The Opportunity We are seeking a talented Chargeback Analyst to be responsible for processing cardholder related dispute claims for members of CO-OP Financial Services credit unions. Primary duties include processing Chargebacks, researching and resolving cardholder claims of fraud and/or error while mitigating loss and maintaining a high level of productivity and accuracy. Position serves as an in-house resource on debit and credit card operating rules and regulations with relation to Chargeback, Arbitration, Compliance and other dispute resolution methods for Visa and MasterCard. Serves as primary contact and provides advisory support to credit union clients while maintaining the highest level of quality customer care.
This position is temporarily-remote . That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office.
What You Can...
19/02/2021
Full time
The Opportunity We are seeking a talented Chargeback Analyst to be responsible for processing cardholder related dispute claims for members of CO-OP Financial Services credit unions. Primary duties include processing Chargebacks, researching and resolving cardholder claims of fraud and/or error while mitigating loss and maintaining a high level of productivity and accuracy. Position serves as an in-house resource on debit and credit card operating rules and regulations with relation to Chargeback, Arbitration, Compliance and other dispute resolution methods for Visa and MasterCard. Serves as primary contact and provides advisory support to credit union clients while maintaining the highest level of quality customer care.
This position is temporarily-remote . That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office.
What You Can...
The Opportunity We are seeking a talented Configuration Analyst to control and configure the processing systems for credit, debit, loyalty, prepaid and shared branch platforms from requests interpreted and requirements gathered by the Configuration Management Business Analyst. This position is responsible for the execution and delivery of low complexity project activities of onboarding new clients, perform changes for existing clients or enhance the transactional processing environment. Person will have expert knowledge of one, or multiple areas, of CO-OP Configuration Management, its products and or services.
This position is flexibly-remote . That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
What You Can Look Forward To
Acts as the subject matter expert providing in-depth knowledge and understanding of...
17/02/2021
Full time
The Opportunity We are seeking a talented Configuration Analyst to control and configure the processing systems for credit, debit, loyalty, prepaid and shared branch platforms from requests interpreted and requirements gathered by the Configuration Management Business Analyst. This position is responsible for the execution and delivery of low complexity project activities of onboarding new clients, perform changes for existing clients or enhance the transactional processing environment. Person will have expert knowledge of one, or multiple areas, of CO-OP Configuration Management, its products and or services.
This position is flexibly-remote . That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
What You Can Look Forward To
Acts as the subject matter expert providing in-depth knowledge and understanding of...
The Opportunity We are seeking a talented Service Desk Specialist I to respond to and diagnose problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. What You Can Look Forward To
Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
Maintains accountability for the accomplishment of team and organizational goals.
Build strong internal and external partnerships.
Actively supports COOP’s strategic future, culture and leadership practices.
Proactively pursues department/company training and shows expected progress on learning plan. Keeps informed on new products, product enhancements, system changes, and compliance issues.
Research issues escalated from tier I within established timeframes.
Set up new clients and users on basic systems....
14/02/2021
Full time
The Opportunity We are seeking a talented Service Desk Specialist I to respond to and diagnose problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. What You Can Look Forward To
Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
Maintains accountability for the accomplishment of team and organizational goals.
Build strong internal and external partnerships.
Actively supports COOP’s strategic future, culture and leadership practices.
Proactively pursues department/company training and shows expected progress on learning plan. Keeps informed on new products, product enhancements, system changes, and compliance issues.
Research issues escalated from tier I within established timeframes.
Set up new clients and users on basic systems....
The Opportunity We are seeking a talented Fraud Prevention Consultant I to be the first point of contact for clients and internal staff for Fraud risk mitigation related inquiries. This role is responsible for maintaining fraud performance and rule mitigation methods through various fraud products and tools. The Fraud Prevention Consultant may be required to work weekends. What You Can Look Forward To
Handles all inquiries via email, tickets, and phone calls.
Review of external sources such as FICO Fraud Forum and Krebs On Security in order to stay in touch with fraud trends.
Basic Knowledge of Fraud Prevention Tools – works closely with team to build/validate new and existing rules.
Research Points of Compromise based on trends as well as ADC/CAMS Alerts from associations.
Acts as department liaison between:
Project coordinators/managers for projects
Call Center teams related to fraud case review
Coordinates contact with credit...
09/02/2021
Full time
The Opportunity We are seeking a talented Fraud Prevention Consultant I to be the first point of contact for clients and internal staff for Fraud risk mitigation related inquiries. This role is responsible for maintaining fraud performance and rule mitigation methods through various fraud products and tools. The Fraud Prevention Consultant may be required to work weekends. What You Can Look Forward To
Handles all inquiries via email, tickets, and phone calls.
Review of external sources such as FICO Fraud Forum and Krebs On Security in order to stay in touch with fraud trends.
Basic Knowledge of Fraud Prevention Tools – works closely with team to build/validate new and existing rules.
Research Points of Compromise based on trends as well as ADC/CAMS Alerts from associations.
Acts as department liaison between:
Project coordinators/managers for projects
Call Center teams related to fraud case review
Coordinates contact with credit...
The Opportunity We are seeking a talented Technology Delivery Manager to focus on maintaining client satisfaction with CO-OP’s technology and services through managing project delivery, run support deliverables and fixes, Key Performance Indicator (KPI) tracking and helping lead the team responsible for getting projects and tech support delivered to our internal clients and Credit Unions. This role is responsible for coordinating program alignment between Product, Architecture, Team Leads, Scrum Masters and IT BAs and manage the Epic and Feature backlog to be completed across scrum teams. This role requires someone who can keep a positive maintain an engaging relationship with business/product, adhere to delivery expectations, lead team(s), stay organized, manage conflict and use creativity to find ways to continuously improve delivery effectiveness in a fast-paced environment. The person in this position partners closely with other technology leaders within ET&S and the...
03/02/2021
Full time
The Opportunity We are seeking a talented Technology Delivery Manager to focus on maintaining client satisfaction with CO-OP’s technology and services through managing project delivery, run support deliverables and fixes, Key Performance Indicator (KPI) tracking and helping lead the team responsible for getting projects and tech support delivered to our internal clients and Credit Unions. This role is responsible for coordinating program alignment between Product, Architecture, Team Leads, Scrum Masters and IT BAs and manage the Epic and Feature backlog to be completed across scrum teams. This role requires someone who can keep a positive maintain an engaging relationship with business/product, adhere to delivery expectations, lead team(s), stay organized, manage conflict and use creativity to find ways to continuously improve delivery effectiveness in a fast-paced environment. The person in this position partners closely with other technology leaders within ET&S and the...
