9 Customer Operations jobs

Job Profile Summary We are looking for an enthusiastic and experienced Product Manager to strengthen our Acquiring squad and help shape the future of digital payments for merchants . If you are curious — or even passionate — about the merchant ecosystem, Ecommerce, and how businesses get paid, and if you enjoy translating customer needs into impactful solutions, this role gives you the opportunity to make a tangible difference for our clients. About The Role Within ING’s Payments Tribe , our ambition is to offer smart, seamless, personalized and reliable payment experiences across all channels. Payments are a daily touchpoint for our clients and sit at the very heart of the bank. The Payments Tribe is composed of three closely collaborating areas: Cards & Payments Acquiring, Accounting & International Payments Cash & ATMs You will join a small, highly collaborative Acquiring squad covering products such as Ecommerce payments, Point of Sale and...

Why Paynovate? Paynovate is a Belgium based fintech with more than 80 talented employees. We're building a company where dreams are shaped, where bold initiatives are taken, where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level, and you could be a part of that. As we scale our platform and product offerings, we are seeking a Senior Financial Crime Operations Analyst to help strengthen and scale our first line of defense against financial crime risks. Your Mission As a Senior Financial Crime Operations Analyst, you will play a key role in strengthening Paynovate's first line of defence against fraud, AML risks and financial crime threats. Positioned between Operations and Compliance, you will investigate suspicious activities, assess transaction behaviours, and contribute to building a strong, scalable and regulator-ready financial crime framework. This role is designed...

Why Paynovate? Paynovate is a Belgium based fintech with more than 80 talented employees. We're building a company where dreams are shaped, where bold initiatives are taken, where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level, and you could be a part of that. To help strengthen and scale our first line of defense against financial crime risks, we are seeking a Senior KYT Analyst. Your Mission As a Senior KYT Analyst, you will play a key role in strengthening Paynovate's first line of defence against fraud, AML risks and financial crime threats. Positioned between Operations and Compliance, you will focus on transaction monitoring activities, behavioural risk analysis and suspicious transaction investigations, while contributing to building a strong, scalable and regulator-ready financial crime framework. This role is designed to reinforce the 1st Line of Defence by...

Why Paynovate? Paynovate is a Belgium-based fintech with more than 80 talented employees. We're building a company where ownership, initiative, and impact are expected. As a regulated e-money institution, we design and operate payment solutions across acquiring, payment accounts, and payment services. As we continue to scale, we are reaching an important inflection point: moving from a project-driven organisation to a true product organisation. Today, our Payment Accounts stack is a critical foundation for everything we build, but we need to strengthen how we structure and deliver.To support this, we are looking for a Product Manager who will bring clarity, ownership, and customer-driven thinking into how we build and evolve this domain. Your Mission You will start by understanding how the product is actually used, where it breaks, and where the real pain points are. You will then own and evolve our Payment Accounts products into a scalable, reliable, and...

Role Purpose As a COBOL Engineer within the Customer Data & Onboarding domain, you will develop, maintain, and enhance critical mainframe applications that support customer onboarding, customer lifecycle management, customer data processing, and regulatory compliance. You will work closely with business analysts, architects, DevOps engineers, and platform teams to deliver reliable and secure solutions that serve millions of customer interactions. Key Responsibilities Design, develop, test, and maintain COBOL-based applications running on the mainframe platform. Analyze business and regulatory requirements and translate them into technical solutions. Support customer onboarding and customer data management processes. Perform impact assessments, root cause analysis, and defect resolution. Collaborate with cross-functional teams during project delivery and production support activities. Participate in release management, testing, and deployment activities. Ensure...

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Wise Europe is looking for a Head of FinCrime / AMLCO (MLRO) to join its 2LOD Compliance team in Brussels. This role will be working alongside Wise Europe’s Head of Compliance and will lead the Financial Crime Oversight team. In this role, you will be responsible for ensuring the effective mitigation of financial crime risks through the maintenance of adequate systems and controls. Duties Leading the 2LOD Financial...

At Capco, We Celebrate YOU! At Capco, we pride ourselves on fostering an inclusive and supportive workplace. By joining us, you’re stepping into a space where we encourage you to #BeYourselfAtWork . Diversity isn’t just a box tick; it’s the core of our success. We actively welcome individuals from all identities and backgrounds, and we’re committed to unlocking your unique potential. We also understand that every professional journey is unique, and some candidates may require reasonable adjustments in our hiring process. We’re here to accommodate and set you up for success. If you need assistance at any stage, feel free to mention this on your application form or talk directly with your recruiter. Why Capco? Capco is a global technology and business consultancy , operating at the forefront of financial services and energy transformation . With innovation and collaboration ingrained in our culture, we help our clients stay agile and...

About Capco Capco is a global technology and business consultancy focused on the financial services and energy sectors. We combine deep industry expertise with innovative thinking to help our clients transform their businesses, modernize their technology landscapes, and deliver exceptional customer experiences. At Capco, you will work in an entrepreneurial environment where collaboration, innovation, and continuous learning are part of our DNA. Our consultants contribute to high-impact transformation programs across leading financial institutions. The Role We are looking for a Functional Analyst with proven experience in Digital Assets, Blockchain, Tokenization, or Distributed Ledger Technology (DLT). This is a specialist role for professionals who have worked on financial services transformation initiatives in emerging digital asset ecosystems. Digital Assets are reshaping the future of financial services. Tokenization, blockchain, programmable money, digital wallets,...

Who we are. Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity Worldline is looking to recruit a Policy and Escalation Specialist to support its 1st Line of defence risk function in the Fraud Centre of Excellence. You will be part of a globally diverse team, known for its expertise in card scheme fraud and compliance programmes, PSD2, fraud patterns for different payment products and merchant verticals, and transaction monitoring within the issuing world. This role offers a unique opportunity to contribute to a team that values innovative...