41 Customer Success Manager jobs in London

Grow with the challenge At the time of inception, cloud-based systems and API fluency were new. But that didn't scare us. We waved goodbye to legacy systems and embraced modern technology – where our true innovation began and didn't stop. No hierarchy, no egos. Just a spirit of collaboration that flows right throughout our organisation – it’s woven into our DNA. We genuinely want to know about each other’s learnings and expertise, especially where it can help us achieve bigger things. At ClearBank, we make things happen. We solve problems together because we know that many heads are always better than one. Valuing different perspectives is what sets our culture apart. And being able to disagree and commit is key to our progress. Above all we’re a team because when we win together, it feels so much better than doing it alone. What You Can Expect ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy...

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use...

Staff Product Manager - API Connectivity Product Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week We are looking for an experienced Product Manager to own API Connectivity with ERP and accounting platforms . This role will lead the strategy, delivery, and evolution of integrations with systems such as Sage, QuickBooks, and ERP aggregators (e.g. Codat, Merge, Apideck) . You will be responsible for building scalable, high-quality integrations that power financial workflows for our partners and customers, working closely with engineering, external vendors, and internal stakeholders. This role is critical to expanding the reach and adoption of Ebury’s API platform. What you’ll do Product ownership & strategy Own the Connectivity (ERPs) product domain , including: Direct integrations (e.g. Sage, QuickBooks) and Third-party aggregation platforms (e.g. Codat, Merge, Apideck) Define the product vision, roadmap, and success...

Senior Product Manager - Financial Crime (Fraud Prevention) Product - Financial Crime Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week About the role Fraud moves faster than AML; stop fraud before money leaves. We're looking for a product lead to rethink, design and implement best-in-class, customer-centric fraud controls for our products and processes at Ebury. In this critical role, you will be instrumental in safeguarding our customers and assets by developing and executing a comprehensive product strategy to combat evolving fraud threats across our diverse range of financial products and jurisdictions. As we expand our capabilities across new verticals (i.e. embedded payments), new products (i.e. cards) and new payment rails (i.e. stablecoins ), tackling fraud is becoming a critical part of our strategy. You will be working closely with Operations, Compliance, Engineering, Data and Security teams. This is a unique opportunity...

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful...

Build AI-powered product capabilities that automate, predict, and simplify user workflows Spendesk is looking for a Backend Software Engineer (IC3) to join our AI & Data Products squad and help build the next generation of product features powered by AI, ML, and intelligent automation. This is a hands-on backend role focused on turning predictive models, LLM capabilities, and business intelligence into real product experiences. You will work on backend services, APIs and MCPs that bring automation, prediction, and assisted decision-making into Spendesk’s user journeys, helping reduce manual work and make our product more proactive and intelligent. You will collaborate closely with the 3 ML Engineers in the squad, as well as Product Managers, Designers, and applicative squads across Spendesk. Together, you will build production-grade services that expose ML-driven and LLM-driven capabilities in ways that are reliable, observable, and valuable for end users. About...

About Us ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure. But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information. About You You’ll be joining as an...

What is Flagstone? Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work. Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage. A feel for our culture: To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and...

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Job Description Experian Consumer Services helps millions of UK consumers understand and improve their financial lives. Credit scores, subscriptions, and marketplace products are the core of what we do today. New Growth exists to build what comes next: new revenue streams and propositions that turn ECS from a credit-score app into a broader financial wellbeing platform. We're looking for a Product Manager – New Bets to be part of that mission. You will report to the Head of Product, New Growth, you will be shaping the strategy, running experiments, and shipping the...

Join us at Barclays as a Product Manager within BPL, you will play a pivotal role in shaping and delivering innovative financial technology solutions that support core banking and cash management capabilities. You will be responsible for defining product vision, prioritising delivery through Agile methodologies and collaborating with cross-functional teams to build scalable, customer-centric solutions and look to the product's future and how it will evolve over time. This is an exciting opportunity for an experienced Product Manager with deep FinTech expertise to influence product strategy and drive business outcome and enhance product delivery. To be successful as a Product Manager – BPL, you must have the following essential skills: Advanced experience with real-time accounting ledgers, cash management solutions, and banking integrations within a FinTech environment. Product management delivery experience, including defining product vision, roadmap development and execution of...

