31 Customer Operations jobs

Job Description MultiSafepay is a leading payment service provider, offering omnichannel payment solutions to businesses across Europe. We are innovative and fast-growing, building powerful solutions that transform the way our clients do business. We're on a mission to make payments simple, secure, and accessible for every business. With powerful in-house technology and deep expertise, our modular platform brings online, in-person, and cross-border payments together in one place — giving merchants the flexibility to scale on their own terms. The Team Our Risk Operations team is responsible for enabling safe, balanced, and scalable merchant growth, acting as a first line of defense through strong compl;iance standards, effective transaction monitoring, and continuous merchant risk assessment across the entire lifecycle. Operating in a fast-paced environment, the team works closely with Compliance, Sales, and Customer Operations, playing a key role in protecting the business...

Curious Minds. Bold Ideas. Extraordinary Impact . We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. Banks and financial institutions are under pressure to modernize, and nCino is the platform making that transformation possible. As a Senior Enterprise Account Executive, you'll be at the center of that shift — bringing nCino's solutions to financial institutions across your territory and helping them reimagine how they operate. This is a role for someone who thrives on complex, consultative sales cycles and enjoys building genuine relationships with senior stakeholders. You'll own your territory end-to-end: identifying opportunities, building nCino's brand presence, and guiding prospects from first conversation through to signed contract. You'll also play a part in our customers' ongoing success, working closely with our Customer Success team to deepen existing relationships...

Context of the role The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical and financial and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers in the region. Key Responsibilities Ensure satisfaction across your portfolio of smaller accounts to support positive...

Product Implementation Manager | Based in Barcelona If you come from consulting, finance, or professional services and want more autonomy, more ownership, and direct exposure to how a scaling fintech delivers revenue, this is worth reading. Kantox delivers Currency Management Automation software that handles real financial operations for corporate clients across 75 countries, and as we take on larger, more complex implementations, we need someone who can own them end-to-end. This is a full-cycle individual contributor role: from solution design and project planning through to client go-live and handover. What you will work on Proactively managing implementation projects end to end: solution design, documentation, planning, and leading client workshops Taking direct responsibility for project planning, tracking progress, and identifying and resolving risks and issues across concurrent implementations Managing internal stakeholders across Sales, Product, and Tech to keep...

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Founding Staff Engineer (Web Platform) Valencia Office - Hybrid: 4 days in the office, 1 day working from home Build the banking experience the world's businesses deserve. Ebury is a global fintech, headquartered in London. We help businesses move money across borders — FX, payments, and lending — in 140+ currencies, sending payments to 160+ countries across 30+ regulated markets, delivered by 2,000+ experts in 40+ offices worldwide and backed by the stability of majority-owner Santander. That's a bank's...

Job Description About Paysafe Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Your career starts here. Help us build and deliver innovative payment solutions. Position Overview Paysafe is seeking a Business Development Manager to join our dynamic Revenue team. We’re looking for high-performing individuals with the drive to identify and qualify clients. If you...

We’re looking for a Principal Product Manager to shape how AI creates real value for our customers and for Spendesk, working across squads rather than inside a single one. You’ll join the AI & Data Products squad, which builds AI features and agents that make Spendesk smarter, faster, and more reliable. Its ambition is a step-change in leverage for our customers and teams, shipped pragmatically and judged on adoption and outcomes. This is a senior individual contributor role. You won’t rely on formal authority or direct reports. Instead, you’ll raise the quality of product decisions across multiple areas through strategy, systems thinking, evidence, and influence. What You'll Do Define durable AI product direction across several product areas, connecting customer problems, company priorities, technical reality, and commercial opportunity. Identify consequential problems that aren’t visible from a single squad, and frame them into focused, evidence-backed bets....

About Us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What You'll Be Doing As our Chargeback Specialist, you’ll be the person who manages and resolves complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity. Here's What Your Day-to-day Will Look Like Handle Complex Disputes and Chargebacks – Managing the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation. Perform Deep-Dive Analysis – Analyzing dispute and chargeback data to spot root causes, emerging...

About The Opportunity We are seeking a Product Manager for AI Products to join the “Intelligent Operations Platforms” (IOP) segment. In this role, you will drive the development of AI solutions - spanning both Machine Learning and Generative AI - that empower our teams and help N26 lead the financial industry through technology. Our AI Products team acts as a central hub of innovation. We don't just build features; we build and manage AI capabilities that allow every other part of the bank - from Financial Crime and Risk to Growth and Marketing - to become smarter. You will work at the intersection of cutting-edge technology and real-world banking, turning sophisticated models into scalable products that improve efficiency, compliance and the customer experience. In This Role, You Will Work hand-in-hand with Senior Product Leadership. You will work closely with different PMs to align your roadmap with the broader company-wide AI strategy, while maintaining autonomy over...

Product Vision We're looking for a Senior Product Manager to lead the KYC & AML squad — the team responsible for how Spendesk verifies, onboards, and continuously monitors the businesses and individuals who use the platform. This role sits at the critical intersection of product, compliance, and financial infrastructure — where every decision has direct implications for regulatory adherence, customer activation, and operational efficiency. You will own the product strategy for two core domains: KYC (company onboarding, document submission, and representative verification) and AML (ongoing transaction monitoring, including a major TMS migration). Beyond your squad, you will act as Spendesk's internal compliance translator — helping other product teams embed regulatory thinking into their work before it becomes a problem. As a PM in this role, you will turn compliance complexity into great product. You will translate regulatory requirements and operational pain points into...

