4 Customer Operations jobs

We’re looking for a Full-Stack Engineer to help enhance our Cloud Cost Control (CCC) platform by building end-to-end backend and frontend solutions and delivering new features at scale. You’ll develop RESTful APIs and data integrations (e.g., PostgreSQL/Databricks), strengthen performance and security, and drive reliable delivery through CI/CD, Infrastructure as Code, and production observability.   Key Responsibilities: Design, build, and support full stack solutions for backend and frontend applications Develop and maintain RESTful APIs, ensuring seamless integration with databases like PostgreSQL and Databricks Enhance the Cloud Cost Control (CCC) platform for modularity, scalability, and feature improvements Improve application performance, security, reliability, and automate deployments through DevOps practices Manage CI/CD pipelines, define Infrastructure as Code, and set up monitoring and observability for production systems...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design, implement, and maintain automation rules, workflows, and routing logic to improve first response times, reduce manual ticket handling, and maintain CSAT above established benchmarks Conduct regular audits of existing automations to identify bottlenecks, false positives, ticket leakage, and incorrect routing Improve automation performance to increase agent efficiency and ensure tickets are handled accurately Develop rules based and dynamic routing to assign tickets according to language, product expertise, client tier, ticket content, client attributes, and real time agent capacity Configure and maintain Zendesk ticket...

We’re looking for a Full-Stack Engineer to help enhance our Cloud Cost Control (CCC) platform by building end-to-end backend and frontend solutions and delivering new features at scale. You’ll develop RESTful APIs and data integrations (e.g., PostgreSQL/Databricks), strengthen performance and security, and drive reliable delivery through CI/CD, Infrastructure as Code, and production observability.   Key Responsibilities: Design, build, and support full stack solutions for backend and frontend applications Develop and maintain RESTful APIs, ensuring seamless integration with databases like PostgreSQL and Databricks Enhance the Cloud Cost Control (CCC) platform for modularity, scalability, and feature improvements Improve application performance, security, reliability, and automate deployments through DevOps practices Manage CI/CD pipelines, define Infrastructure as Code, and set up monitoring and observability for production systems...

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid...