12 Analytics AI Engineer jobs in Sofia

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design, implement, and maintain automation rules, workflows, and routing logic to improve first response times, reduce manual ticket handling, and maintain CSAT above established benchmarks Conduct regular audits of existing automations to identify bottlenecks, false positives, ticket leakage, and incorrect routing Improve automation performance to increase agent efficiency and ensure tickets are handled accurately Develop rules based and dynamic routing to assign tickets according to language, product expertise, client tier, ticket content, client attributes, and real time agent capacity Configure and maintain Zendesk ticket...

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers. We are looking for a Senior AI Engineer to join our AI Engineering team and help design, build, and roll out production-grade AI solutions, with a strong focus on AI engineering, AI agents, agentic workflows, machine learning, GenAI, and LLM-based applications . This is a senior individual contributor role within the AI Engineering team. The Senior AI Engineer will work closely with the AI Tech Lead , engineering teams, product stakeholders, data teams, cloud/platform teams, and security teams to deliver reliable AI capabilities...

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Job Description Our Experian Software Solution's Analytics Services Team supports advanced analytic and generative AI products for decisioning, analytics, fraud, and identity globally. As a Machine Learning Engineer , you will design, build, and deploy cutting‑edge machine learning and generative AI solutions at scale. You will combine deep data science expertise with ML engineering and data engineering capabilities to deliver production‑ready models, prototypes, and platform capabilities. You will also partner with cross‑functional teams to support new global product...

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers. We are looking for a Senior AI Engineer to join our AI Engineering team and help design, build, and roll out production-grade AI solutions, with a strong focus on AI engineering, AI agents, agentic workflows, machine learning, GenAI, and LLM-based applications . This is a senior individual contributor role within the AI Engineering team. The Senior AI Engineer will work closely with the AI Tech Lead , engineering teams, product stakeholders, data teams, cloud/platform teams, and security teams to deliver reliable AI capabilities...

Capital.com is a global fintech company with over 1,000,000 clients worldwide. Our platform offers CFD trading across 5,000+ markets, powered by proprietary AI technology that helps traders make better decisions. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. As part of our continued investment in security and regulatory resilience, we are seeking a Security Architect to own the design of our enterprise security governance, risk, and compliance (GRC) framework. This is a senior, high-visibility role that sits at the intersection of security architecture, multi-jurisdiction regulatory compliance, and organizational risk — shaping how a global fintech company regulated across five jurisdictions thinks about, measures, and reduces security risk. Responsibilities: Own the enterprise...

Join the best bank to work for in Bulgaria* Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! We, at tbi, have been one of the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up, always on the lookout for new opportunities to grow our business. How do we do that? It’s all about our people - brave , passionate and caring people who don’t just want to follow the same path, but to transform tbi into a mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here - 70% of them would recommend tbi as an employer to their friends and family. Do you want to play a key role in our unique success story? We are looking for a strong, hands-on DevSecOps / Application Security Engineer to join our Information Security team. In this role you will embed security across the software...

We are a leading trading platform that is expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are currently growing our Backend Team and looking for great Engineers with an interest in trading to join us! Our Engineering team plays a pivotal role in ensuring the robustness, speed, and security of our product. Dedicated to enhancing performance, providing a best-in-class user experience, ensuring compliance, and safeguarding data, the team's efforts directly impact our ability to offer clients a seamless and secure trading journey. We believe great engineering talent not only delivers excellent code, but also lives our values. We are looking for someone who is eager to go fast , willing to innovate and grow , who knows how to listen, respect and...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Own the quality assurance tasks for multiple projects, ensuring that the software meets the highest standards of quality and reliability Actively participate in design and requirements reviews to ensure testability and usability of features and products Lead testing efforts, including developing and maintaining automation frameworks and scripts Plan, implement and execute testing tasks in different product areas - DB, integration, functional, UI/UX Analyse test results to identify areas for improvement and recommend process changes as needed Provide technical and process...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €38 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Brainstorm ideas with stakeholders and help define early feature concepts Express your design vision via wireframes, high-fidelity designs, and functional prototypes if necessary Present and explain the rationale behind your design decisions on regular peer design review sessions. Collect feedback and quickly iterate. Collaborate closely with engineers to ensure that your designs are accurately implemented according to Trading 212's standards of quality Base your design decisions on data by leveraging Trading 212’s analytics tools and on user feedback by conducting usability...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 4.5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Take task ownership in quality aspect and be responsible for work estimates, execution and task closure initiatives Actively participate in design and requirements reviews to ensure testability and usability of features and products Design and develop manual and automated test cases to ensure the quality and reliability of our software products Plan, implement and execute testing tasks in different product areas - DB, integration, functional, UI/UX Analyse test results to identify areas for improvement and recommend process changes as needed Ensure that all testing activities...

What’s in it for you? You’ll join a highly collaborative environment where innovation, ownership, and continuous learning are at the core of how we work. At MetLife, you’ll be empowered to deepen your expertise while contributing to the evolution of modern production management practices, including DevOps, automation, and AI-driven solutions. This role offers the opportunity to make a tangible impact—enhancing the resilience, performance, and security of critical platforms that support our business. Position objective: The Production Management Engineer (PME) ensures the reliability, performance, and stability of critical production platforms by combining production support with modern DevOps, observability, and automation practices. The role focuses on transitioning from reactive incident handling to proactive reliability improvement , leveraging monitoring, automation, and AI-enabled tools. In addition, the PME supports day-to-day operations and requires a solid...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Meet Nuvei , Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! The Role The...