13 Client Service jobs

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design, implement, and maintain automation rules, workflows, and routing logic to improve first response times, reduce manual ticket handling, and maintain CSAT above established benchmarks Conduct regular audits of existing automations to identify bottlenecks, false positives, ticket leakage, and incorrect routing Improve automation performance to increase agent efficiency and ensure tickets are handled accurately Develop rules based and dynamic routing to assign tickets according to language, product expertise, client tier, ticket content, client attributes, and real time agent capacity Configure and maintain Zendesk ticket...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 6 million clients, with more than €38 billion in assets under management, a testament to the scale and trust we’ve built in just a few years. Our platform is powered by a modern, high-performance engineering stack designed for scale and reliability: Java 21 (Spring), Go, Node.js (TypeScript), PostgreSQL, MariaDB, Redis, Kafka, ClickHouse, Elasticsearch, Docker, Grafana, AWS, k8s, Kibana . We offer remote or hybrid working, depending on role, with flexibility balanced against team performance and collaboration needs. We also provide an attractive benefits package, which may vary depending on your location. Full details will be shared during the initial screening, and we encourage you to come prepared with any questions. What You’ll Do...

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a Java Web Developer to join a team of Web Development department. Our current project is creating a software product that can truly compete in the global market! We expect the Java Web Developer: Develop new and improve the existing functionality of our rich internet applications, Develop server side logic and develop client-server APIs (REST, WebSocket), Analyze and improve performance on both server and client side, Work on improving development process and developer experience, Work on improving observability and traceability of our components, Communicate with designers, developers, business analysts and...

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We’re looking for an experienced Android developer to help us evolve our mobile application used by thousands of clients on a daily basis. While we primarily use Kotlin for all new code, there are still some portions in Java that require attention. We have a p roprietary high-performance mobile transport and share some portions of the code between iOS and Android through cross-compilation. Besides mobile development, our engineers are actively participating in BFF (Backend For Frontend) component development, so we are always sure that we have the most convenient structure and format of the data. We expect the Android Developer...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Design and deploy dynamically scalable, self-healing infrastructure and applications in public and private cloud environments. Striving to constantly improve and automate the infrastructure design in order to achieve better resilience and scalability. Use IaaS automation tools like Terraform, AWS CloudFormation and Ansible. Migrate environments from on-premise infrastructure to AWS/GCP environments. Evaluate application and infrastructure KPIs and proactively mitigate bottlenecks and possible issues. Design zero-downtime infrastructures. Continuous performance improvement and...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Over the past few years, our client base has grown 20 times to over 6 million, and client assets have grown over 50 times to over €40 billion. What You'll Do Design and deploy dynamically scalable, self-healing infrastructure and applications in public and private cloud environments. Use IaaS automation tools like Terraform, AWS CloudFormation and Ansible. Migrate environments from on-premise infrastructure to AWS/GCP environments. Handling operational and security alerts and incidents. Improving infrastructure, application and security monitoring systems. Continuous performance improvement and troubleshooting of critical components. Learn from your colleagues and share your knowledge with them. We have to grow as the company grows, and mutual, honest...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 6 million clients, with more than €38 billion in assets under management, a testament to the scale and trust we’ve built in just a few years. Our platform is powered by a modern, high-performance engineering stack designed for scale and reliability: Java 21 (Spring), Go, Node.js (TypeScript), PostgreSQL, MariaDB, Redis, Kafka, ClickHouse, Elasticsearch, Docker, Grafana, AWS, k8s, Kibana. We offer remote or hybrid working, depending on role, with flexibility balanced against team performance and collaboration needs. We also provide an attractive benefits package, which may vary depending on your location. Full details will be shared during the initial screening, and we encourage you to come prepared with any questions. What You’ll Do...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are seeking a strategic and technically hands-on Team Lead to head a high-impact team responsible for managing the full lifecycle of financial and regulatory data reporting across our regulated entities. This role involves a strong mix of technical expertise, financial acumen, and leadership skills to ensure the delivery of accurate, reliable, and regulatory-compliant reporting processes. Responsibilities: Lead the Financial Analytics team in delivering automated and scalable reporting solutions in areas of: Trading and Dealing, Compliance and AML, Finance Regularly review existing processes to identify optimisation opportunities and reduce...

We are a leading trading platform that is expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are currently growing our Backend Team and looking for great Engineers with an interest in trading to join us! Our Engineering team plays a pivotal role in ensuring the robustness, speed, and security of our product. Dedicated to enhancing performance, providing a best-in-class user experience, ensuring compliance, and safeguarding data, the team's efforts directly impact our ability to offer clients a seamless and secure trading journey. We believe great engineering talent not only delivers excellent code, but also lives our values. We are looking for someone who is eager to go fast , willing to innovate and grow , who knows how to listen, respect and...

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Job Description Our Experian Software Solution's Analytics Services Team supports advanced analytic and generative AI products for decisioning, analytics, fraud, and identity globally. As a Machine Learning Engineer , you will design, build, and deploy cutting‑edge machine learning and generative AI solutions at scale. You will combine deep data science expertise with ML engineering and data engineering capabilities to deliver production‑ready models, prototypes, and platform capabilities. You will also partner with cross‑functional teams to support new global product...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Own the quality assurance tasks for multiple projects, ensuring that the software meets the highest standards of quality and reliability Actively participate in design and requirements reviews to ensure testability and usability of features and products Lead testing efforts, including developing and maintaining automation frameworks and scripts Plan, implement and execute testing tasks in different product areas - DB, integration, functional, UI/UX Analyse test results to identify areas for improvement and recommend process changes as needed Provide technical and process...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Design and deploy dynamically scalable, self-healing infrastructure and applications in public and private cloud environments. Striving to constantly improve and automate the infrastructure design in order to achieve better resilience and scalability. Use IaaS automation tools like Terraform, AWS CloudFormation and Ansible. Migrate environments from on-premise infrastructure to AWS/GCP environments. Evaluate application and infrastructure KPIs and proactively mitigate bottlenecks and possible issues. Design zero-downtime infrastructures. Continuous performance improvement and...

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a Java Web Developer to join a team of Web Development department. Our current project is creating a software product that can truly compete in the global market! We expect the Java Web Developer: Develop new and improve the existing functionality of our rich internet applications, Develop server side logic and develop client-server APIs (REST, WebSocket), Analyze and improve performance on both server and client side, Work on improving development process and developer experience, Work on improving observability and traceability of our components, Communicate with designers, developers, business analysts and...