We are seeking a highly skilled and experienced Senior Product Manager to join our dynamic team. The ideal candidate will have a strong background in AI, LLM and AI agents , with hands-on experience in delivering production-ready projects in this domain. You will play a pivotal role in driving the development of enterprise applications, particularly in the legal domain , and will be responsible for managing the end-to-end product lifecycle. This role requires a deep understanding of transactional workflow applications , platform development , and API integration , as well as exceptional collaboration and communication skills. About The Role As a Senior Product Manager, you will be responsible for: Product Strategy & Vision Define and articulate the product vision, strategy, and roadmap for AI-driven enterprise applications, with a focus on the legal domain. Collaborate with stakeholders to identify market needs, customer pain points, and opportunities...

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a...

At Moneybox, our mission is to give everyone the means to get more out of life. In this role, you’ll help customers build towards one of their most important long-term financial goals: retirement. We’re an award-winning wealth management platform, helping over 1.5 million people build wealth throughout their lives, whether they’re saving, investing, buying their first home, or planning for the future. Through our pension product, we want to make it easier for customers to understand their retirement savings, take action with confidence, and build towards their future over time. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more - more freedom, opportunities, possibilities, and peace of mind. Job Brief We’re looking for a Product Manager to join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. This role is focused on improving the customer experience across our Pension product....

Location: London Full-time In office 4 days/week Why This Role Payments might not sound glamorous, but the scale of what moves through Modulr's platform speaks for itself. The products you'll own are live, used daily by real businesses and the problems are technically challenging. You'll have real ownership, a short line to decisions and room to shape things. No endless approval chains and no building for the sake of it. Who We Are Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability – built to scale. We process more than 200m transactions and over £180bn in payment value on an annualised basis, and we're trusted by over 6,000 businesses from fast-growing SMEs to global enterprises. We automate how money moves into and out of a business – payroll, supplier payments, spend management and payment collection – through a single platform, connected to the accounting and payroll systems finance teams already...

We are looking for a Security Platform Engineering Lead to define, build and operate a portfolio of reusable security capabilities that can be consumed by engineering squads as part of our product delivery. This role will combine technical leadership with hands on engineering, ensuring that security controls are delivered as code, embedded into infrastructure and CI/CD pipelines, and aligned to our AWS first, Terraform led platform model. We are looking to expand and mature further our Platform Engineering capabilities by introducing a Security Platform Engineering team, with a goal to make secure by default the best and easiest path for squads building customer facing services. This team will engineer and operate reusable security capabilities as internal products, embedding security controls directly into infrastructure, CI/CD pipelines and service templates. Working closely with Cloud Platform Engineering, Security Operations and other engineering squads, the function will...

JOB TITLE: Digital Assets Product Manager (Associate Director) SALARY: Competitive - will be discussed at interview stage LOCATIONS: London, Glasgow, Edinburgh, Manchester or Birmingham HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity: As a Digital Assets Product Manager, you'll help shape the future of how money moves and the next generation of products on blockchain. Working at the forefront of an emerging area in financial services, you'll develop and launch new capabilities that could transform how our Business & Commercial Banking clients transfer money, manage liquidity and access financial services. Your initial focus will be supporting the rollout of stablecoin-based transfers, translating an emerging technology into a practical, scalable proposition that delivers real value for our clients. You'll also...

We’re on a mission to back the UK’s small businesses like no one else ? Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy ? Come and join a mission that matters! [Read our Impact Report] | [See our Trustpilot] The role ⚡ ? London (Hybrid) | ? 2 days in the office | ? Competitive Salary + Benefits We are...

About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in. 2026 is a big year for us. Last year, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers. Why Join Our Engineering Team?...

About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in. 2026 is a big year for us. Last year, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers. Why Join Our Engineering Team?...

Thought Machine is solving one of the biggest problems in banking – modernising core systems. Since launching in 2014, our mission has been to liberate banks from outdated, legacy technology which stifles their ability to innovate. Thought Machine's product, Vault, is a cloud native, core banking engine built to run any type of bank – from established Tier 1 banks to new challenger banks. To move closer to achieving our mission, we are looking for highly talented individuals to join the fast growing team. With a founding team drawn from Google, we have a deep culture of engineering excellence and we believe our product focus and pursuit of excellence will engender a seismic shift in the banking industry. Thought Machine was ranked as the most desirable London fintech to work at by Sifted when comparing employee reviews on Glassdoor. AltFi also named us one of the best European Fintechs to work in 2021. We have been awarded the Fintech 50 award by FintechCity and recently named in...