6 Customer Value Management jobs

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description The Sales Director / Manager –...

Summary The Head of Bancassurance will be responsible for building, leading, and scaling the bancassurance vertical at Finance House. This role will drive the strategy, partnerships, product portfolio, and sales execution for insurance distribution through the organization’s channels. The incumbent will play a critical role in establishing bancassurance as a key revenue stream by leveraging customer base, digital platforms, and branch/relationship channels, while ensuring compliance with regulatory requirements and delivering superior customer experience. Key Objectives Build and scale the bancassurance business as a core revenue vertical Drive insurance sales through multiple channels (branches, digital, RM network) Establish strong insurer partnerships and product offerings Enhance customer value proposition through integrated financial solutions Ensure regulatory compliance and sustainable business growth Major Responsibilities Strategy & Business...

Job Description The Head of Customer Support will be responsible for building and leading a world-class customer support and success function within our fintech payments ecosystem. This role is critical in ensuring customer satisfaction, retention, and long-term value by delivering exceptional service, driving operational excellence, and acting as the voice of the customer across the organization. The ideal candidate has deep experience in fintech or payments, strong leadership capabilities, and a customer-first mindset. Job Requirements Prior experience in fintech, payments, SaaS, or financial services. Strong understanding of payment gateways, APIs, transaction lifecycles, and compliance considerations. Proven ability to build, scale, and manage high-performing customer-facing teams. Excellent stakeholder management and communication skills, with experience engaging senior client leadership. Data-driven mindset with experience using customer success metrics,...

You've already recruited partners, closed deals, and learned what a bad commission structure costs. Now you'll do it with a bigger portfolio, tougher accounts, and more say in how the deals get built — and you'll be the person newer executives turn to when a partner conversation gets hard. Why This Matters Deriv processes more than $700B in monthly trading volume. A significant share of that comes through partners — Introducing Brokers, affiliates, fintech partners, and payment providers who bring traders to the platform across more than 150 countries. The Growth Partnerships function sits at the heart of that engine. When a high-value IB in MENA goes live, when an affiliate activates a corridor that's been stalled for months, when a renegotiation actually holds instead of falling apart — that's the kind of outcome a senior executive is expected to own. Real money, real regulations, real consequences. The portfolio you carry moves the region's numbers, not just your own. Why...

Key Responsibilities Strategy Strategies for Revenue generation and business development Business objectives and goals Drive the Digital Agenda Business Acquisition & Sales Management Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue. Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions. Induction of all (NTB) new customers brought in by the Branches & Direct Sales team. Achieve “best in class” productivity in order to maximize the efficacy of the sales process. Achieve the budgeted cross sell targets, consistency and penetration. Aggressive Sales call plans to acquire large prospective customers through referrals. Ensure coverage of customer base in accordance with the approved contact plans. Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) Maintain and update customer information on C...

The partners you recruit and activate will connect Deriv's products to real traders, moving real money, across real markets. You'll learn the mechanics of how high-value partner ecosystems work — and start contributing to one from day one. Why This Matters Deriv processes more than $700B in monthly trading volume. A significant share of that comes through partners — Introducing Brokers, affiliates, fintech partners, and payment providers who bring traders to the platform across more than 150 countries. The Growth Partnerships function sits at the heart of that engine. When a high-value IB in MENA goes live, when an affiliate in Southeast Asia starts generating first volume, when a payment provider unlocks a new corridor in LATAM — that's what this team makes happen. Real money, real regulations, real consequences. What you learn here, you'll learn by doing it. Why Deriv We're already running AI in production — not running pilots. 65%+ of customer enquiries resolved by...