45 Customer Operations jobs in London

Grow with the challenge At the time of inception, cloud-based systems and API fluency were new. But that didn't scare us. We waved goodbye to legacy systems and embraced modern technology – where our true innovation began and didn't stop. No hierarchy, no egos. Just a spirit of collaboration that flows right throughout our organisation – it’s woven into our DNA. We genuinely want to know about each other’s learnings and expertise, especially where it can help us achieve bigger things. At ClearBank, we make things happen. We solve problems together because we know that many heads are always better than one. Valuing different perspectives is what sets our culture apart. And being able to disagree and commit is key to our progress. Above all we’re a team because when we win together, it feels so much better than doing it alone. What You Can Expect ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy...

We are looking for a Security Platform Engineering Lead to define, build and operate a portfolio of reusable security capabilities that can be consumed by engineering squads as part of our product delivery. This role will combine technical leadership with hands on engineering, ensuring that security controls are delivered as code, embedded into infrastructure and CI/CD pipelines, and aligned to our AWS first, Terraform led platform model. We are looking to expand and mature further our Platform Engineering capabilities by introducing a Security Platform Engineering team, with a goal to make secure by default the best and easiest path for squads building customer facing services. This team will engineer and operate reusable security capabilities as internal products, embedding security controls directly into infrastructure, CI/CD pipelines and service templates. Working closely with Cloud Platform Engineering, Security Operations and other engineering squads, the function will...

JOB TITLE: Digital Assets Product Manager (Associate Director) SALARY: Competitive - will be discussed at interview stage LOCATIONS: London, Glasgow, Edinburgh, Manchester or Birmingham HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity: As a Digital Assets Product Manager, you'll help shape the future of how money moves and the next generation of products on blockchain. Working at the forefront of an emerging area in financial services, you'll develop and launch new capabilities that could transform how our Business & Commercial Banking clients transfer money, manage liquidity and access financial services. Your initial focus will be supporting the rollout of stablecoin-based transfers, translating an emerging technology into a practical, scalable proposition that delivers real value for our clients. You'll also...

Staff Product Manager - API Connectivity Product Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week We are looking for an experienced Product Manager to own API Connectivity with ERP and accounting platforms . This role will lead the strategy, delivery, and evolution of integrations with systems such as Sage, QuickBooks, and ERP aggregators (e.g. Codat, Merge, Apideck) . You will be responsible for building scalable, high-quality integrations that power financial workflows for our partners and customers, working closely with engineering, external vendors, and internal stakeholders. This role is critical to expanding the reach and adoption of Ebury’s API platform. What you’ll do Product ownership & strategy Own the Connectivity (ERPs) product domain , including: Direct integrations (e.g. Sage, QuickBooks) and Third-party aggregation platforms (e.g. Codat, Merge, Apideck) Define the product vision, roadmap, and success...

Senior Product Manager - Financial Crime (Fraud Prevention) Product - Financial Crime Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week About the role Fraud moves faster than AML; stop fraud before money leaves. We're looking for a product lead to rethink, design and implement best-in-class, customer-centric fraud controls for our products and processes at Ebury. In this critical role, you will be instrumental in safeguarding our customers and assets by developing and executing a comprehensive product strategy to combat evolving fraud threats across our diverse range of financial products and jurisdictions. As we expand our capabilities across new verticals (i.e. embedded payments), new products (i.e. cards) and new payment rails (i.e. stablecoins ), tackling fraud is becoming a critical part of our strategy. You will be working closely with Operations, Compliance, Engineering, Data and Security teams. This is a unique opportunity...

About Equals Equals is the next-generation global money movement platform built for exceptional businesses operating across borders. We bring international payments, embedded finance, and more together into a single connection that simplifies operations and strengthens financial control. With deep expertise and integrated infrastructure, Equals turns financial complexity into reliable solutions. With our headquarters in London and teams around the UK and Europe, you will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers. About the role This is a high-leverage product role. You will own Cards as a vertical: the strategy, the roadmap and the outcome, and you'll be judged on how much bigger and stronger the business is because of decisions you made....

About Us At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.  We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.  But we don't stop there.  At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime...

About Us We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences. About The Role As a Senior Technical Support Analyst, you’ll help keep Littlepay’s global platform reliable and performing well. Working closely with Engineering, Product and Customer Delivery, you’ll investigate complex issues, support customers and partners, and contribute to the smooth delivery of product changes and improvements. You’ll report to the Technical Support Manager, who leads the support strategy, operational rhythms and cross‑functional ways of working. In this role, you’ll help execute that strategy...

Grow with the challenge At the time of inception, cloud-based systems and API fluency were new. But that didn't scare us. We waved goodbye to legacy systems and embraced modern technology – where our true innovation began and didn't stop. No hierarchy, no egos. Just a spirit of collaboration that flows right throughout our organisation – it’s woven into our DNA. We genuinely want to know about each other’s learnings and expertise, especially where it can help us achieve bigger things. At ClearBank, we make things happen. We solve problems together because we know that many heads are always better than one. Valuing different perspectives is what sets our culture apart. And being able to disagree and commit is key to our progress. Above all we’re a team because when we win together, it feels so much better than doing it alone. What You Can Expect ClearBank is a place where you can do things differently and challenge the status quo. We will give...

