4 Customer Operations jobs in Frankfurt am Main

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Compliance & AML Officer who will be accountable for the design, implementation, and ongoing oversight of both the regulatory compliance and AML/CTF frameworks for the newly established German Branch. The role carries dual responsibility: ensuring full adherence to MiFID II/MiFIR and BaFIN conduct and organisational requirements as applied in Germany, and maintaining a robust AML/CTF programme aligned with German AML regulations, EU requirements, and group standards. Key Responsibilities: Compliance Framework (MiFID II / MiFIR & BaFIN’s requirements) Act as the designated Compliance Officer (CO) under German...

Join us as a Payments Product Manager within our Transaction Banking (Global Transaction Banking) team, where you will support the development and delivery of Euro Clearing and payments solutions for Financial Institutions and FinTech clients. You will act as a trusted partner to the Product Lead, contributing to product strategy, delivery and stakeholder engagement across the end-to-end product lifecycle. You will play a key role in ensuring product initiatives are aligned to client needs, regulatory expectations and commercial objectives. Operating within a fast-paced and collaborative environment, you will contribute to the delivery of product workstreams, working closely with Technology, Operations and Control functions. You will translate business requirements into structured outputs, contribute to product roadmaps and support commercial analysis, while maintaining a clear focus on governance and risk. This role offers an opportunity to deepen expertise in payments and...

The Role As a Solution Consultant (EMEA) , you will play a critical pre-sales role at the intersection of commercial success and technical credibility. You’ll work directly with prospective and existing customers—primarily compliance teams at crypto exchanges, financial institutions, and fintechs—to understand their goals, identify pain points, and demonstrate how Elliptic’s products solve real-world challenges around AML, sanctions compliance, and risk mitigation. You will partner closely with our Sales and Customer Success teams. You will help execute on the account strategy of our Enterprise customers/prospects by shaping compelling value propositions and delivering tailored product demos that showcase our unique capabilities. This is a client-facing, high-impact role where your ability to communicate complex ideas clearly and commercially will be key to success. Key Responsibilities Lead tailored product demos and best practice sessions based on the needs of our Ideal...

We are seeking an experienced and commercially driven Financial Institutions Cash Sales Manager to accelerate the growth of our Financial Institutions business across Europe for Financial Institutions (FI), non-Bank Payment Service Providers (NBPSP), Broker Dealers and Alternative Finance institutions. You will play a critical role in delivering strategic advisory and complex transaction banking solutions across payments, liquidity management, and FX payment services to regulated clients. The successful candidate will be a recognised cash management specialist, capable of driving new business acquisition, expanding wallet share with existing clients, protecting income lines from potential competitor threat and positioning Barclays as a market leader in Europe. You will build and maintain strong customer relationships with valuable key names through effective client planning, identify and convert new business opportunities, which will require tailored and competitive pricing, and...