5 back office administrator jobs

About the Role An outstanding opportunity is available to join SWE, a diverse and inclusive team located in Luxembourg, operating within an international and informal setting. In the role of Complaints Consultant, involvement will be within a small cross-functional delivery team addressing complaints from customers or their legal representatives. These complaints concern SWE legacy products, their sales process, and associated Terms & Conditions. This position holds a key responsibility in ensuring customers obtain timely resolution or are regularly updated about any delays. Key Accountabilities Effective and timely handling of complaints while meeting the internal policies of SWE and the reasonable interests of customers. Work with our business partners to investigate and resolve customer complaints as required. Coordinate with all parties involved, including our in-house legal department, external lawyers, the actuarial team, and other decision-makers to ensure...

Company Description Building the broker of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. Swissquote Capital Markets Ltd, a subsidiary of Swissquote Group Holding Ltd, a leading provider of online financial and trading services providing trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms. Our +1000 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Are you all in? Don’t be shy, apply! Job Description...

Job Description This role provides application support for FNZ business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers. Team Responsibilities Application Support – ensure that the application is working correctly as deployed. Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations. Role Responsibilities Monitor issues log - to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries. Diagnosis and...

Job Summary To support the Senior/Associate Director in revenue generation, customer acquisition, relationship deepening, portfolio growth and business development across both the Premium and Priority Banking segments through a dedicated virtual engagement model. The Assistant Relationship Manager (Virtual) is responsible for managing and servicing an assigned portfolio of Premium and Priority Banking customers through proactive telephone, video and digital engagement channels. The role will execute a disciplined Contact Management Plan to deepen customer relationships, enhance customer experience, identify financial needs and deliver appropriate banking, wealth, insurance and investment solutions. The role will support the growth of Priority Banking by developing Premium Banking customers towards Priority qualification through consistent customer engagement, portfolio reviews, needs-based conversations and wallet share expansion. The role will also ensure existing Priority...

Project Description: The Murex FO support analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups. Responsibilities: Support traders, middle office users on daily issues including PL / position mismatches / market data, mkt operations, etc. Configure curves (rate, rate hedge, credit) and static data including securities, generators, indices, currencies, vol surface, portfolios, user groups, access rights etc., in Murex. Write new pre trade rules, create / amend lookup tables / simulation views / e-tradepad strategies / Live Book views. Work on Patch upgrades / version upgrades testing to reconcile any PL / Greeks issue & avoid any regressions. Reporting on progress on issues / showstoppers to...