7 Customer Operations jobs in Dubai

Job Description As an Account Manager at finera., you will take full ownership of a portfolio of merchants, ensuring they consistently gain value from our payment solutions. You will nurture long-term, trusted relationships, deeply understand each merchant’s operations, and deliver proactive guidance that drives performance, optimisation, and retention. This role spans the full customer lifecycle, from supporting seamless onboarding through to ongoing growth and strategic development. By working closely with cross-functional teams, you will anticipate needs, resolve challenges, identify opportunities for expansion, and ensure every merchant receives a reliable, high-quality experience. Job Requirements Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Proven track record in a customer-facing role, ideally within the FinTech or technology sector, demonstrating an ability to develop relationships, understand customer needs, and...

Job Summary The Virtual Outbound Relationship Manager position is dedicated to serving clients within local and premium segments, focusing on non-cross-border interactions. This role is instrumental in expanding relationships through proactive outbound engagement, fostering adoption of financial products and services, and driving revenue growth aligned with regulatory standards and exemplary customer experience principles. You will be the key liaison, delivering tailored wealth advisory and product updates, spearheading sales efforts, and generating quality leads within a digitally enabled environment. This role propels the Bank’s strategic approach towards insight-led customer engagement, helping clients maximise their financial potential while expanding the Bank’s portfolio through trusted relationships and expert communication. Your daily activities will be pivotal in identifying client needs, proposing relevant solutions, and ensuring compliance with all operational and...

Job Description The Head of Customer Support will be responsible for building and leading a world-class customer support and success function within our fintech payments ecosystem. This role is critical in ensuring customer satisfaction, retention, and long-term value by delivering exceptional service, driving operational excellence, and acting as the voice of the customer across the organization. The ideal candidate has deep experience in fintech or payments, strong leadership capabilities, and a customer-first mindset. Job Requirements Prior experience in fintech, payments, SaaS, or financial services. Strong understanding of payment gateways, APIs, transaction lifecycles, and compliance considerations. Proven ability to build, scale, and manage high-performing customer-facing teams. Excellent stakeholder management and communication skills, with experience engaging senior client leadership. Data-driven mindset with experience using customer success metrics,...

Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures,...

Company Background Vantage is a globally recognized multi-asset brokerage firm headquartered in Sydney, operating under the oversight of reputable regulatory authorities. With a workforce of over 1,000 employees spread across more than 30 offices worldwide, we bring over 15 years of industry experience to our clients. We offer trading opportunities in CFDs for Forex, Commodities, Indices, Shares, and Cryptocurrencies. Our commitment is to provide a robust trading environment, complemented by a fast and user-friendly trading platform, enabling our clients to capitalize on trading opportunities efficiently. To learn more about our company, please visit our website: https://www.vantagemarkets.com/ Location: Dubai, On-site What You’ll Be Doing Identify and pursue new business opportunities in the Forex and CFD markets. Develop and manage relationships with Introducing Brokers, Affiliates, and institutional partners. Coordinate with Compliance, Operations, and Customer...

About Us At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game. We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don't stop there. At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and...

Como is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size businesses. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omni-channel communication, auto-generated AI campaigns, customized and branded mobile app and much more. Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you! We are looking for an organized, analytical and empathetic Support Specialist with great technical, relational, and communicational skills to assist our clients with technical problems when using our products and services. This candidate will be...