Payoneer
Madrid, Spain
Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. What You’ll Do Manage operations and processes related to the EOR employees and Client documents, communicate and explain details of end-to-end processes and policies Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience Run 24/7 operations, manage caseload, set priorities, and allocate them within...