3 Fintech jobs

About the Role An outstanding opportunity is available to join SWE, a diverse and inclusive team located in Luxembourg, operating within an international and informal setting. In the role of Complaints Consultant, involvement will be within a small cross-functional delivery team addressing complaints from customers or their legal representatives. These complaints concern SWE legacy products, their sales process, and associated Terms & Conditions. This position holds a key responsibility in ensuring customers obtain timely resolution or are regularly updated about any delays. Key Accountabilities Effective and timely handling of complaints while meeting the internal policies of SWE and the reasonable interests of customers. Work with our business partners to investigate and resolve customer complaints as required. Coordinate with all parties involved, including our in-house legal department, external lawyers, the actuarial team, and other decision-makers to ensure...

We hold EMI and CASP licenses from the CSSF and build international payments infrastructure for businesses operating across markets, currencies, and financial systems. We are creating a unified platform that brings together international payments, foreign exchange, and digital financial infrastructure - helping companies simplify treasury operations, expand into new markets, and connect traditional payment rails with the emerging digital economy. About the Role As our platform continues to evolve, we're looking for an adaptable, hands-on professional who enjoys working across customer operations, product improvements, and cross-functional collaboration in a fast-moving fintech environment. This is far more than a traditional customer support role. You'll work closely with Product, Engineering, Compliance, Finance, and Business teams to ensure our platform delivers an outstanding customer experience. You'll support clients, validate new product releases through User...

Who we are? Silverfin is a cutting-edge cloud software solution built by accountants, for accountants. Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work. Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance. In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry. Today, Silverfin is trusted by over 1000 firms across 18 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, JTC, PKF, Baker Tilly, and Grant...