Job Description
Who We Are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
Day-to-day Responsibilities
- Analyzing incoming disputes from the issuing banks and taking the right decisions in accordance with the rules & regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
- Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
- Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner
- Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Good (B2+) written and verbal business communication skills in Polish, English and German
- A technical approach with excellent attention to detail
- Strong customer focus
- Great interpersonal and communication skills
- Problem-solving mindset, analytical and troubleshooting skills
- Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
- Experience in Chargeback/credit card disputes will be a strong asset, otherwise experience in general customer service including complaint handling
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
