IG Group
Chicago, IL
IG’s Incident Management team are responsible for ensuring Incidents adversely affecting the business are quickly diagnosed, workarounds are determined, proper root cause analysis is performed and actions are taken to ensure that the incident does not reoccur.
The successful applicant for this role must have strong stakeholder management skills, a strong understand of IT Incident Management and a good understanding of all other Service Management processes
Responsibilities include:
Quickly determine the severity of Incidents, considering business impact and technical complexity.
Effectively coordinate the IT resolver groups working on the resolution of incidents.
Manage all incidents through the incident management lifecycle.
Deliver clear and accurate communication during all incidents to senior management and business stakeholders
Chair war rooms or major incident conference calls and ensure they are working to full efficiency in dealing with major...
