2 Trustly jobs in Limassol

Location: The role is based in our Limassol Office, Cyprus. IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a strong focus on cutting-edge technology, innovation, and performance marketing, we empower traders worldwide through impactful digital campaigns and world-class platforms. We are seeking to recruit a native Spanish speaker Client Success Executives to join our Team. In this role, you will proactively engage with clients to enhance their overall experience with IronFX’s platforms and services. You will build relationships, anticipate client needs, and ensure a smooth and personalized client journey, contributing to client satisfaction and long-term engagement. What You’ll Do Proactively engage with clients via various mediums to enhance their overall experience and build strong, long-term relationships. Conduct outbound calls to...

  Lead the end‑to‑end onboarding process for corporate, institutional, and high‑value clients across global jurisdictions. Conduct and review KYC/KYB on complex structures, including multi-layered corporate entities, funds, trusts, foundations and charities. Assess and verify ownership, control, and source‑of‑funds information in line with regulatory requirements (FCA, MiFID, AMLD, and relevant global frameworks). Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance. Work with the Compliance team to flag high-risk clients and manage escalations or complex cases. Mentor and provide guidance to junior client onboarding team members, ensuring they are well-equipped to handle their responsibilities and succeed in their roles. Work closely with sales, partner success, and customer success teams to ensure smooth handoffs and alignment across departments. Ensure all KYC records are securely stored and accessible for audit and...