Bond Financial Technologies, Inc.
Tel Aviv, Israel
About the Role Bond is growing and seeking a dynamic Workforce & Operations Manager. This role is multifaceted, requiring an exceptionally organized, adaptable, energetic, collaborative, and self-starting team member with strong analytical capabilities and a passion for workforce planning. This role owns the full workforce forecasting and scheduling cycle across our global operations, including related policy and reporting responsibilities. Responsibilities: Own day-to-day operational execution , ensuring goals are met on a daily and hourly basis and stepping in to resolve issues as they arise Forecasting, Planning & Scheduling - Own, and be responsible for, the full workforce management cycle, including but not limited to: forecasting, capacity planning, scheduling, real-time monitoring, and reporting. Lead the analysis of historical volume trends across all contact channels to generate short- and long-term demand forecasts that support staffing and...