18 Customer Operations jobs

Electrum Is a Next-generation Payment Software Technology Company. Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily. At Electrum, we are grounded in impact - designing solutions that matter, acting with urgency, and continuously learning as we scale. We believe in creating together - working side by side with our clients and teams to build meaningful, lasting solutions. We prioritise making it safe - encouraging open communication, smart risk-taking, and trust so that creativity and alignment thrive. And we back empowered strong teams - hiring brilliant people, collaborating hard, and holding each other to high standards while leading with empathy and kindness. When you join the Electrum team, you'll get to: Be part...

Job Classification Job Family Sales and Service Career Stream Client Service Leadership Pipeline Manage Self: Technical (MST) FAIS Affected Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. Job Responsibilities Client Engagement Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken...

Job Classification Platform owner - Postilion 147441 Closing date - 31 August 2026 Job Family Information Technology Career Stream IT Operations Leadership Pipeline Manage Self: Technical Job Purpose The Platform Owner is accountable for the end-to-end ownership, strategic direction, operational resilience, and sustainability of the Postilion ecosystem and associated card payment platforms. This includes ensuring the platform delivers measurable business value while remaining secure, scalable, compliant, highly available, and cost effective. The role acts as the primary technology owner for the Postilion landscape, including transaction switching, acquiring, issuing, ATM, POS, eCommerce, clearing, settlement, reconciliation, and scheme integrations. The Platform Owner balances business demand, technology evolution, operational stability, regulatory compliance, vendor management, and financial stewardship across a high-volume transaction processing environment....

Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is...

Job Purpose To support the delivery, enhancement and optimisation of Home Loans onboarding solutions by translating business objectives into executable product initiatives, coordinating delivery activities, and driving continuous improvement across onboarding journeys. The role is responsible for the day-to-day management of product backlogs, requirements, stakeholder engagement, operational analysis and delivery execution. Working closely with Senior Product Managers, technology teams, business stakeholders and operations teams, the Product Development Manager ensures that onboarding solutions deliver business value, improve customer experience and meet operational, regulatory and risk requirements. The role requires a proactive individual who can identify opportunities, solve problems, drive initiatives to completion and contribute meaningful product insights while operating within the strategic direction established by senior leadership. Job Responsibilities Product...

Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is...

Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. Job Responsibilities Client Engagement Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. Discover client's service and digital needs through connecting, understanding and delivering...

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: We are seeking a highly analytical and commercially minded...

Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. Job Responsibilities Client Engagement Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. Discover client's service and digital needs through connecting, understanding and delivering...

Job Purpose To provide strategic quantitative insights across the end-to-end credit lifecycle, leveraging advanced analytics to identify emerging risks, uncover growth opportunities, and influence business strategy. Acting as a trusted analytical partner, the role translates complex data into actionable recommendations that enhance portfolio performance, profitability, and risk management. Job Responsibilities Strategic Analytics and Portfolio Insight Leadership Develop a deep understanding of portfolio performance across the end-to-end credit lifecycle within Private Clients, Wealth, and Small Business Services . Identify emerging risks, customer behaviour trends, portfolio opportunities, and competitive threats through advanced quantitative analysis. Design proactive monitoring frameworks and early warning indicators to support strategic decision-making. Influence portfolio, credit, and business strategy through evidence-based recommendations to senior...

We're seeking an enthusiastic and people-oriented HR generalist, who is an excellent communicator, detail-oriented professional with practical knowledge of local South African employment law and practices. This role will be the face of NMI's People function in South Africa, shaping workplace culture, supporting leadership and ensuring compliance with all South African employment legislation. Operating during later hours to align with our global operations, you'll be an integral part of our onsite leadership team while partnering closely with our global People function. This role requires a collaborative and adaptable, creative thinker, with hands-on experience in engagement and culture initiatives, HR administration and employee relations. About NMI NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and...

Job Purpose To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy. Job Responsibilities Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process. Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims. Build networks with stakeholders by participating in forums. Identify, build and maintain relationships with stakeholders to understand their short term insurance needs. Meet client needs by ensuring claims are processed according to service level agreement and insurance policy. Initiate and process claims to finalisation by ensuring compliance to insurance policy. Comply with Service Level Agreements by adhering to self imposed standards and timeframes. Minimise risk by complying with all Nedbank policies and procedures. Keep abreast of legislation and other industry changes that impacts...

About HFM: HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Account Manager to join our team. Your role at HFM: Presents products and services of HFM to prospective clients in informative manner. Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services. Provides guidance to new clients on the onboarding process and develops client relationships Cultivate successful client relationships and maintains a high level of client satisfaction. Knows all the features and benefits of all products, services and trading systems and tools offered. Attains full understanding of the Company’s internal operating systems. Engages with prospective clients...

Job Purpose To both execute on and oversee multiple complex data initiatives, ensuring that relevant, high-quality data is available in a timely manner for various analytical processes. A key aspect of this role is the ability to understand and translate business requirements into high value insightful data solutions, perform impact analysis to assess scope and budgeting implications, and engage effectively with key stakeholders across the bank. The Senior Data Analytics Engineer must be adept at navigating the bank’s systems and data landscape, ensuring alignment between data initiatives and business objectives. The senior Data Analytics Engineer is responsible for optimizing the data engineering analysis process, mentoring junior and intermediate analysts, conducting performance reviews, and supporting professional development. Analytics Engineering Alignment Navigating the bank’s systems and data landscape, ensuring alignment between data initiatives and business...

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: This is a front-line trading seat on Luno's OTC desk in...

Sygnia is an innovative FinTech company based in South Africa and listed on the main board of the JSE. The company provides asset management, stockbroking and administration services, as well as a wide range of savings products, to institutional and retail clients. All that we do is supported by leading-edge technology platforms. We are looking for an exceptional individual to join our team Retail Investment Services Team in the capacity of Client Relationship Manager (CRM). DUTIES AND DAILY RESPONSIBILITIES: Engage with Clients, Independent Financial Advisers (IFAs) and their support staff (occasionally face-to-face) within SLA and in accordance with Sygnia’s servicing standards. Discuss and explain all funds, products and services offered by Sygnia as well as all operational processes and requirements. Educate and support clients/IFAs on procedures, quotes systems, portal sites and completion of instruction forms, application forms and supporting documents...

Job Purpose We are seeking a Senior AI engineering specialist with deep expertise in designing and scaling hyperscale cloud systems and advanced AI platforms. This role requires a strong foundation in distributed systems, machine learning, statistics, and big data ecosystems, combined with hands-on experience across modern AI frameworks and programming languages. The successful candidate will play a critical role in architecting, deploying, and optimising AI systems powered by both small language models (SLMs) and large language models (LLMs), ensuring the right models and infrastructure are applied to each use case for optimal performance, scalability, and cost efficiency. Job Responsibilities Design and implement scalable AI systems leveraging SLMs and LLMs embedding responsible AI. Select appropriate models based on use case, performance, and cost constraints, optimising value versus investment (FinOps for AI). Develop end-to-end architectures from data...

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. About The Team You'll join the Institutional Access and Issuance portfolio,...