2 administration jobs in Sofia

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design, implement, and maintain automation rules, workflows, and routing logic to improve first response times, reduce manual ticket handling, and maintain CSAT above established benchmarks Conduct regular audits of existing automations to identify bottlenecks, false positives, ticket leakage, and incorrect routing Improve automation performance to increase agent efficiency and ensure tickets are handled accurately Develop rules based and dynamic routing to assign tickets according to language, product expertise, client tier, ticket content, client attributes, and real time agent capacity Configure and maintain Zendesk ticket...

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimization. We empower businesses to design seamless and engaging payment experiences for their consumers. We are looking for a Senior DevOps Engineer to join our team! Responsibilities: Automating infrastructure with tools such as Terraform, Puppet, Ansible, and similar; Managing 100+ Linux servers in a PCI-DSS level environment (service provider level 1); Overall responsibility for technical operations and monitoring on different layers; Analysing, troubleshooting, and resolving problems. Requirements: 2-3 years of experience building infrastructure with automation tools, like Terraform, Puppet, Ansible; Successful...