What does a great Contact Center Associate - Government Solutions do? We deliver quality service and professional support in a variety of areas of inbound calls including: website & mobile application trouble shooting and log in assistance. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Use automated information systems to analyze the customer’s situation. We maintain a healthy balance between company policy and customer advantage in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and find opportunities to drive improvements that positively impact the clients' experience. Are afforded multiple cross-training opportunities to ensure we stay proficient with the adapting needs of the business. You’re the kind of person who loves to - Be somewhere...
23/10/2020
Full time
What does a great Contact Center Associate - Government Solutions do? We deliver quality service and professional support in a variety of areas of inbound calls including: website & mobile application trouble shooting and log in assistance. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Use automated information systems to analyze the customer’s situation. We maintain a healthy balance between company policy and customer advantage in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and find opportunities to drive improvements that positively impact the clients' experience. Are afforded multiple cross-training opportunities to ensure we stay proficient with the adapting needs of the business. You’re the kind of person who loves to - Be somewhere...
In the Lender Finance Group, we provide capital to investors and operators in the specialty finance space. We can analyze and lend against assets originated or acquired in almost any industry (e.g. consumer or commercial loans) with any underlying credit profile. Our book of clients ranges from family-owned 50- year old brick-and-mortar businesses to credit funds that are buying loans from new, online start-ups sponsored by sophisticated private equity investors. We were one of the early providers of capital to the fintech industry and continue to pursue opportunities in that space. Our bank’s yield goals encourage us to pursue opportunities where other financial institutions are not looking or cannot provide capital, creating a dynamic and creative work environment. Transactions generally range in size from $25MM to $150MM. The majority of our loans are asset-backed; however, we can pursue financings under almost any structural wrapper. The Investment Officer position inside of...
22/10/2020
Full time
In the Lender Finance Group, we provide capital to investors and operators in the specialty finance space. We can analyze and lend against assets originated or acquired in almost any industry (e.g. consumer or commercial loans) with any underlying credit profile. Our book of clients ranges from family-owned 50- year old brick-and-mortar businesses to credit funds that are buying loans from new, online start-ups sponsored by sophisticated private equity investors. We were one of the early providers of capital to the fintech industry and continue to pursue opportunities in that space. Our bank’s yield goals encourage us to pursue opportunities where other financial institutions are not looking or cannot provide capital, creating a dynamic and creative work environment. Transactions generally range in size from $25MM to $150MM. The majority of our loans are asset-backed; however, we can pursue financings under almost any structural wrapper. The Investment Officer position inside of...
The SVP, Director of Digital Banking is responsible for managing and overseeing the Bank’s digital transformation efforts from a business strategy and product execution perspective. This role is responsible for designing and executing the bank’s digital roadmap, including the definition of our customer needs, client journey (UX/UI), vendors/partners, etc. This role focuses on initiatives that accelerate Bank revenue and enhance core digital banking product capabilities. The SVP, Director of Digital Banking, will report into the EVP of Products & Partnerships. Responsibilities Develop short and long-term digital banking plans and implement programs that capitalize on business opportunities Lead the bank's digital team to define, communicate and execute the strategy, roadmap, and build for Digital Banking product offerings. Define and develop customer-level requirements, features, value proposition, and experiences for Digital Banking product offerings. Oversee...
16/10/2020
Full time
The SVP, Director of Digital Banking is responsible for managing and overseeing the Bank’s digital transformation efforts from a business strategy and product execution perspective. This role is responsible for designing and executing the bank’s digital roadmap, including the definition of our customer needs, client journey (UX/UI), vendors/partners, etc. This role focuses on initiatives that accelerate Bank revenue and enhance core digital banking product capabilities. The SVP, Director of Digital Banking, will report into the EVP of Products & Partnerships. Responsibilities Develop short and long-term digital banking plans and implement programs that capitalize on business opportunities Lead the bank's digital team to define, communicate and execute the strategy, roadmap, and build for Digital Banking product offerings. Define and develop customer-level requirements, features, value proposition, and experiences for Digital Banking product offerings. Oversee...
Come work as a Lead Java Developer at a leading FinTech company that offers great opportunities to advance and learn alongside accomplished Architects, and a culture of upskilling and innovation around AWS, Data Analytics, ML/AI. We rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving technical stack. We’re seeking a Lead Java Developer who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Our ideal candidate has experience building products across the stack and a firm understanding of web frameworks, APIs, databases, and multiple back end languages. Description: The main function of a Java Developer is to design, develop, and implement web-based Java applications to support business requirements. Job Responsibilities: Analyze highly complex business requirements; generate technical specifications to design or redesign...
08/10/2020
Full time
Come work as a Lead Java Developer at a leading FinTech company that offers great opportunities to advance and learn alongside accomplished Architects, and a culture of upskilling and innovation around AWS, Data Analytics, ML/AI. We rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving technical stack. We’re seeking a Lead Java Developer who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Our ideal candidate has experience building products across the stack and a firm understanding of web frameworks, APIs, databases, and multiple back end languages. Description: The main function of a Java Developer is to design, develop, and implement web-based Java applications to support business requirements. Job Responsibilities: Analyze highly complex business requirements; generate technical specifications to design or redesign...
WHO WE’RE LOOKING FOR We’re seeking a Compliance Program Manager to support the design and oversight of the Rize Compliance Program services and functions, by performing, or assisting in the performance of, the primary duties listed below: WHAT YOU’LL BE DOING This role is responsible for supporting the design and oversight of the Rize Compliance Program services and functions. This includes development of core Compliance capabilities including Testing, Risk Assessment, Training, Operational Control design, BSA/AML operations, Risk Reporting, Customer Complaint management, Regulatory Change Management, Exam Management, Vendor Risk Management, Issue Management, Customer Privacy and Protection, and Risk Governance framework and standards. Specific responsibilities may include: Develop and maintain relevant Compliance Risk program, policy and procedure standards. Design and oversee partner related Compliance services and related risk due diligence and oversight...
06/10/2020
Full time
WHO WE’RE LOOKING FOR We’re seeking a Compliance Program Manager to support the design and oversight of the Rize Compliance Program services and functions, by performing, or assisting in the performance of, the primary duties listed below: WHAT YOU’LL BE DOING This role is responsible for supporting the design and oversight of the Rize Compliance Program services and functions. This includes development of core Compliance capabilities including Testing, Risk Assessment, Training, Operational Control design, BSA/AML operations, Risk Reporting, Customer Complaint management, Regulatory Change Management, Exam Management, Vendor Risk Management, Issue Management, Customer Privacy and Protection, and Risk Governance framework and standards. Specific responsibilities may include: Develop and maintain relevant Compliance Risk program, policy and procedure standards. Design and oversee partner related Compliance services and related risk due diligence and oversight...
