line with agreed multi-jurisdictional policies and procedures and work on continuous improvement plans as required. Participate in projects that will enhance and improve the onboarding team’s efficiency and customer experience. Process and review account applications. Regular and ad-hoc report generation and analysis. Handle applicants’ inquiries regarding account opening via email in a timely and...

FP Markets is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Talent Acquisition Partner for APAC in our Malaysian Office. We believe this role would fit be an ideal fit for an energetic and data-driven people person who can apply recruitment background; and who is interested in learning connected spheres of work and get prepared to Strategic People Partnership role. Your primary responsibility will be to attract and engage of the winning team who is driven to work, grow and succeed! Moreover, you will have a chance to contribute to global initiatives as a part of international team. Reporting to: Head of People (remotely), Head of Office (locally) Major markets: Malaysia, SEA, China Typical roles to recruit: Client Relations, Customer Support Duties and responsibilities: Talent Acquisition: Manage recruitment...