63 Customer Operations jobs

We hold EMI and CASP licenses from the CSSF and build international payments infrastructure for businesses operating across markets, currencies, and financial systems. We are creating a unified platform that brings together international payments, foreign exchange, and digital financial infrastructure - helping companies simplify treasury operations, expand into new markets, and connect traditional payment rails with the emerging digital economy. About the Role As our platform continues to evolve, we're looking for an adaptable, hands-on professional who enjoys working across customer operations, product improvements, and cross-functional collaboration in a fast-moving fintech environment. This is far more than a traditional customer support role. You'll work closely with Product, Engineering, Compliance, Finance, and Business teams to ensure our platform delivers an outstanding customer experience. You'll support clients, validate new product releases through User...

The Company Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales. Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market. Our people are: Accountable, customer-obsessed, collaborative, driven...

? Please note: This is an on-site role based in Vienna, Austria. Due to the fast-paced hiring process and local regulatory requirements, candidates already eligible to work in Austria or the EU are strongly preferred. About Us Established in March 2018, Bybit is one of the world’s fastest-growing cryptocurrency exchanges, serving more than 80 million registered users globally. We provide a professional platform where crypto traders and institutions can access innovative spot and derivatives products, ultra-fast execution infrastructure, institutional-grade security, and industry-leading customer support. Bybit EU is at the forefront of building a fully regulated digital asset platform in Europe under evolving MiCAR, EMI and MiFID frameworks. Our Vienna office operates in a fast-moving, international environment focused on innovation, operational excellence, and sustainable growth. As of today, Bybit is recognised as one of the most trusted, reliable, and transparent...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview The Onboarding Specialist is responsible for the successful onboarding, configuration, and activation of merchants utilizing payment solutions. The role serves as the primary operational contact throughout the...

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences. With more high-quality customer financial data, both Stripe and our users can offer better products to their customers. We have ambitious goals to enable all global businesses to run their entire...

Head of Alternative Investments | Barclays | Switzerland. We are seeking an experienced alternative investment specialist to act as the key link between product teams and clients, providing expert knowledge, support, and commercial insight across a range of alternative investment solutions. This role focuses on private markets, private equity, hedge funds, and related alternative investment products, supporting both internal stakeholders and external clients, and will offer significant visibility to the successful candidate. Working closely with Investment Advisory (IA), Private Banking (PB), and Hedge Fund teams, the successful candidate will play a pivotal role in driving the distribution and adoption of alternative investment products within the Swiss market. Required Skills & Experience Minimum 5 years’ relevant experience within alternative investments, private equity, hedge funds, or private markets gained at a leading investment firm, asset manager, private bank,...

About IG Group IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG - the future gets built here. About The Role As a Senior Finance Systems Support Specialist , you will ensure critical finance systems remain operational, reliable and aligned with business needs. Your technical expertise and problem-solving skills will directly enable finance teams to deliver accurate reporting, maintain strong controls, and support strategic decision-making. By monitoring...

About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most...

About Us Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance . That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of. What You'll Be Doing As our Product Manager - Payments, you'll take full ownership of Consumer Payments within the Features & Payment domain — spanning debit cards, SEPA Credit Transfers, QR payments, and more — building and...

About Us Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance . That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of. What You'll Be Doing As our Senior Product Manager - Payments, you'll take full ownership of Consumer Payments within the Features & Payment domain — spanning debit cards, SEPA Credit Transfers, QR payments, and more —...

Senior Product Manager - Financial Crime (Fraud Prevention) Product - Financial Crime Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week About the role Fraud moves faster than AML; stop fraud before money leaves. We're looking for a product lead to rethink, design and implement best-in-class, customer-centric fraud controls for our products and processes at Ebury. In this critical role, you will be instrumental in safeguarding our customers and assets by developing and executing a comprehensive product strategy to combat evolving fraud threats across our diverse range of financial products and jurisdictions. As we expand our capabilities across new verticals (i.e. embedded payments), new products (i.e. cards) and new payment rails (i.e. stablecoins ), tackling fraud is becoming a critical part of our strategy. You will be working closely with Operations, Compliance, Engineering, Data and Security teams. This is a unique opportunity...

Join us as a Payments Product Manager within our Transaction Banking (Global Transaction Banking) team, where you will support the development and delivery of Euro Clearing and payments solutions for Financial Institutions and FinTech clients. You will act as a trusted partner to the Product Lead, contributing to product strategy, delivery and stakeholder engagement across the end-to-end product lifecycle. You will play a key role in ensuring product initiatives are aligned to client needs, regulatory expectations and commercial objectives. Operating within a fast-paced and collaborative environment, you will contribute to the delivery of product workstreams, working closely with Technology, Operations and Control functions. You will translate business requirements into structured outputs, contribute to product roadmaps and support commercial analysis, while maintaining a clear focus on governance and risk. This role offers an opportunity to deepen expertise in payments and...

Why Paynovate? Paynovate is a Belgium based fintech with more than 80 talented employees. We're building a company where dreams are shaped, where bold initiatives are taken, where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level, and you could be a part of that. As we scale our platform and product offerings, we are seeking a Senior Financial Crime Operations Analyst to help strengthen and scale our first line of defense against financial crime risks. Your Mission As a Senior Financial Crime Operations Analyst, you will play a key role in strengthening Paynovate's first line of defence against fraud, AML risks and financial crime threats. Positioned between Operations and Compliance, you will investigate suspicious activities, assess transaction behaviours, and contribute to building a strong, scalable and regulator-ready financial crime framework. This role is designed...

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Risk at Revolut operates across all functions, products, and regions to monitor...

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences. With more high-quality customer financial data, both Stripe and our users can offer better products to their customers. We have ambitious goals to enable all global businesses to run their entire...

About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Join our team and take ownership of a product area within the card payments domain. You’ll make impactful product decisions, balance business and stakeholder needs, and drive business outcomes. Interested? Read on and apply! Responsibilities & Key Activities Define the long-term vision for the product and establish a roadmap to achieve it, Conduct market research to understand customer needs, industry trends, and competitive landscape, Use market...

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment? We are currently recruiting for a Valuation...

About Us Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class. Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to...

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Our Financial Crime team blends regulatory expertise with data-driven thinking to...

Summary The Head of Corporate & Commercial Finance holds end-to-end ownership of the organization’s corporate and commercial lending business, spanning origination, portfolio management, credit risk oversight, and client relationship management. The role is responsible for defining and executing a forward looking, market driven, and risk balanced corporate and commercial finance strategy that enables Finance House to achieve its growth and profitability objectives in the market. The incumbent will drive disciplined, scalable, and sustainable portfolio growth while ensuring strong asset quality, regulatory compliance, and risk governance. The role combines strategic leadership, deep credit and market expertise, and strong executive influence to manage complex corporate and institutional relationships, structure bespoke financing solutions, and optimize risk-adjusted returns across the portfolio. This is a highly complex, senior leadership role with significant impact on...