Bitvavo
Amsterdam, Netherlands
What is the role about? The Customer Growth domain at Bitvavo is responsible for delivering an exceptional user acquisition and retention experience to our diverse range of customers, including retail users, market makers, and corporate clients. The domain is composed of four teams, each focused on key features such as: User acquisition: we strive to attract new customers to our platform through a variety of channels, including SEO, referrals, and affiliates. User onboarding: we optimise the user journey and increase conversion rate throughout the journey (including KYC, email verification and first deposit). User engagement: we optimise the user lifecycle and increase retention by using various communication tools to create a personalised experience. User management and security: we provide users with access means to their accounts and we also monitor behaviours on the platform in order to protect users against potential frauds (and ensure compliance with regulatory...