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Product Owner to join our ever evolving Marketplace / Multi-Party Payments (MPM) product team and help shape the future of global commerce. What You'll Own As a Product Owner, you are responsible for translating product strategy into execution , ensuring your team consistently delivers high-quality, customer-centric outcomes. You will act as the bridge between business intent and technical delivery , owning backlog definition, prioritisation, and sprint execution to deliver tangible value in each iteration. Your success will be measured by your ability to drive delivery predictability, clarity, and impact across the Payout and Money Management product suite. Own End-to-End Delivery for Your Product Area Take full ownership of delivery outcomes across your product domain Translate roadmap priorities into clear, executable increments Ensure...

What you'll be doing We have an exciting opportunity for a Product Manager to join our Credit Cards Product Development team, supporting the continued growth and evolution of our Instalments proposition.   The team is responsible for designing and delivering customer‑centric credit card products and features, with end‑to‑end accountability for customer outcomes, commercial performance and delivery. Within this role, you'll focus specifically on the development, launch and optimisation of instalments features that help customers better manage their spending and repayments.   You'll take ownership of discrete initiatives within the instalments product roadmap. You'll work closely with Platform and Engineering teams, Everyday Banking and other Credit Card product teams to take ideas from concept through to scalable, compliant delivery.   You'll help shape how instalments are designed, positioned and delivered, balancing customer value, commercial...

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful...

We are looking for a Security Platform Engineering Manager to define, build and operate a portfolio of reusable security capabilities that can be consumed by engineering squads as part of our product delivery. This role will combine technical leadership with hands on engineering, ensuring that security controls are delivered as code, embedded into infrastructure and CI/CD pipelines, and aligned to our AWS first, Terraform led platform model. We are looking to expand and mature further our Platform Engineering capabilities by introducing a Security Platform Engineering team, with a goal to make secure by default the best and easiest path for squads building customer facing services. This team will engineer and operate reusable security capabilities as internal products, embedding security controls directly into infrastructure, CI/CD pipelines and service templates. Working closely with Cloud Platform Engineering, Security Operations and other engineering squads, the function will...

About The Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as of March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our...

The impact you will have Are you an analytical thinker who thrives in dynamic environments? Do you possess commercial acumen and a passion for crypto and technology? Join our team as a Senior Product Manager and play a pivotal role in shaping Elliptic’s future. In this role, you will own, drive and evolve the vision for our Real-time Risk solutions, building capabilities that detect financial crime risks instantly and empower customers to act on emerging threats as they unfold. You will deeply immerse yourself in our technology, the blockchain analytics and forensics ecosystem, and collaborate closely with our customers, who include some of the most remarkable and influential names in the crypto industry, financial services, and government agencies. Your ability to understand and anticipate market needs will be crucial in driving the ideation, design, and development of impactful capabilities. What You Will Do Design and deliver scalable, real-time, and programmatic...

What is Flagstone? Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work. Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage. A feel for our culture: To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and...

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted...

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Job Description Experian Consumer Services helps millions of UK consumers understand and improve their financial lives. Credit scores, subscriptions, and marketplace products are the core of what we do today. New Growth exists to build what comes next: new revenue streams and propositions that turn ECS from a credit-score app into a broader financial wellbeing platform. We're looking for a Product Manager – New Bets to be part of that mission. You will report to the Head of Product, New Growth, you will be shaping the strategy, running experiments, and shipping the...

Join us at Barclays as a Product Manager within BPL, you will play a pivotal role in shaping and delivering innovative financial technology solutions that support core banking and cash management capabilities. You will be responsible for defining product vision, prioritising delivery through Agile methodologies and collaborating with cross-functional teams to build scalable, customer-centric solutions and look to the product's future and how it will evolve over time. This is an exciting opportunity for an experienced Product Manager with deep FinTech expertise to influence product strategy and drive business outcome and enhance product delivery. To be successful as a Product Manager – BPL, you must have the following essential skills: Advanced experience with real-time accounting ledgers, cash management solutions, and banking integrations within a FinTech environment. Product management delivery experience, including defining product vision, roadmap development and execution of...

We are seeking a highly skilled and experienced Senior Product Manager to join our dynamic team. The ideal candidate will have a strong background in AI, LLM and AI agents , with hands-on experience in delivering production-ready projects in this domain. You will play a pivotal role in driving the development of enterprise applications, particularly in the legal domain , and will be responsible for managing the end-to-end product lifecycle. This role requires a deep understanding of transactional workflow applications , platform development , and API integration , as well as exceptional collaboration and communication skills. About The Role As a Senior Product Manager, you will be responsible for: Product Strategy & Vision Define and articulate the product vision, strategy, and roadmap for AI-driven enterprise applications, with a focus on the legal domain. Collaborate with stakeholders to identify market needs, customer pain points, and opportunities...