About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in...

Context of the role The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical and financial and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers in the region. Key Responsibilities Ensure satisfaction across your portfolio of smaller accounts to support...

Product Implementation Manager | Based in Barcelona If you come from consulting, finance, or professional services and want more autonomy, more ownership, and direct exposure to how a scaling fintech delivers revenue, this is worth reading. Kantox delivers Currency Management Automation software that handles real financial operations for corporate clients across 75 countries, and as we take on larger, more complex implementations, we need someone who can own them end-to-end. This is a full-cycle individual contributor role: from solution design and project planning through to client go-live and handover. What you will work on Proactively managing implementation projects end to end: solution design, documentation, planning, and leading client workshops Taking direct responsibility for project planning, tracking progress, and identifying and resolving risks and issues across concurrent implementations Managing internal stakeholders across Sales, Product, and Tech to keep...

Who We Are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The opportunity Join a mission-driven team that thrives on innovation and excellence as we revolutionize the world of commerce by connecting businesses with the tools they need to surpass their customers' expectations. As a Customer Project Manager within our dynamic Enterprise Accounts division, you'll be at the forefront of this exciting transformation, playing a pivotal role in crafting seamless customer experiences throughout their journey. Your mission will be to engage with clients, navigating...

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Senior Software Engineer - Founding Team (Ebury Web Platform) Valencia Office - Hybrid: 4 days in the office, 1 day working from home Build the banking experience the world's businesses deserve Ebury is a global fintech, headquartered in London. We help businesses move money across borders — FX, payments, and lending — in 140+ currencies , sending payments to 160+ countries across 30+ regulated markets , delivered by 2,000+ experts in 40+ offices worldwide and backed by the stability of...

Who We Are Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end- to-end customer decisioning — to manage risk, drive growth, and transform business outcomes. By consolidating data, AI models, intelligence, agents and governance into a single decisioning environment, Provenir empowers business teams to configure and evolve strategy directly, while maintaining enterprise-grade reliability and regulatory compliance. Trusted by 120+ institutions in 60+ countries, Provenir processes over 4 billion decisions annually — turning architectural coherence into sustained risk performance and measurable value. Ready to solve meaningful challenges, work with enterprise customers, and help shape the future of AI-powered decisioning? Join us. What You'll Do You will be responsible for revenue growth for the LATAM region, reporting to Iberoamerica Executive VP. You will assume responsibility for driving commercial growth and efficiency of the...

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Founding Staff Engineer (Web Platform) Valencia Office - Hybrid: 4 days in the office, 1 day working from home Build the banking experience the world's businesses deserve. Ebury is a global fintech, headquartered in London. We help businesses move money across borders — FX, payments, and lending — in 140+ currencies, sending payments to 160+ countries across 30+ regulated markets, delivered by 2,000+ experts in 40+ offices worldwide and backed by the stability of majority-owner...

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. (Senior) Product Manager - API Platform & Developer Experience Product - API Team Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week We are looking for a technically strong ( Senior) Product Manager to help grow and evolve our API platform and API use cases . This role focuses on building high-quality, scalable APIs that enable partners and clients to integrate deeply with our payments, FX, and financial services capabilities. You will work closely with engineering,...

Novicap es un proveedor integral de soluciones de capital circulante centrado en permitir a los directores financieros/equipos financieros de las PYMEs pagar a sus proveedores y cobrar de sus clientes. Esto incluye crédito a corto plazo (factoring, financiación de la cadena de suministro y préstamos) y soluciones de automatización de pagos. Con oficinas en Barcelona y Madrid, estamos buscando un Account Executive apasionado de las finanzas y la tecnología que se quiera unir a nuestro equipo de ventas para contribuir a la financiación y crecimiento del “mid-market” en España. ¿Te parece interesante? ¡Sigue leyendo! ¿Qué harías? Tu misión será generar, estructurar y cerrar operaciones de financiación del capital circulante con empresas “mid-market” a través de soluciones de Factoring, Confirming y otras operaciones de financiación a corto plazo. A grandes rasgos, tus tareas serán: Desarrollar y mantener un plan de ventas ejecutable que garantice la consecución de los...

Product Marketing Manager | Based in Barcelona If you are a product marketer who wants to own the story of an entire product suite rather than a single feature, this is worth reading. Kantox is a BNP Paribas-backed fintech with a portfolio of Currency Management Automation products that solve real, measurable problems for CFOs and Treasurers. We are looking for one person to define how we position and message that portfolio, and to build the product marketing function around it. We build software that helps companies turn FX from an operational burden into a competitive advantage. Our clients are CFOs and Treasurers at mid-to-large corporates across 75 countries, and they trust us to move serious money. Over $20 billion and counting. What you will work on Owning the product marketing strategy for Kantox's full suite, working closely with Product Management to understand the roadmap and setting the direction for how we position and message our products across the...